www.sutherlandglobal.com Sutherland Global Services Chennai : Technical Support Executive

[Admin]

sutherlandglobal.com

Description :
* Involves handling Inbound Calls.
* Involves resolving customer queries.
* Involves updating customers on latest information on a product or service.
* Should be comfortable working in shifts.
* Should have excellent English communication skills.
* Should be patient enough to handle any kind of customer queries.
* Attractive incentives and perks depending upon the individual's performance would be rewarded.

Desired Profile :
* Min Education Qualification : Any Graduate/ Post Graduate
* Building a rapport with customers.
* Age criteria : Restricted up to 35 years.
* Candidates with relevant experience in a voice based
* Involves working in Night shifts
* Excellent Communication Skills.

Experience : 0 - 1 Years
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Education :
* UG - Any Graduate - Any Specialization
* PG - Any PG Course - Any Specialization

Compensation : Attractive package with Incentives

Location : Chennai

http://www.sutherlandglobal.com/careers_tse.htm

Apply here: http://atsindia.suth.com/indGlobalLocation.aspx

Chennai
Sutherland Global Services
# 383, Velachery Tambaram Main Road
Vijayanagaram
Chennai - 600 042
INDIA

[Guest]

Dear Sir / Madam,
I am interested in the job opportunity posted. Please find my details resume below.
JENNIFER EUGENE

E-mail ID : jennifereugene AT ymail.com

OBJECTIVE :
- To build a Challenging, Successful and Rewarding career in the field of Service Industry.

EXPERIENCE :
COMPANY #1
Name : HSBC, HDPI (HSBC Electronic Data Processing India)
Designation : Payments Executive (Outward Remittances, Qatar)
Tenure : 16th March 2004 - Till date
PROFILE :
- Processing and transmitting payments accurately for Qatar based HSBC customers to achieve quality standards and targets.
- Develop solutions to problems and identify process and service improvements that enhance customer satisfaction.
- Training new delegates as per the requirement of the organization.

RESPONSIBILITIES :
- Processing and transmitting Payment instructions with 100% accuracy which are scanned from HSBC Qatar where with Exchange rates and Foreign currency is involved.
- Delivering sessions for new delegates across the organization on how to enhance their abilities in payments therby increasing customer satisfaction.
- Coaching members within my team by studying their Areas of Development and making sure that the feedback is delivered on time. I ensure that the coaching is done on an interactive basis which helps the individual identify their Areas of Development.
- Generate ideas motivate the team and drive team performance during campaigns so as to achieve the team targets.

ACHIEVEMENTS :
- Consistently met the targets since employment with HSBC with an M+ rating and also achieved the “SUPER STAR" award.
- Played an instrumental role in helping my process achieve the “BEST PLACE TO BANK “award which is a milestone in UK banking.
- I was promoted as a trainer within a year of my employment in HSBC.

Company #2 :
Name : QMAC INFO SOLUTIONS, Trivandrum
Designation : Administrator
Tenure : 01st June 2002 - 28thFeb 2003

PROFILE :
- To co-ordinate operational functions of the department and manage the operations of the delegates who reports to me.
- Suggesting strategies to the management to improve their performance by analyzing the area which needed development.
- Creating market awareness for all service lines of the company.

RESPONSIBILITIES :
- Handled various groups of individuals who are into Software Programming and Networking.
- In charge of sales and services of UPS and inverters.

ACHIEVEMENTS :
- Was able to increase the sale of UPS and Inverters by 15% after taking charge of their sales by implementing new sales method.
- Diploma in Computers from AISECT (six months), Bhopal University.
- Was able to improve the quality in the development of software and was able to receive an order of Rs.15 lakh from a reputed group of companies called MUTHOOT GROUP based at Trivandrum.

QUALIFICATION :-
- Post Graduate Diploma in Human Resource Management (PGDHRM) equivalent to MBA from Kerala University, Trivandrum.
- BA, English Literature from All Saints College, Trivandrum Kerala University.
- PreUniversity (Special English) from All Saints College, Trivandrum Kerala university.

ADDITIONAL QUALIFICATION :-
- Have good knowledge of Windows (Word, Excel, and PowerPoint) and extensive use of internet.

[Guest]

Tanmoy Goswami
KOLKATA-700059

Career objective :
To work in a competitive environment which will allow me to use my creative skills and technical knowledge to the maximum and contribute significantly to the company.
Educational qualification :
EXAMINATION SCHOOL/ COLLEGE BOARD/ UNIVERSITY YEAR OF PASSING % :
B.E SNCET, Vellore Anna university , Chennai. 2011 71
H.S.S SCCS, Kolkata State board 2007 61
S.S.L.C SCCS,Kolkata State board 2005 71

Personal strength :
- Good communication skills
- Self confidence & ability to convince others
- Positive thinking
- Hard work & Leadership skills

Computer skills :
- C
- C++

Field of interest :
- Digital electronics
- Communication Field
- Marketing Management
- Networking

Project :
Labview based real time train tracking system

Software skills :
MatLab, Xilinx, Modelsim

Operating System :
XP, VISTA

Achievements :
Participated in a workshop on “DIGITAL SIGNAL OSCILOSCOPE” held at “EXCEL” engineering college, Salem, 2010.
tanmoygoswami1907 AT gmail.com

Hobbies : Solving Apps , listening music

Declaration :
I here by declare that the particulars given above are true and correct.
Date : 20-05-2011 Yours faithfuly,
Tanmoy Goswami.

[Guest]

R.YASHODHARA.
E-Mail ID :yashodhara.raghu AT yahoo.com: r.mekala AT ymail.com;yasho20 AT yahoo.co.in

Professional Qualification
Master Business Administration (MBA) :
2007 – 2009 Vellammal College of Engineering , Surapet, Tamilnadu INDIA – completed
Technical Qualification
Passed in First class Poorvadh Praveen from HINDI Prachar Sabha , T.Nagar, Chennai -600 012

Educational Qualifications
Under Graduate in Economics B.A. :
2004 – 2007 Meenakshi College ,Kodambakkam , Chennai -600 024
HIGHER SECONDARY (Commerce ) : 2002-2004 - Krishanswamy Matriculation Higher Secondary School ,K.K.Nagar, Chennai -600 078
SECONDARY :
1988 - 2002 –Padma Seshadri Bala Bhavan senior secondary school ,,K.K.Nagar, Chennai -600 078
Extra Qualification
Languages Known;: Tamil , English, Hindi (Speak, read, and write )& Telugu (Speak)

[Guest]

Karthikeyan Palanivelu
Mail Id :karthikeyan24.np AT gmail.com
SYNOPSIS
- System Executive with total 1 Year of experience in Chitra Builders Private Limited Under L&T ECC Division, Orissa.
- Working experience associated with Chitra Builders Private Limited Under L&T ECC Division from OCT-2010 to SEP-2011.
- From DEC-2011, am working as System Executive (IDSS) in Solaimalai Enterprises Pvt. Ltd. Coimbatore, and also taking training to System Admin.
- Hands on experience in working on Microsoft tools as VISUAL BASIC 6.0, SQL SERVER 2005, MS EXCEL 2007 etc.
- Proficient in grasping new technologies and utilizing them in an effective manner
- Good Communication and Inter personal skills combined with willingness to learn.
IT SKILLS
Operating Systems : DOS, Win 98/2000/2003/XP.
Internet Packages : MS-Office
Web Technologies : H.T.M.L., XML, ASP.NET 2.0
Languages : C, C++
Tools : SQL Management Studio, Visual Studio .NET 2005
Databases : MS SQL 2005
ACADEMIC CREDENTIALS
- M.C.A from Sourashtra College, Madurai, in 2010 with 70.96%
- B.Sc., Mathematics from Madura College(Autonomous)Madurai, in 2007 with 71.85%
- H.S.C from ST.Arulanandar Hr.Sec.School Oriyur in 2004 with 81.5%
- S.S.L.C from ST. Arulanandar Hr.Sec.School Oriyur in 2002 with 92%

Nature of the Work
- Maintaining the database (back end work) with using the SQL Query Analyzer.
- Store and update the data base daily.
- Collect the reports (Total sales, Collection Details, Achievement of Sales Executives etc.) from all branches using MS-Excel, SQL Queries and some software tools.
- Also maintain the accounts parts.
Software : ERP
Front End : Visual Basic, Swing
Back End : SQL
ERP Software Some Working Modules
- Product planning
- Parts purchasing
- Product distribution
- Order tracking
- Finance
STRENGTHS :
Comprehensive Problem Solving Abilities
Good Team Player with initiative, integrity and commitment
Ready to accept “Multiple Duties & Responsibility “
Good interpersonal skills.
Date :
(KARTHIKEYAN P)
Place : Coimbatore

[Guest]

CURRICULUM VITAE
Name : ANUPRIYA.S
Email :anucdm AT gmail.com
CAREER OBJECTIVE :
To work in a creative and challenging environment where I could constantly learn and successfully deliver solutions to problems.
EDUCATION QUALIFICATION :

- BE IT :- Currently done from ANNAMALAI UNIVERSITY (2012)
- HSC : - From STATE BOARD WITH 71% (2008)
- SSC :- From STATE BOARD WITH 80.6 %(2006)
ADDITIONAL QUALIFICATION :
Pursuing “P.G.DIPLOMA IN CYBER SECURITY” in Annamalai University.
CO-CURRICULAR ACTIVITIES :
- Completed first phase in Integral Human Potential Development.
- First class in Talent Exam National Level Contest in school.
- District player in Ball badminton.
- Undergone in-plant training in BSNL, cuddalore.
- Worked in organizing committee during Tamilnadu State Level Convention, Annamalai University.
Synopsis
- I am an individual with positive mindset; goal oriented with an ability to work at extreme ends of organization.
- Working with a set of ownership and dedicatedly giving maximum efforts to deliver extra and accomplish tasks/achieve goals for the organization.

[Unregistered]

S.Manikandan
Srivilliputtur-626125
manikandansrec AT gmail.com

Career Objective :
To be a part of an organization offering a challenging and innovative work environment that would enrich and hone my skills and thus help me achieve excellence in every endeavor I undertake.

Educational Qualifications :
Qualification Institution Aggregate Year of Passing :
B.E. (Mechanical Engineering) Sri RamaKrishna Engg. College, Coimbatore. CGPA= 7.1 2013
Higher Secondary (State Board) Srivi Lions Mat. Hr. Sec. School, Srivilliputtur. 80.16% 2009
Class X (Matriculation Board) Srivi Lions Mat. Hr. Sec. School, Srivilliputtur 71.5% 2007

Fields of Interest :
- Thermodynamics.
- Automobile.

My Positives :
- Being punctual is my strength.
- I am a quick self learner.
- I earnestly believe in motto “WORK IS WORSHIP”.

Technical Skills :
- DESIGN SOFTWARE : AUTOCAD’10, PRO-E.
- ANALYSE SOFTWARE : ANSYS 14.0
- CERTIFICATIONS : IWS (Indian Welding Society).

Project :
- TITLE : Smoke Emission Control in 2 stroke petrol engine.
- Currently pursuing design and analysis project on radiant super heaters on AFBC boiler in TAMILNADU LIMITED NEWSPRINT AND PAPERS (TNPL).

Training Attended :
- Attended One Week In-Plant Training Under the ‘TVS BRAKES INDIA’ at pollambakkam.

Industrial Visits Attended :
- Visited Parle Industry-Belt drive Mechanism.
- Visited Super Alloys-Coimbatore, which produces a wide range of casting products.

Extra-Curricular Activities :
- Member of club such as SAE, IE and ISTE.
- Convener of Industrial visits & Mequest’12.
- Volunteer in Mechanical Engineering Association.
Hobbies
- Numismatics
- Trekking
- Playing cricket
- Surfing

Personal Profile :
Date of Birth : 09-06-1992
Father’s Name : R.Saminathan.
Languages Known : English, Tamil (read,write,speak)
Sex : Male

Declaration :
I, hereby declare that all the information furnished above is true to my knowledge and belief.

Station :
Date :
[S.MANIKANDAN]