Support Program Manager Bangalore : www.netapp.com

[Admin]

Business Card Title / Posting Title : NGS Program Manager
Job Summary :
As a NGS (NetApp Global Support) Program Manager, You participate in the capacity of an Individual Contributor providing project management services for internal operational programs from initiation through delivery. The NGS Program Managers act in the role of in-house consultants and manage all processes and systems relevant to the successful completion of internal services/support goals including : review of user, technical and logistical requirements, identifying tasks, assigning and coordinating resources and creating/tracking project schedules. This is a challenging position with the opportunity to work collaboratively with professionals in a number of Service functions, with a focus on developing, managing, tracking and documenting internal operational programs.

Essential Functions :
** Develop and manage NGS Support Readiness plan that takes into account all the Support requirements, milestones and deliverables.
** Work with the NGS functional groups to develop, document and communicate business model requirements, processes and tools.
** Work with NGS delivery teams and cross-functional organizations to execute and implement on the Support Readiness plan.
** Work and provide leadership to cross-functional teams and drive NGS requirements into Enterprise IT and NGS delivery teams for operational/execution programs.
** Develop measurement criteria and tools to monitor and drive continuous serviceability and process improvement.
** Identify and communicate project scope and ensure program milestones and objectives are met within quality, cost and schedule.
** Keep management informed of key issues and changes that may impact expected business results.
** Ensure that projects adhere to company processes
** Experience working in or closely with a Customer Support organization and/or been in an Engineering Program Management role working with a Customer Support Organization.

Job Requirements :
** Strong oral and written communication skills.
** Ability to work collaboratively, and act in a lead role as a subject matter expert, within a team environment to meet aggressive goals and pre-defined measurement criteria.
** Experience with MS Project or similar project management tools desired.
** Experience with webpage creation & publishing, MS Office or equivalent.
** Must have demonstrated competence in managing complex, cross-functional projects to timely resolution
** Experience working in or closely with a Customer Support organization
** Must have skills to effectively influence cross functional teams
** Must be able to facilitate teams to successful resolution of issues
** Must have good negotiation skills and conflict management & resolution skills
** Familiarity with hardware and software development life cycle models
** Strong aptitude for learning new technologies and utilizing project management applications.
** Creative approach to problem solving.
** Program Management experience.

Responsibility :
** The tasks this individual is responsible are often unstructured and the issues addressed are less defined requiring new perspectives and creative approaches.
** This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
** Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions.

Interaction :
** This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties.
** Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently.
** The ideal candidate will be a proactive contributor and subject matter expert.
** To be successful, this individual must demonstrate favorable results through regular leadership and influencing others.

Education & Experience :
** A minimum of 8 years of technology industry and project management experience is required. 9 to 11 years of experience is preferred.
** A Bachelor of Science Degree in Electrical Engineering, Computer Science, related field, or equivalent experience is required.
** Demonstrated ability to have completed multiple, complex technical projects.
Posting Category : Business Operations Customer Support Engineering
Full time / Part time : Full-time
Posting Location: INDIA - Bangalore
Requisition Number: 9071BR

To apply, search for the job here : www.netapp.com/in/careers/

NetApp India, Bangalore
3rd Floor, Fair Winds Block
EGL Software Park,
Off Intermediate Ring Road,
Bangalore, Karnataka 560 071 India
Contact : Bhargav Balla
+91-80-4184-3000 phone
+91-80-4150-0251 fax

NetApp India, Mumbai
#104/105, Balarama Building
1st Floor, Bandra-Kurla Complex
Bandra (East)
Mumbai 400 051 India
Contact : Shaji Panancheri
+91-22-3068 4001 phone
+91-22-3068-4010 fax

NetApp creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. Our dedication to principles of simplicity, innovation, and customer success has made us one of the fastest-growing storage and data management providers today.

Customers around the world choose us for our "go beyond" approach and broad portfolio of solutions for business applications, storage for virtual servers, disk-to-disk backup, and more. Our solutions provide nonstop availability of critical business data and simplify business processes so you can deploy new capabilities with confidence and get to revenue faster than ever before. You can rely on our industry-leading solutions to lower the cost of protecting your data, business, and reputation.

We bring together the industry's best partners and technology to deliver services that help you maximize what you are getting from your infrastructure. Our collaborative approach, working as one team with one goal, means that you get a solution that is just right for you—on time and on budget. To support your global business, we provide highly-responsive support in local languages. From London to Austin, from Bangalore to Tokyo, we’ll work with you to solve your problems and help you reach your goals.

Discover our passion for helping companies around the world go further, faster at www.netapp.com.

[Guest]

Lokesh.TK
E-mail : lokitk AT ymail.com
Sir / Madam,
Sub : Application for a suitable post at your esteemed organization
At the outset, I introduce myself as a Master of Social Work (CD) from Bangalore University, Bangalore.
With reference to the above, I would like to submit my candidature for the same. Please find enclosed herewith my Resume for your ready reference. Kindly provide me an opportunity to serve at your organization. I assure you of my honest service to your company and supreme satisfaction of superiors being a part of your esteemed organization.
Thanking you in anticipation and waiting for your favorable reply.
CURRICULAM VITAE
Lokesh.T.K
E-mail :- lokitk AT ymail.com
.
CAREER OBJECTIVE :
- To be associated with a progressive organization that give me challenges and opportunities to enhance my knowledge and hone my skills in accordance with the latest trends and be part of a team that dynamically works towards growth of organization and gains satisfaction thereof.
Academic Background :
- SSLC in the year 2000 with 58.56%.
- PUC in the year 2003 with the 65.50%.
- B.A from Bangalore University, Govt Arts College, Bangalore, with 68.31% aggregate.
- M.S.W (SD) - Master of Social Work with the specialization of COMMUNITY DEVELOPMENT from Bangalore University, CMR Institute of Management Studies, Bangalore.
MSW Marks List
Year Semester Class Obtained % of Marks
2006-2007
I
II First
First 61.00%
64.40%
2007-2008 III
IV First
First 65.60%
64.40%
Field Work Experience :
Sem Organization Place
I VIDYARANYA DEVELOPMENT & EDUCATION SOCITY Mandur Bangalore
II SPASTIC SOCITY OF KARNATAKA Indiranagar Bangalore
III JANODAYA(NGO) Jayamahal Bangalore
IV BRUHATH BENGALURU MAHANAGARA PALIKE
(under Bangalore Healthy Urbanization Project) Bangalore
Project Undertaken :
TITLE : “A Study on Attitude and Awareness about SEZ (Special Economic Zone) to Local People”.
(Particularly in Nandagudi (Hobli), Hosakote (taluk) Bangalore Rural (dist))
Working Experience :
Organization Category of work Duration of work
Freedom foundation Psychological counselor
at HIV/ AIDS community care and support center.
6 MONTHS
Swasti Resource centre Quality Assurance co-ordinator
at central Govt project (NRHM) 8 MONTHS
Child Rights Trust Advocacy and Research coordinator.
(conducted study on Child Rights Special Grama Sabha) 10 MONTHS
Computer and Typing Skills :
- MS Office, Windows 98, 2000, and XP Professional.
Special Interests :
Trekking, Sports like (Cricket, Badminton) & any adventure activity, Community development.
Extracurricular Activities :
1. NCC ‘B’ certificate holder.
2. Awarded with CSM, 1kar naval unit, NCC, Bangalore