Helpdesk Administrator Bangalore : Akamai Technologies

[rohinidevi]

Job Number: 025-090
Location: IN-Bangalore
Posted Date: 10/8/2009
Cost Center: 025
Category: Network Operations

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Overview:
About Akamai
Akamai provides market-leading managed services for powering rich media, dynamic transactions, and enterprise applications online. Having pioneered the content delivery market one decade ago, Akamai's services have been adopted by the world's most recognized brands across diverse industries. Since its start in 1998, Akamai has grown from a research “big idea” into one of the world’s most successful technology companies, with 2008 revenue of more than $790 million, consistent profitability, and inclusion as a NASDAQ 100 company. With more than 1,600 employees in locations around the globe, Akamai is committed to innovation in technology and service. Akamai has transformed the Internet into a more viable place to inform, entertain, advertise, interact, and collaborate. Akamai - Powering a Better Internet.

Responsibilities:
About the Team
The Akamai Helpdesk is your single point of contact for getting assistance with desktop computing services or enterprise systems. Helpdesk team also takes care of printers and scanners, telephone system and backups.

About the Job:
As a member of the Windows Services team, you will be working along side a dynamic group of professionals tackling a variety of challenging projects and tasks. You will be responsible for providing world-class customer support, deploy business-critical servers and workstations by utilizing the latest imaging technologies, create and update technical and procedural documentation, analyze, research, and resolve complex issues leveraging a variety of different resources, and implement cutting-edge server and network technologies in real world environments.

Responsibilities:
* Maintain hardware inventory including laptops, desktops, printers, macs, servers, and monitors.
* Resolve user issues in a timely fashion via a Siebel Helpdesk ticketing system, ACD phone calls, and walk-up’s.
* Fix and repair of hardware which includes shell repairs, memory upgrades, hard drives, keyboards and calling into vendors for repair service.
* Work with team members and other IT groups to resolve issues.
* Follow up on cases to ensure SLAs are met.
* Provides instructional training to new hires for system use and company policies.
* Imaging and troubleshooting of PC, Servers, and Mac hardware.
* Take part in a 24/7 on-call schedule. Required to carry a pager or cell phone.
* Report issues through appropriate channels for timely and effectively escalation.
* Work with team members to monitor, patch, and review system performance and capacity.
* Write clear and concise articles documenting procedures for troubleshooting and system management.
* Ensure windows patches and antivirus patches are properly installed on all systems.
* Participate in tape backup rotation and reporting.

Qualifications:
Basic Qualifications
* Education: Bachelor's Degree in related field or equivalent experience
* Overall Experience: 2-5 years or equivalent experience

Other Information:
* Is relocation available for this position: No
* Is US Citizenship required: No
* Is a Security Clearance Required: No
If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.

Contact us!
If you're excited by Akamai and would like to help change the online landscape please apply to the link below.

Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace

Akamai Technologies Solutions (India) Pvt. Ltd
Salarpuria Softzone
2nd & 3rd Floor, 'A' Wing
Survey No. 80/1, Bellandur Village
Outer Ring Road, Bangalore - 560 037, India
[b]Telephone:
Sales: 080-66329373
General: + 91 80 6625 1600
Fax: + 91 80 6625 1609

[Guest-IJT]

Name : gurjeet singh sandhi
Email : gurjeet_hdfc AT rediffmail.com
Designation / Skillset : hr executive, admin & backend
resume

Resume :
GURJEET SINGH SANDHI

Career Objective
To design the path of success through continuous learning, apply my knowledge and enhance my skills, hard work and obstinacy making a mark in corporate organization. I am committed to working in a fast moving environment, which would provide challenges.
Summary
- Working as an Account/Payroll Officer with a Delhi based corporate dealing in different national and international B2B clients.
- Worked as an Office and Field Executive with HBL Global Private Limited HDFC Bank Agency.
- Worked as an Office Export Administrator with a Delhi based export establishment.
- Career traits include hard work, Determination, Excellent Communication and Organizational skills.
Professional Experience
September 2007 Till Date – Sr. HR Executive Madaan Plastic Industry Delhi
This Company Deals in Manufacturing of Plastic Footwear basically of PVC origin. There are numerous no. of Shoe articles made in Fresh & Second’s item. The supply of the co. is in large scale i.e. in rural areas in states of India. They have their monopoly in this sector as they duly maintain their quality & service to their customers.
Responsibilities
- Filing returns related to eTDS benefits. Manage the Cash flow and Fund flow of the organization.
- Managing and preparing a Full cycle detailed payroll/leaves using MS Excel, maintaining “ESIC” & “PF” of the employees as per Govt. norms, filling in half yearly and yearly “ESIC” and “PF” returns using LOTUS/Visual Basic.
- Updating and maintaining “ESIC” & “PF” within various sister concerns and head offices including medical, eligibility and handicap records. Formulating a monthly salary summary report.
- Liaison with banks regarding bank guarantee/ LC. Routine banking transactions. Liaison with ESIC, PF and IT auditors on all visits.
- Preparing and providing monthly, half yearly and annual “management accounting report” including finished stocks, sale, production salary grades in conjunction with other logistics heads in organization.
- Invoicing and Work in Progress (WIP) reporting.
- To work in Coordination with other teams/ departments to look after full accounting operations in the Delhi offices.
(*Reference on Demand)
June 2006 to July 2007 – Sales Officer HDFC Bank Ltd Delhi
HDFC was basically a housing finance co. They later developed into a corporate bank sector. Today it is a leading bank in India. This bank has better investment plans in housing sector which has made him rich bank. Nowadays their service quality towards its customer has made him enlarge & it has change the thinking of the people regarding banking sector.
Responsibilities
- Worked for home loans and banking unit sourcing new potential customers. Direct, consultative and telephonic based selling. Perform sales consultations with clients to find a need and direct them to best margin offers to purchase. Scheduling appointments with potential interested clients providing all the requirement specification.
- Analyzing and cross checking client credit reports, credit score using in house tool, credit re-scoring, income verification and fraud prevention and other ancillary products and services.
- Liaising with a broker/builder for viewing and finalizing the terms and mortgage for the property in question. Preparing and logging all the details in ERP, finalizing and preparing required documentation. Keep meeting and conversation records and regularly update and amend changes on customer database system.
- To achieve both team and individual targets, achieve cross-sell penetration targets and targets assigned from time to time.
- Training and aligning as per the new Govt. and company regulations. Preparing a report/plan ahead of meetings to meet weekly targets.
March 2002 to Dec 2005 – Office Administrator R.G. Enterprises Ltd Delhi
It was a export establishment in karol bagh, in new delhi. Mainly it deals in export of Ready made garments in Middle East countries. Basically they purchase ready made garments through local buyers of India & then export them to other countries. It was solely a proprietorship firm.
Responsibilities
- Maintaining various company accounting transactions on “Tally 5.0”
- Liaising with banks and maintaining all banking transactions.
- Manage payroll and ensure accurate, timely and efficient distribution of salaries.
- Provide support and quality information to the managers and supervisors for the preparation of the monthly and annual reporting.
- Maintain and prepare paper work from the Agents/Employees which included shipping documents, original bill of exchange and invoices.
- Documenting archived Export Documents Invoice, Packing, bill of exchange, Negotiation Document, Buyer Agreement letters, Contract letters & other related export documents.
Educational Qualification
- Completed B.Com (Pass) from Delhi University with 2nd Class results.
- Diploma in Computer Science from ITI, Delhi.
- MS Works and Visual Basic from Aptech Institute, Delhi.

Technical Skills
- Expert in eTDS, ESIC, EPF, Bonus.
- TALLY 9, MS Excel, Word, LOTUS.
- Through knowledge in day to day accounting, banking, payroll and all administration regulations as per Govt. regulations.
- Excellent communication and organizational skills, a phenomenal team worker.

(Gurjeet Singh)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4285968
Date & Time : 22nd Jun 2011 11:55 AM (UTC)
IP Address : 122.173.235.178
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Predicted Country []: India