Akamai Technologies Pvt Ltd Bangalore : Relationship Manager

[rohinidevi]

Job Number : 607-066
Location : IN-Bangalore
Posted Date : 4/13/2010
Cost Center : 607
Category : Sales

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More information about this job :
Overview :
About Akamai
Akamai provides market-leading managed services for powering rich media, dynamic transactions, and enterprise applications online. Having pioneered the content delivery market one decade ago, Akamai's services have been adopted by the world's most recognized brands across diverse industries. Since its start in 1998, Akamai has grown from a research “big idea” into one of the world’s most successful technology companies, with 2008 revenue of more than $790 million, consistent profitability, and inclusion as a NASDAQ 100 company. With more than 1,600 employees in locations around the globe, Akamai is committed to innovation in technology and service. Akamai has transformed the Internet into a more viable place to inform, entertain, advertise, interact, and collaborate. Akamai - Powering a Better Internet.

Responsibilities :
About the Job
The Relationship Manager, will manage the customer experience for a specific territory's install base of customers and help grow and maintain revenue. He/She is the Customer Representative/Advisor who serves as a key point of contact and as a liaison between the customer and the various departments within Akamai. Key responsibilities will include managing customer activation process, ongoing support around customer service levels, customer contract renewals, and customer billing, and providing training on the Akamai services.

The Relationship Manager will understand the customer's business needs to ensure customer satisfaction and to encourage continued long-term relationship, and help identify opportunities where Akamai services fit their ongoing business strategy.

Responsibilities :
* Manages and retains revenue for a territory's install base of accounts in North America. Runs it like an autonomous business.
* Owns complete end-to-end Sales cycle. Involves Pre-sales, Consulting and Account Management.
* Manages implementation of services and ensures 100% utilization of contracted services (project management, credit requests, invoice reviews, monitor usage, etc.)
* Create and deliver reports that details service usage, summarize professional services delivered, highlight new platform components and identify next steps for the named accounts.
* Generates demand for additional products and services within the install base of customers and grows the existing revenue base by at least 25%.
* Escalate problems issues within install base of customers and named accounts.
* Helps uncover new growth opportunities.
* Support the sale of professional services engagements.

Qualifications :
Key Requirements For Success
* Only Full time work experience after graduation would be considered.
* International Market exposure a must, US exposure preferred.
* Demonstrates a good understanding of technology and the Internet – hosting, networking a strategic landscape.
* Works well with customers to maintain high level of customer satisfaction and develop strong relationships.
* Ability to encourage/influence customers to extend and/or expand use of Akamai products and services.
* Listen to customers’ needs and questions, and works with colleagues to deliver results.
* Responds to customer needs quickly and thoroughly.

Other Information :
* Is relocation available for this position : No
* Is US Citizenship required : No
* Is a Security Clearance Required: No
If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.

Contact us!
If you're excited by Akamai and would like to help change the online landscapes please apply to the link below or log on to www.akamai.com/careers for more information.

Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace

Akamai Technologies Solutions (India) Pvt. Ltd
Salarpuria Softzone
2nd & 3rd Floor, 'A' Wing
Survey No. 80/1, Bellandur Village
Outer Ring Road, Bangalore - 560 037, India
Telephone:
Sales: 080-66329373
General: + 91 80 6625 1600
Fax: + 91 80 6625 1609

[Guest-IJT]

Amit Anand
Email :Amit.anand937 AT gmail.com

Professional Profile
1 year experience in Right Time Consultant with a strong track record of transitioning new activities especially in financial services. I believe in performing task with 100% accuracy. I have been assigned to, which can also be base for future planning and taking extra miles to grab the opportunities which enhance my skills in every areas and make me more responsible and accountable to use these skills
Career Objective :
Be a part of leading organization, which could provide me with a stimulating work environment and opportunities to learn and develop new perspectives and enable me to impart my best to the organization.
Professional Experience :
Company : Right Time Financial Consultant Pvt. Ltd.
Designation : Senior Relationship manager in operation mode.
Duration : March 2010 to April 211
Job Responsibilities :
Right Time Financial Consultants Private Limited is one of the most reputed financial companies. The Company provides all investment related services to various categories of investors in PAN India.
- Lead a team who generated the lead of new clients and worked on follow up cases.
- Provide training to team members whenever and wherever required, as
well as helping them in generating leads for their day to day report
- Process Standardization of Right Time investors
- Reducing the cycle time of reporting by finding and removing the Non
Value added activities. These reports are directly sent to sales manager.
- Update and create regularly the process documentation with changes if
any. Ensure the completeness of the documentation the team
members to complete and update the manuals of trade on a regular basis.
Interested in
- Product sailing or make a deal with Business to Business.
- Handling team of efficient person.

ACADEMIC PROFILE
DEGREE
UNIVERSITY %/CGPA YEAR
MBA along with PGDBM(Mkt+Fin) NDIMS(New Delhi) ---- 2009-11
B.B.A
HSC
Magadha University
R.P.M Inter College

63.5%
56%
2005-08
2003-05
SSC Ras Bihari School 69% 2003
Summer Internship Project
Company / Organization : SMC Global Securities Ltd.
Project Title : Market survey and competitor analysis of SMC Global
Learning :
- How to satisfy the investor according to their needs and wants.
Honors and Activities :
- Soft skills Training by NIAM Institute of Applied Management in 2009.
- Played Table Tennis at state and national level
- Special in French language.
- Expert in MS Office.
Positions of Responsibilities
- Currently holding family furniture business of wholesaling, retailing and as market supplier.
Personal Strength :
- Strong Analytical Skills
- Expertise in Excel 2007
- Excellent power point skills
- Self motivator
- Good Communication Skills
Hobbies :
- Playing guitar, Surfing internet for downloading required materials.