www.adventity.com global services Pvt Ltd Mumbai : Quality Assurance

[Admin]

adventity.com

Senior Officer (Quality Assurance Officer)
General description Responsible for getting work done from his/her officer and junior officers, conducting training and feedback. Involved in quality checks and improvements of the quality for fare filing process

Duties and responsibilities
[LIST][*]Quality improvements[*]Interaction with clients in absence of Team leader[*]Interaction with support vendors (I.T) in absence of Team leader[*]Resolution of internal issues in absence of Team leader[*]Monitoring his/her entire team[*]Conducting training for staff in conjunction with Quality Assurance Officer[*]Daily reporting to Team leader about work schedules, work completed and future plans about the allocation of work[*]Maintaining Staff performance report[*]Perform quality checks in relation to the coding of fares in ATPCO for his/her team[*]Feedback to staff in relation to improvement of their efficiencies[*]Feedback from staff about their job so as to streamline the work and integrate the process more coherently[*]Suggest the Improvement plans, and implement the same in conjunction with the team leader[*]Reporting periodically to team leader about the QC status[*]Filing instructions[*]Performing QC checks on CRS (Customer reservation system like Amadeus, Sabre, Worldspan, etc.)[/LIST]
Required Qualifications
[LIST][*]Any Graduate[*]IATA /Diploma in Tours and Travels[/LIST]
Experience
[LIST][*]Minimum 3-5yrs of product knowledge with at least 6-months in supervisory skills in team handling.[/LIST]
Knowledge
[LIST][*]ATPCO[*]CRS (Customer reservation system like Amadeus, Sabre, Worldspan, Galileo Abacus and any other CRS/GDS)[/LIST]
Skills
[LIST][*]Team Handling[*]Client interaction[*]Analytical Ability[*]Strong supervision skills[*]Ready to take extra initiatives[*]Excellent written and oral communication skills[/LIST]
Attitude
[LIST][*]Positive[*]Team building Attitude[*]Ability to work under pressure in order to meet deadlines[*]Detailed oriented[/LIST]

INDIA - APAC
Adventity House
C-2, Wagle Industrial Estate
Thane - 400 604, INDIA
Tel: +91 22 67 999 000

http://www.adventity.com
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[vazeyogesh1210]

Mr. Yogesh Kashiram Vaze
Email : vazeyogesh1210 AT gmail.com / vazeyogesh1210 AT yahoo.co.in


Meant For :
- Seeking for a job in BPO/KPO/IT industry/Backoffice (Non-Voice) that can offer a steady growth and new responsibilities.

Experience :
- Working as a Fare Filling Executive in J.R. Technologies, Andheri since May 2007. Work involves maintaining data properly and combining data from various sources to generate an accurate result of Net, Special, ATPCO (Airline Tariff Publishing Company) & Commissionable fares for International as well as Domestic Airlines fares.
- Teaching as part time Geometry teacher for 9th & 10th Std. in Shree Swami Samarth Classes from 2002.
- Worked as Supervisor in Amar Enterprises, Vikhroli (W) from Aug 2005 – May 2007
- Worked as Part time Computer Operator for Janaseva Bahuuddeshiya Vikas Sanstha (NGO) from Oct 2004 – Aug 2005.
- Worked as part time Computer Operator for Bhoraj Decorators from Mar 2003 – Oct 2004.

Company Profile :
- J.R. Technologies, headquartered at USA is an information technology company that specializes in travel industry. J.R. Technologies (JRT) has specialized in airline data loading for over six years. Its core competency allows for fast, efficient and high-quality data loading work. It offers Fare-management, Air Ticketing, website development and other IT related services. JRT recognizes the complexities that come with data loading into the Fare Manager Database i.e. AgentWeb Database. The company is also a part of one of the largest Air Ticket consolidator of USA i.e. Sky Bird Travel & Tours, Inc.
- To analyze the contract as per given period and as per GDS (i.e. Amadeus, Sabre) to get the correct fares on the web site. As our company is serving for more than 70 Airlines. With leading offices & more than 3000 Agents in USA.
- To analyze the fares as per contract like Special Fares, Net fares, ATPCO fares contract, Commission fares contract.
- To get the work done in the allotted time with perfection.

Work Description :
- Loading Net, Special as well as ATPCO (Airline Tariff Publishing Company) Fares for various International Airlines on web sites of 4 USA based different consolidators i.e. Sky Bird Travel & Tours, Inc., International Air Consolidator, MEENA Tours & Travel Professionals.
- Extensive Excel (vlookup formulas, hlookup formulas, Pivot Table) and database experience.
- Responsible for daily and monthly targets and goal setting.
Achievements :
- I developed skill to coordinate and administrator people on project.
- I developed skill to get the work done in time and in perfection with motivating the team members and helping with the queries and doubts to get best output with the allotted team.
- I am expertise in Excel, all office application and travel related software’s and GDS application like Amadeus, Sabre, OAG’s etc.

Qualification gained :
- S.Y.B.Sc. with 54% in the year 2006 from Mumbai University.
- HSC passed with 50% in Feb – 2001 from Mumbai Divisional Board.
- SSC passed with 70.33% in Mar – 1999 from Mumbai Divisional Board.
- Diploma in Computer Application with Distinction in the year 2005 Net~Fly Computers Institute, Vikhroli (W).

Computer Literacy :

- Operating systems : Windows 98/NT/2000/XP
- Microsoft Office as in MS Word, MS Excel (Vlookup, Hlookup, Pivot Table & Macros), MS Outlook and MS Internet Explorer.
- Well versed with D.T.P. including Corel, Photoshop & PageMaker
Other Literacy :

- Working Knowledge of GDS i.e. Amadeus and Sabre Reservation systems pertaining to the Airline Industry.

Strength :
- Can perform under pressure.
- Can execute a task within given time.
- Can easily adept to any new implementation
- Hard Working
- Can learn fast from mistakes.
- Can utilize available resources efficiently.
- Can inspire others to work honestly.
Achievement :
- Accumulated valuable information while working with diverse software.
- Gathered knowledge how to process data accurately.

Goal :
- Generate accurate result.
- Meet target beforehand.
Professional Skills :
- Adaptable to change and learn quickly
- Excellent at time-management
- Flexible at shifting priorities
- Adept at documenting processes
- Analytical in problem solving
- Proficient in quality monitoring

Why should I be selected :
- Experience as a Data Executive.
- Enthusiastic and hard worker.
- Can execute work efficiently.
- Good communication skill.

- e-mail ID : vazeyogesh1210 AT gmail.com / vazeyogesh1210 AT yahoo.co.in
- Character : Non smoker, non drinker
- Hobby : Reading, collection of books, Surfing
Self Photo : Will be provided if called for.

References : References shall be promptly provided upon your request.

Declaration :
I declare that the above facts given by me are true to the best of my knowledge and belief.
Place : Mumbai
Date :
(Vaze Yogesh Kashiram)