Handygo Telecom Delhi : HR Telecom Tech Lead

[rohinidevi]

HR

Designation : Senior Tech Lead
Job Description : Experience on Mobile VAS / IVR with established platforms.
should have knowledge of C,C++, VXML, MySQL, SQL Server 2000/2005.
Excellent problem solving and analytical skills.

Desired Profile :

1) Development of IVR Platform for Mobile VAS / Contact Center
2) Candidates with Development experience of C / C++ /Envox,
3) Involved in Design & development.
4) Experience in Voice Applications - Priority
5) Knowledge of VXML preferred.
6)4 to 6 years of experience in Java and VXML/CCXML programming.
7)Domain knowledge on GSM and 3G.
8)Working experience on Linux preferably RHEL
9)Strong knowledge on databases
10)Experience in Telco/service provider environment is an added advantage.
11)Good communication and documentation skills
12)Ability to lead a team size=10

Educational Qualifications: • B.E/ B.Tech / MCA / MSc IT graduates with good analytical and logical skills

Experience : 4 - 9

Industry Type : Telcom/ISP

Functional Area :IT Software - Telecom
Compensation: Best in the Industry
Location : Delhi, Delhi/NCR
Telephone : 91-11-66302001

http://handygo.com

email : careers@handygo.com

Contact US :
F Technologies Pvt Ltd
Head Office :
405, Ansal Bhawan
16 K.G. Marg,Connaught Place
New Delhi 110001

Registered Office :
52/69, Ramjas Road,
Karol Bagh,
New Delhi 110005. India

[Guest-IJT]

Name : Mamatharani K
Email : ranimamatha.k AT gmail.com
Designation / Skillset : sales & marketing /Telecom/BDE/marketing cordinator/Asst sales manager


Resume :
Curriculum Vitae
Mamatha Rani.K

Overview
- Management graduate with 5 years experience in customer support and sales with innovative convincing skills
Professional Experience
Vodafone Essar, Tumkur
From Feb-09-Dec 10
Designated as Executive- Customer Support & Sales
Company Profile :
Vodafone Essar is the Indian subsidiary of Vodafone Group and commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The company now has operations across the country with over 111.47 million customers Vodafone is the world's leading international mobile communications group with approximately 347 million proportionate customers as on 30 June 2010. Vodafone currently has equity interests in 31 countries across five continents and around 40 partner networks worldwide..
Roles and Responsibilities :
- Post Paid Sales – as per target Acquisition Churn within prescribed limit.
- Customer retention.
- Migrating customer from pre-paid to post paid.
- Attend the step in customer in Vodafone Retail Store.
- Cold calling to get sales lead.
- Corporate customer visit for promotion and sales.
- Help & Resolve the queries of Customers.
- Zero deviations on audits .Post Paid and Pre Paid CAF management within TAT .Compliance to all operating procedures.
- C Sat Scores Indica Scores as per target.
- Voluntary Churn within prescribed limits.
- Daily Reporting of stores.
Achievements :
- Achieved post paid target consecutively for six months in a row and was ranked top store for ROK cluster.
- Achieved individual sales volume for set target.
- Customer follow-up for post paid leads exceeding 90%.
- Successfully completed External audit with no major findings.
TVS Electronics, Tumkur
From June’ 05 – Dec’08
Designated as Customer support representative.
Company Profile :
TVS Electronics is part of the USD3.5Bn TVS Group of India. TVS Electronics designs, manufactures and distributes IT products, dot matrix printers, point of sale terminals, printer supplies, keyboards, mouses, uninterruptible power supplies, and set top boxes. TVS Electronics was established in 1986. TVS Electronics has a strong market presence in India. TVS computer key-boards are considered to be the best key-boards in India.
TVS Electronics also provides design, manufacturing and service support on a contractual basis for telephone and IT Companies.
Roles and Responsibilities :
- Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
- Document all calls with regards to participant inquires accurately using Call Tracking System.
- Follow-up with participants within a 24-hour period in regards to the initial phone call.
- Promote teamwork and call center success.
- Escalation of pending calls.
Educational Qualifications
- MBA in Sales and Marketing from Mysore University.
- BSc-Computer science From Bangalore university
- Thorough Knowledge in MS Office Products – Word, Excel, & Power point.
- Computer Skills – C, C++.
Strengths
- Strong communication, interpersonal, learning and organizing skills.
- Ability to manage change with ease.
- Able to Quickly absorb and retain new information and procedures.
- Ability to manage stress, time and people effectively.
- Good team bondage to achieve set objectives.

Languages known English, Hindi & Kannada
Hobbies Traveling
I declare that the above written particulars are true to the best of my knowledge and belief.
Date :
Place : Mamatha Rani.K
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4228066
Date & Time : 8th Jun 2011 3:32 PM (UTC)
IP Address : 49.200.35.104
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