Hutchison 3 Global Services Pvt Ltd Mumbai : Customer Service Executive

[Admin]

Mumbai

Eligibility
-Graduate freshers are welcome to apply
-Under-graduates with minimum 6 months of experience

Process Description

-Identify billing related issues and explain adequately the reasons for the same
-Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
-Support post sale inquiry relating to network and handsets
-Develop customer service leads for other channels
-Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner


Register and Apply here:
http://www.3globalservices.com/resum...stertoapply/42

Mumbai:
Hutchison 3 Global Services Pvt Ltd
Spectrum Towers, Mindspace,
Chincholi Bunder Link Road,
Malad (West), Mumbai - 400 064
Phone : +91 (22) 6676 3333

Pune:
Hutchison 3 Global Services Pvt Ltd
1st, 2nd & 3rd office floor level
Commerzone, Building No - 3
Survey No. 144 & 145
Samrat Ashoka Path
Off Airport Road
Yerwada, Pune - 411006
Phone : +91 (20) 6625 2222

www.3globalservices.com

About us :
We are Hutchison 3 Global Services Pvt. Ltd. or 3. We are a 100% subsidiary of the Hutchison Whampoa Group (a Fortune 500 company that introduced 3rd Generation telecom technology to the world). Located at Mumbai and Pune and spread across an area of over 5,17,125 sq. ft., ‘3’ has over 8500 employees in the age group of 18- 30 years. Unlike any other BPO or Call Centre, we work on the advanced 3G (3rd Generation) technology and provide end-to-end CRM (customer relationship management) solutions to customers of ‘3’ telecom in the UK, Australia and Ireland.

[Guest-IJT]

Name : Prabhash kumar singh
Email : prabhashkumarsingh1981 AT gmail.com
Designation / Skillset : Persistency officer
BA, 4 year Experience, Customer Service

Resume :

Objective : -
I am looking for an opportunity in a reputed organization where I can complement my skills and contribute in the most effective manner. To be an asset and an effective individual to serve and entertain different range of customers in the most ethical manner.
Professional record
Experience : -
Total Experience of Customer Service is over 4 years.
Present Employer
HDFC Life Insurance Ltd. Persistency Officer (Revival and Collection) for Agra Cluster (Agra, Aligarh and Mathura) Dated 14 Jan 2010
Supporting Software : -
MINT for Calling and follow up, IBM LIFE ASIA for Customer Service, Wonder System for Document and Requirements and Open Office to client maintain and repot generation
Work Profile :-
Revival Calling and Collection of Lapsed and Paid up policies. Inform client for Chq. bounce and further requirement. Call to intimate client for generated medical and Doctor Venue. Inform client for PTP date given by client. Follow family member, FC, BDM to make client contact and get new Phone no. Arrange pickup Agra and other cluster, Pick up by self in Agra and other areas by Financial Consultants. Field visit for get contact no. of client and Plan Description.
Additional Task :-
Client Setup, Scrutiny and Case Start in Wonder for New Business.
Agency Setup, Scrutiny and Case Start in Atlas System.
Past employer
DCA, Sai Associates Sanjay Place Agra, a Debt Recovery Agency of Credit Card for ICICI Bank Ltd dated Oct-2006 to 14 Jan 2010
Work Profile :-
Agency Supervisor and Team Leader of 4-BKT (60 DPD), 5-BKT (90 DPD), and 7-BKT (150 DPD).Responsibilities for collection with calling and field visit; solve client disputes with bank’s rules and regulation. Care taking of agency and associated task customer related document (Pending Bill and Settlement Letter). Dual target to achieve of collection and % depends on number of cases. Creating report of collection and performance and report to collection manager daily basis.
Education :-
Graduation from D.B.R.A. University 2005
Pursuing MBA Sem-1 from IGNOU Delhi.
Computer literacy
Basic, MS Office and Internet.
Hobbies :-
Listening Music & Playing Chess.
Declaration
I hereby state that the information stated above is Correct to the best of my knowledge and belief.
Date : May25, 2011
Place : - Agra Prabhash Kumar Singh
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4170504
Date & Time : 25th May 2011 2:15 AM (UTC)
IP Address : 27.56.23.99
Browser Info : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 1.0.3705)
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