www.globalconnect.com Global Connect Solutions Chennai : BPO Customer Support, Technical support executive

[Admin]

global connect solutions chennai : Customer Support and Technical support executives
Company Name : global connect solutions ( globalconnect.com )
Company Location : chennai
Designation (of vacancy) : Wanted Customer Support and Technical support executives for a leading BPO
Company E-mail ID : hr.globalconnect@gmail.com
Company Website : www.globalconnect.com

Job Description, Candidate Profile, Company Profile, Company Address :

Minimum 6 month experience in a BPO
Fresher can also apply , Excellent communication in English and average technical knowledge is must.

Average Technical Knowledge is must (Routers,Modem,Switches,Wireless, networking)

Technical course such as CCNA / MCSE is added advantage for fresher

Good Oral and Verbal Communication in English is must

Shift Time : US Process / Complete Night Shift

Company Located in Heart of the city

Door step pick up drop provided

Age Criteria : Up to 35 ( only with international calling exp)

Interested Candidates send in resume with Subject line" Applying for Technical Support" or " Applying for Customer support executives"

Send in to hr.globalconnect@gmail.com

Regards
Rekha
Human Resource

[Guest]

Dear sir , can u please tell me about the job , i am interested, my e mail id is ssunilwesley@gmail.com

[Guest-IJT]

Prashant Kumar
Phone : +91-
email :- mail2prashantsahu AT yahoo.co.in
Objective : To obtain a position as a MIS Executive in a well established organization that will utilize my skills thereby contributing to the company's growth.
Summary of Qualifications :
- Good interpretation skills, numerical and analytical ability
- Thorough knowledge of MS Excel and data warehousing
- In depth knowledge of multi channel and multi skill inbound/outbound processes
- Strong fundamental knowledge of Call Center Mathematics
- Strong verbal and written communication skills
- Self-Driven and have will to take Ownership
Professional Experience :
==================
IBM Daksh, Delhi & NCR, October 2007 to present,
-------------------------------------------------
1) Performance & Matrix Analyst, MIS, (Jan’2010 to present)
- Prepare financial data for Different Lob for a process, on behalf of which we bill our client.
- Prepare reports for Performance Incentives, RnR for 1200+ employees (Executive to Managers).
- Daily/Weekly SL Analysis (Attendance, over time, Leave etc.) for agent-wise and Lob-Wise.
- Creation of NHT ID’s and accounts to use client’s applications used.
2) Quality Analyst (Telecom Process), (Mar’2009 to Mar’ 2010)
- Auditing, Coaching & Feedback.
- Calibrations.
- Develop & Conduct refreshers/huddles to improve Accuracy & TAT of transactions.
- Data analysis.
3) Executive (Telecom Process), (Oct’2007 to March’ 2009)
- Auditing, Coaching & Feedback.
- Calibrations.
- Develop & Conduct refreshers/huddles to improve Accuracy & TAT of transactions.
- Data analysis.
Technical Skills :
- Proficient in use of MS Excel, PowerPoint and MS Outlook.
Education Qualification :
- Bachelor of Science in Physics, 2007, BRAB University, Bihar
- Intermediate (10+2) In Biology, 2003, L.S. College, Bihar
- High School (10th), 2001, Mukharjee Seminary School, Bihar

[Guest]

Shara Mae E. Ayob
______________________
Career Objective : To work honestly in a company where I could impart the knowledge and wisdom that I learned and to discover and develop my potentials so as to have a positive impact on the society.
Education :
Tertiary : Bachelor of Science
in Management Accounting (undergraduate)
University of Mindanao ( present )
Bachelor of Science in Nursing
North Valley College Foundation Inc.
( sy. 2006-07 & sy. 2007-08 )
Secondary : Kidapawan City National High School
Primary : Notre Dame of Kidapawan College
Work experience/ Training :
Part-time Job :
Hal's Grocery Store ( Kidapawan City) Cashier (2007-08)
Lumbayan's Trading Distributor (2009)
Skills/ Interest :
Proficient in data entry and computer programs like MS Word, MS Excel and MS PowerPoint.
Self-motivated with commitment to be productive and efficient without supervision.
Accustomed to working in fast paced environments with the ability to think quickly.
With good oral and written communication skills (English, Tagalog, and Cebuano).
With skills and knowledge in business management and entrepreneurship.