CUSTOMER CARE OFFICER : Kolkata

[Admin]

JOB DESCRIPTION OF CUSTOMER CARE OFFICER

Qualification: Must be a Graduate (science and pharmacy graduates preferred)

Basic course in computers is desirable.

Reporting to: Head of customer care services

Location:Kolkata
Job Summary:
Receive visitors or patients, ascertain their needs, direct them accordingly, answer the telephone, handle receipt and dispatch reports and couriers and perform related clerical duties according to the department to which assigned. They must adhere to customer care guidelines and assure quality care.

Job Duties:

• To greet visitors and patients, determine their needs and guide them accordingly.

• To answer queries and to provide information directly to the person or on the telephone.

• For e.g. Billing for services, discounts (if any) and hospital policy regarding payment of bills (when needed), availability of doctors, may inform the patient’s relatives when the patient is placed on the critical list.

• To make future reservations for patients.

• Guiding relatives of patients to their rooms during visiting hours.

• To maintain and prepare files, records and reports.

• To feed data into the computer.

• To courier patient reports, dispatch and handle MIS reports

• To handle grievance.

• To explain hospital regulations to patients, concerning visitors and visiting hours.

• To arrange for escorting patient to room or ward station.

• To sort mails and deliver messages.

Skill sets:
Verbal Ability
• To give accurate and tactful explanations to visitors, patients and hospital’s employees and in recording exact information for messages.

• To exercise high degree of tact and poise and occasionally overcoming language barriers.

• To understand and apply knowledge of medical terminology.

Numerical Ability
• To understand pertinent details in tabular form and avoid perceptual errors in arithmetic computation.

Problem solving / Decision making skills
• To think independently and exercise one’s own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient refuses to pay his/her bill, they should know how to handle him or her.

Interpersonal Skills
• To develop cordial relations with other departmental personnel.
• To develop relations characterized by sympathetic understanding and
emotional affinity with patients and their relatives.
Other Skills, which include
• Presentability
• Patience
• Alert/Promptness
• Punctuality
• Enthusiasm
Pls email careerskol@fortishospitals.inThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or send your resumes to

Dr.Shinoop Raj
Fortis Hospitals Ltd
8th flooor,No 99/100
Prestige Towers,807-812
Residency Road
Bangalore -25Ph : 080-66139958.




About Fortis Hospitals, Bangalore, Kolkata, Mulund, Kalyan:
Imagine a hospital functioning with you as its centre point. Compassion and warmth along with medical care par excellence. Imagine a hospital that understands the difference between being well and well-being. These, and much more, are wishes brought to reality by a revolution called Fortis Healthcare Network.

With 39 hospitals across the country, over 5000 beds and 48000 surgical procedures in the last year alone, Fortis is one of India's largest healthcare and Asia's fastest growing network.

So there is the next step that is waiting to happen in Indian Healthcare. The Fortis era is all set to begin

Fortis Hospitals & Kidney Institute
111A, Rash Behari Avenue
Kolkata - 700029
Phone: +91-33-24633318, 24633319

Fortis Medical Centre
2/7 Sarat Bose Road
Kolkata-700020
Phone no:+91-33-4754320/4749160
Fax:: 033-4749237

http://www.fortishospitals.com

[Guest]

RESUME
Bhageedhar Reddy G
Mobile: 9299551942
. Email : bhagee_reddy_ca AT yahoo.in
Career Objective:
To work as a business consultant to apply my knowledge and skills in the business processing field.

ACADEMIC QUALIFICATIONS:

- CA. (Inter-Pursuing) from ICAI.
- CA. (CPT) from ICAI.
- B.Com from Sree Venkateswara University.
- Intermediate (C.E.C) from Nalanda Junior College..

Technical Skills:
- Operating System : Windows 98,2000,XP.
- Typing : Lower.

Personal Skills:
1 Has excellent communication skills, both oral and written
2 Skillful in maintaining public relations with customers
3 Knowledgeable in Microsoft Office and Adobe applications
4 Creative, Enthusiastic, Hard Working, Problem Solver and definitely a Good Team Player.

Personal Details:
Name : Bhageedhar Reddy G
Date of Birth : 10-05-1989
Father’s name : G. Surya Narayana Reddy
Sex : Male
Marital Status : single
Language proficiency : English,Hindi and Telugu
Nationality : INDIAN
Permanent Address : Kadapa
Hobbies : Playing cricket & Chess, Listening to Music.

Declaration:
Looking forward for an opportunity in your esteemed organization, I hereby declare that the information furnished above is true to the best of my knowledge.

Date: ( G Bhageedhar Reddy)
Place: Kadapa.

[Guest]

PAYEL GHOSH
Seeking career enhancement in a reputed organization
CORE STRENGHTS
- An effective communicator with good interpersonal skills.
- Efficient analytical, problem solving, decision-making & organization skills.
- Work well under pressure, innovative, creative &take initiative to get the job done.
EDUCATIONAL QUALIFICATION -
1) GRADUATE B.SC 2009
2) M.A (POLITICAL SCIENCE) APPEARED
PROFESSIONAL QUALIFICATION –
1) Computer Advanced Diploma
2) 1 yrs Hospitality Management
WORK EXPERIENCE - 1) West side (sales
Executive )
3) Hindustan petroleum ltd. front
Office executive