Goldshield Business Solution Mumbai : Brand Ambassador

[Admin]

Unit Name: Goldshield Business Solution
Job title (Designation): Brand Ambassador
Current holder: Vacant
Location: Mumbai
Responsible to (Name of reporting manager): Team Leader
Overall Purpose: To handle customer calls (Inbound / Out bound) and to make every interaction with the customer an opportunity to create a long term profitable relationship.
KEY RESULT AREAS (Core functional areas required to perform the job):

[LIST][*]Provide excellent customer service[*]Target oriented[*]Should have the ability to build a long term relationship with customers.[/LIST]
QUALIFICATION (Highest qualification required):

[LIST][*]Undergraduates (10+2)/Graduate/Diploma holders in any field[/LIST]
ESSENTIAL EXPERIENCE (Relevant experience/sector/role):
-
DESIRABLE EXPERIENCE (Preferred experience/sector/role):

[LIST][*]Prior experience in the BPO sector in the same capacity (voice- based/web based)[/LIST]
KNOWLEDGE AND SKILLS REQUIRED (e.g. Communication skill, Interpersonal skill):

[LIST][*]Excellent telephone techniques, which includes employing courteous language and proper grammar.[*]Excellent verbal and written communication skills[*]Excellent active listening and comprehension skills[*]Ability to demonstrate empathy to the caller’s situation[*]Ability to negotiate win/win resolutions[*]Ability to multi-task and to prioritize handling of issues in a high stress/high pressure work environment.[*]Ability to maintain composure when dealing with irate customers and to know when escalation is necessary.[*]Basic knowledge of computer applications. (Microsoft Excel/spreadsheets, Microsoft- Word, etc)[*]Ability to type 40wpm[*]Reporting skills--basic understanding of concepts[/LIST]
ROLES AND ACCOUNTABILITY (Job responsibilities):

[LIST][*]Provide proactive communication to customers.[*]Order entry and product information.[*]Consultative sales[*]Campaign generated sales.[*]Responsible for compliance of the company system[*]Responsible for compliance to the clients systems and policies[*]Responsible for compliance to the quality standards laid down[*]Responsible to the clients and companies NDA policy laid down[*]Responsible for end user response.[*]Responsible for generating daily work reports.[*]Responsible for the work assigned time to time for business needs.[*]Take personal responsibility and participate in training and keep skills and knowledge up-to-date.[*]Perform any follow-up administrative function if required.[/LIST]
Contact Person: HR Recruitment


Mumbai
Akruti Trade Centre, 5th Floor, JVG Industrial Lane, Road No. 7,
MIDC, Andheri East,
Mumbai - 400093. India
Telephone: +91 22 6678 4444 Facsimile: +91 22 6677 1262

Goa
L-44, STP II Building,
Behind Persistant Computer System Pvt. Ltd., Verna Industrial Estate, Verna, Goa - 403722
Tel No.: +91 0832 6690228

Goldshield Group Limited (Goldshield) is a marketing-led British Pharmaceutical and Consumer Health company. The company markets its products in more than 50 countries across the globe with primary focus in UK and EU markets. Goldshield has operational base in the UK, USA and India.

Goldshield sells prescription pharmaceuticals, non-prescription medicines, vitamins, minerals and supplements and a wide range of other healthcare products.

Goldshield was delisted in December 2009 a result of a Management Buy Out by Midas Bidco Limited. Prior to this the group was listed on the London Stock Exchange since 1998. Goldshield has grown to its present size with equity funding of only £1.8 million up to 31 March 1998 having commenced trading in 1991.

www.goldshieldgroup.com

[Guest-IJT]

Name : neha srivastava
Email : srivastava.neha2k11 AT gmail.com
Designation / Skillset : fresher
b.com, m.com, mba( HR)

Resume :

Objective :
To work in esteemed organization so as to enhance my interpersonal skills in conjunction with the company goals as well as my personal goals.
Professional Qualification :
MBA in HUMAN RESOURCE Specialization January,2009-11
PGP(Post Graduate Program) in International Business 1 year diploma
Training :
Organization :- LARSON AND TOUBRO CO. LTD
- Two month summer internship under the specialization of HR
- A project on “EMPLOYEE RECOGNITION AND ICONS AWARDS”
LEARNINGS :
- Performance appraisal
- Employee recognition
- Training and development
- Team building
Academic Record :
ACADEMIC QUALIFICATION
Master of commerce
Secured first class with 65%maks
2008, DDU, Gorakhpur University
Bachelor of Commerce
Secured first class with 63% marks
2006 DDU, Gorakpur University
INTERMEDIATE EXAMINATION
Secured First Division with 81% marks
2003 Carmel Girls Inter College, Gorakpur
HIGHSCHOOL EXAMINATION
Secured First Division with 63% marks
2001 Carmel Girls Inter College, Gorakpur
Well versed in MS Office and Internet Applications
Technical Qualification :
Well versed in MS Office and Internet Applications
Work aspiration
- To get satisfying job and to be a part of Service Industry
- Want to work in an Organization where process of learning never ends.
- Obtain a responsible and challenging position that improves my learning
Project
A project under taken on “A comparative study on telecommunication” during MBA.
Title : Comparative study on telecommunication” among Airtel, Reliance, Vodafone on the basis of services and customer satisfaction.
Description : Objective, research methodology, questionnaire, findings and analysis, conclusion, recommendation.
Learnt :
- Procedure of doing a project
- Handling a team and,
- Interacting with the customers.

Achievements :
- Represent my management college in various cultural programs.
- Second highest marks getter in 12th on district level.
- Chosen as brand Ambassador for IILM-BS.
Stength :
- Positive attitude
- Commitment towards work
- Excellent Oral and written communication
- Hard working


Declaration :
I confirm that the information provided by me is true to the best of my knowledge and belief.
Place : (NEHA SRIVASTAVA)
Date :

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4358520
Date & Time : 11th Jul 2011 3:16 PM (UTC)
IP Address : 117.224.245.122
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Predicted Country : India