www.goldshieldgroup.com Goldshield Consumer Health Direct NA Mumbai : Customer Relationship Executive

[Admin]

Unit Name: Goldshield Consumer Health Direct NA
Job title (Designation): Customer Relationship Executive
Current holder: Vacant
Location: Mumbai
Responsible to (Name of reporting manager): Sales Manager
Overall Purpose: Book orders on phone and provide best possible customer service to the customer.
KEY RESULT AREAS (Core functional areas required to perform the job)

[LIST][*]Understand the customers heath concern and provide the customer with the right supplement[*]Should have complete knowledge of product and process.[*]Should be a good listener and have good communication skills.[/LIST]
QUALIFICATION (Highest qualification required):

[LIST][*]Graduate of any stream.[/LIST]
ESSENTIAL EXPERIENCE (Relevant experience/sector/role):

[LIST][*]N.A[/LIST]
DESIRABLE EXPERIENCE (Preferred experience/sector/role):

[LIST][*]Minimum call center experience of six months.[/LIST]
KNOWLEDGE AND SKILLS REQUIRED (e.g. Communication skill, Interpersonal skill):

[LIST][*]Excellent listening skills.[*]Good command over language.[*]Ready to work night shifts[/LIST]
ROLES AND ACCOUNTABILITY (Job responsibilities):

[LIST][*]Managing the customers expectations in the right manner[*]Provide the customer with the best customer service and after sale service.[*]Suggest the customer with the right supplement depending on customer’s health concern.[*]Follow correct procedure to process the orders as per the data protection act.[/LIST]
Contact: hrrecruitment@goldshieldgroup.com

Mumbai
Akruti Trade Centre, 5th Floor, JVG Industrial Lane, Road No. 7,
MIDC, Andheri East,
Mumbai - 400093. India
Telephone: +91 22 6678 4444 Facsimile: +91 22 6677 1262

Goa
L-44, STP II Building,
Behind Persistant Computer System Pvt. Ltd., Verna Industrial Estate, Verna, Goa - 403722
Tel No.: +91 0832 6690228

Goldshield Group Limited (Goldshield) is a marketing-led British Pharmaceutical and Consumer Health company. The company markets its products in more than 50 countries across the globe with primary focus in UK and EU markets. Goldshield has operational base in the UK, USA and India.

Goldshield sells prescription pharmaceuticals, non-prescription medicines, vitamins, minerals and supplements and a wide range of other healthcare products.

Goldshield was delisted in December 2009 a result of a Management Buy Out by Midas Bidco Limited. Prior to this the group was listed on the London Stock Exchange since 1998. Goldshield has grown to its present size with equity funding of only £1.8 million up to 31 March 1998 having commenced trading in 1991.

www.goldshieldgroup.com

[Guest-IJT]

Name : Om Prakash
Email : ommftbhu AT gmail.com
Designation / Skillset : Managenent Trainee(Export -Import)
Dear
Sir/ Madam
I am Om Prakash pass out student from Banaras Hindu University I have done Master of Foreign Trade which is equivalent to MIBA. since I am Fresher so I just Want to start my career as a management trainee in a high profile and growing organization where i learn all thing practically .
so i kindly request to you please provide me an opportunity in your organization.
Thank & Regard
Om Prakash

Resume :

Objective : To start my management career by joining a well settled and highly professional organization and grab good career advancement through large efforts and innovative work techniques
Professional Qualifications :
- Good academic records with absolute performance consistency
- Thorough understanding of the fundamental principles of business administration and their practical usage
- Highly organized thought process and well structured problem dealing attitude with an edge of innovativeness
- Profound managerial qualities and skills to handle multiple teams simultaneously
- Ability to handle both, the internal activities of an organization as well as the external dealings with customers, vendors, government bodies, etc.
- Good command over spoken and written English
- Very strong in handling the MS office tools and web search tools
ACADEMIC CREDENTIALS :
Sl .NO Course School/Institution Percentage of marks Year of passing
1 MBA (Foreign Trade)
1st Sem+2nd +3rd sem+4th sem Banaras Hindu University(BHU) 56.4%+60%+
66%+Awaiting 2011
2 B.Sc V.K.S University ,Bihar 60% 2008
3 10+2 (science) Bihar board 54% 2004
4 High School (science) Bihar board 64% 2002
Academic Projects Undertaken :
- "Customer relationship management in commodity market ", this was my post graduation Summer Training project Under Religare Commodity Ltd, New Delhi
- “Iron & Steel in India (A study of Its export performance)” this was my dissertation Report
Area of Interest
- Customer Relationship
- Marketing
- Marketing Logistics & Export Import Management
Extra Curricular Activities :
- Participated in the Academic personality development programme in BHU
- Attended Seminar on Stress Management (BHU)
- Attended Personality Enrichment Workshop (BHU)
Interests and Hobbies :
- Travelling
- Playing Cricket
- listening to music of all genres

REFERENCE
Prof. B. Jha, Prof.A.K.Mishra,
Master of Foreign Trade (Coordinator) Placement In Charge (M.F.T)
Banaras Hindu University Banaras Hindu University

E-mail :-bjha_bhu AT hotmail.com E-mail:-bhu.mft AT gmail.com
DECLARATION
I hereby affirm that the information given above is true to the best of my knowledge.
Place-
Date OM PRAKASH
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4322447
Date & Time : 2nd Jul 2011 12:14 PM (UTC)
IP Address : 120.56.243.247
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