www.naukri365.com Delhi : CSE, TSO, UK / US Process

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naukri365.com delhi : CSE, SR. CSE, TSO, Sr. TSO
Company Name: naukri365.com ( naukri365.com )
Company Location: delhi
Designation of the vacancy: CSE, SR. CSE, TSO, Sr. TSO
Company E-mail for contact: naukri365.com@gmail.com
Company Website: www.naukri365.com

Details of the job:
Job Position : CSE, SR. CSE, TSO, Sr. TSO
Process : UK / US
Department : Operations
Reporting to : Team Leader Operations
Training : upto 6 weeks for 6 days
Requirements : TSO - 500 No. & CSE - 200 No. for Voice process only
Job Description : Responsible for giving customer support on telephone.

Minimum Qualification : Should be above 18 years & below 40 years of age
Graduate in any Stream

Undergraduate are also welcome
Should be comfortable working in night shifts i.e. 24x7x365 enviornment
BE/B.Tech are also welcome with a service agreement of 9 months of Rs 50000/- (not to be paid upfront)
Skills Required Strong oral and written communication skills which includes (Fluency & Coherence, Grammatical ability, Pronunciation and Accent, Interactive Communication, Lexical Resource)
Basic Desktop and computer knowledge.
Understanding of ISP/Networking concepts for TSO (Technical Support Officer position is a must.
Possess good organizational and time management skills
Display strong initiative in resolving issues of customers
Exhibit strong teamwork
Must be capable of demonstrating problem solving skills
Attentive listener
Ability to use common courtesies
Confident while communicating

Experience : Freshers are welcome
1 year experience in any international BPO would be an added advantage
Relevant expereince of any industry would be taken into consideration
Should be able to join within 15 days after receiving the offer letter

Job Responsibilities : Should be able to Meet minimum login hours
Meeting SLA on time
Keeping AHT under control
Attendance should be above 96%
Should not take any unsched leave
Hiring Process :
1st Round - HR Screening
2nd Round - Voice n Accent
3rd Round - Ops Assessment
4th Round - Application form & Online Test
5th Round - HR Round (Final Offer)
Salary Scale : See Next Sheet

Mandatory Documents For Interview :
Printed copy of Resume
2 photographs
For Joining (to be checked before lining up candidates)
All original documents to be produced for verification purpose at the time of Joining which includes educational documents (X, XIIth & Graduation Proof)
Photo ID proof & Residence proof
PAN Card for bank formalities
Proofs of Work expereince if any
Medical fitness Certificate from an MBBS doctor
BE/BTech - service agreement to be signed by the parents
Parents consent should be there for freshers to work in a BPO

with best regards
naukri365.com team

[Guest-IJT]

Name : Kiran Panchal
Email : kp300568 AT gmail.com
Designation / Skillset : Senior Post - Risk Management or Backoffice Dept in Stock Broking Company

Resume :

NCFM, B.com, DFM from N.M. College, 14 Years of experience in stock broking firm
________________________________________
Preferred position : Senior Position in Risk Management & Backoffice
Preferred Sector : Securities Firms
________________________________________
Preferred Location : Mumbai
A BRIEF OVERVIEW
- A dynamic professional with nearly 23+ years of rich experience in stock broking firms.
- Worked with Ventura Securities Ltd., a leading Stock Broking Firm with 150 employees for more than 14 years from Back Office Dept Head to RMS Department Head.
- Thorough experience in end to end processes involving Risk Management, as well as Backoffice Accounting and Compliance processes
KEY SKILLS
Risk Management Back Office Compliance
Accounts Team Management Training
Mentoring of subordinates
ORGANISATIONAL DETAILS
Ventura Securities Ltd., Mumbai as Compliance Officer
From August 1996 to September 2010
Deliverables
Risk Management (2003-2008)
- Monitoring trading limit for branches / client according to debit /credit balance
- Follow up for payment from the branches / client
- Preparation of MIS report include trading loss on daily basis
- Scrip wise report comparing to market price & percentage wise
- Restrict limit on Z group
Compliance (2008-2010)
- Follow ups of cheque returned cases.
- Interaction with the concerned branches / sub-brokers regarding unrealised return cheques.
- Issuance of notices under Section 138 of Negotiable Instrument Act to those clients whose accounts have not been regularised pursuant to return of the cheques.
- Issuance of legal notice demanding amount outstanding from defaulter client.
- Attending to various Cheque Return Cases or arbitration matters.
- Interaction with the Advocates regarding Complaints, Summons, Bailable Warrant & Non-Bailable Warrant.
- Checking Remisier, Sub-Broker & Authorised Person registration application of BSE & NSE.
- Uploading Sub-Broker & Authorised Person application in NSE/BSE.
Others (1996-2003)
- Preparing MIS report
- Day to Day Accounting Procedures
- Assisting in preparation & finalization of Balance Sheet
- Monitoring Pay in / Payouts, Auction, Bad Delivery, Company objection
- Attending to client queries.
Notable Highlights
Risk Management
- Successfully handled risk management for an average of more than 1 Lac accounts
- Thorough follow-up across more than 200 branches/ Franchise leading to improved cash flow and preventing over trading.
Develop Risk Management System as well as Back office Operation
RISK MANAGEMENT TRAININGS
- Thoroughly Trained 5 team members over a period of 5years
IIT Investrust Ltd., Mumbai as Account Officer
May 1987 to August 1996
Deliverables
- Preparing MIS report.
- Day to Day Accounting entries
- Assisting in preparation. & finalization of Balance Sheet
- Maintaining the Portfolio of Company
SCHOLASTICS
2003 NCFM (Cash Market – Dealers Module) passed with 77%
1996 Diploma in Financial Management from Narsee Monjee College of Commerce and Economics. (Secured 2nd Class)
1987 B. Com. from Burhani College of Commerce & Arts in March 1987 (Secured 2nd
Class)
IT KNOW HOW
Familiar Platforms : - MS-Office; Software known: - Comtek, Hypersoft & Tally

Reference :
Name Designation Contact No.
1. D P Singh Manager
2. Sunil Dhage Company Secreatary
I hereby declare that above mentioned information is true and bona fide to the best of my knowledge.
Kiran Panchal
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4298639
Date & Time : 25th Jun 2011 2:24 PM (UTC)
IP Address : 210.89.52.105
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Predicted Country : India