Technical support Associate : Resume CV

[mnik104@gmail.com]

KULDEEP KATIYAR
Email : mnik104 AT gmail.com

Career Objective :-
A challenging profile in a professional organization with opportunities to grow and prove abilities in conduct to achieve organizational goals and objectives.

Career Highlights :-
A thorough professional with a proactive attitude, capable of thinking in and out of the box, Generating new design solutions and ideas.
Possess excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management.

Work Experience :- 3 years
Name of the Organization : TechMahindra BPO Noida.
Designation : Sr. Technical support Associate
Process - British Telecom Global Services (BTGS)
Duration : December 07 to November 08

Job Profile :
- Preparing final bills for Broadband and landlines phones for British customers.
- Interacting with clients on regular basis to get the process update.
- End to end order management while delivering new broadband service to the customer.

Name of the Organization :HCL Technology Ltd. BPO Noida.
Designation :Customer Service Executive
Process - British Telecom (BT) UK.
Duration : Feb 07 to Nov 07

Job Profile :
- To interact with British customers, handle their queries and make them prospective customer while understanding their need and provide information accordingly.
- To handle customers complains, resolve complains while empathizing, providing relevant information and sending to right place in appropriate format.

Name of the Organization : 1Touch Solutions BPO Noida.
Designation : Sales executive
Process - Travel Leisure Club (TLC)
Duration : January 06 to December 06

Job Profile :
- Receiving vouchers from UTI Bank employee and searching suitable holiday destination, booking air tickets and hotels for them.

Educational Qualification :-
Name of Exam Board/university Passing Year Percentage:
Masters of Science (M.Sc), Zoology(Animal Science) Kanpur University 2004 57
Bachelors’ of Science (B.Sc), (Chemistry,Botany,Zoology) Kanpur University 2000 57
10+2 (Biology,Chem,Phy) U.P. Board Allahabad 1997 50
10th U.P Board 1995 50

Professional Qualification :-
Name of Exam Board/university Passing Year Percentage
MBA (Marketing & International Business) U.P.T.U Lucknow 08-2010 Awaited

Industrial Summer Training Project :-
TITLE : Comparative study of market size of different beer brands.
Company : Mohan Meakin Ltd, Mohan Nagar Ghaziabad.
Duration : Six weeks (June to July 2009)
Summery : Visiting different beer shops and distributors located in Noida and Ghaziabad region, taking sales data and also interacting with customers coming at shops.

Research Report :-
TITLE : Growth of Car Industry in India
Summery : Data collected thru Internet and analyzed to prepare final report.

Computer Proficiency :- M.S. Office and Internet.

Suitability :-
I feel my professional qualification; combined with insight gained in to corporate world my hard work and dedication make me an asset to any corporate. This also gives me a great degree of flexibility allowing me to apply my skills to a host of areas, not restricted my industry or segment. It would be my endeavor to work in an organization which makes great use of my potential, while allowing me to grow with it, both personally and professionally.

Personal Details :-
Date of Birth : 1st march 1979
Marital status : Single
Language known : Hindi and English.

Hobbies :
: Interacting with people and sustaining good relationships with them.
: Exploring Internet, chatting with friends.
: Listening to music, watching movies and playing cricket.
: Long drives with friends.

Date :
Place :

(Kuldeep Katiyar)

[Guest]

OBJECTIVE:
To accept all challenges and assignments with responsibility and accomplish them with sincerity by well-coordinated teamwork, eventually achieving the entrusted targets with complete job satisfaction. To pursue an intellectual and challenging career in the good and rapidly expanding company and to work continuously towards increasing my technical skills and professional expertise.

Education:
- S.J.V.P AUTONOMOUS COLLEGE, HARIHAR, BSc,(E M CS) JUNE 2009,
first class with an aggregate of 60%

Technical:
- Languages C, C++, Java.
- Databases Knowledge of PL/SQL, Oracle 10g
- Operating System Windows –98, 2000, XP, Linux.

Areas of interest:
- C Programming.
- HTML, Frontpage.
- Web Designing.
- Java.
- Database Administration

1. Inet Frame Technologies, Bangalore.
Deployed at : Oracle India Pvt Ltd, Bangalore
Period : Aug 2010 to till date
Designation : Support Engineer.
Roles / Responsibilities :
As a Support Engineer, we are the technical interface to customers and provide 24/7 service to the customer on server issue.
- Continuous monitoring of onlinedba & alertdba mail box.
- Data entry for new tasks and acknowledge the same to the client through emails/phone calls.
- Assigning tasks to resources through TMS (Task Management System)
- Managing/Balancing of workload among resources during critical conditions.
- Monitoring client instances for health check & creating reports.
- Typically interfaces with clients & L2 Support Engineers, Product Managers and internal engineering team.

2. KOCHAR INFOTECH PVT LTD.
Period : Sept 2009 to Aug 2010
Designation : Technical Support.
Roles / Responsibilities :
Worked in Kochar InfoTech Pvt LTD, Kochar is a Service providing company for Aircel Network. My role was to give technical support to the customers regarding the GPRS connection in mobile.