www.bruceclay.in Bruce Clay India Gurgaon : SEO Training Seminar

[namit112]

I stumbled upon this thing when i was logged on in linkedin. Found out that Bruce Clay , is going to provide seo training in India. Just have posted the important points from the linkedin events page. In case you are interested in more details, check out the SEO training page http://www.bruceclay.in/seo/training.html at the Bruce Clay India website

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A description of the Bruce Clay Search Engine Optimization training event is as follows:-

SEO training is critical for anyone wanting to excel at Search Engine Optimization (SEO). Bruce Clay India delivers an in-depth three-day training course covering SEO principles, our SEO approach, strategies and methodologies and access to our SEOToolSet®. Presented by Bruce Clay, the president of Bruce Clay, Inc., this established training program is the best face-to-face SEO program available. The training is based on over 10 years of search engine research and successful search engine optimization for clients. On top of the already proven material, the new 2010 course includes emerging trends, blended or universal search, useful strategies for social media, the optimization of digital assets for search as well as additional content on link building and SEO checklists. More than 2,500 students have taken Bruce Clay, Inc.’s SEO training courses around the world, with many returning annually year after year.

Target Audience

This event is aimed mainly for any company, organization or individual who needs to drive more targeted traffic to their website will benefit from this training course.
This includes marketing managers, marketing directors, business owners, online marketers, online advertisers, marketing consultants, new media consultants, webmasters, IT managers, in-house SEO analysts, and anyone working with search engines or in the search engine optimization and marketing industries.

Venue
The Palms Town and Country Club
B Block Sushant Lok
Gurgaon

Contact - Siddharth Lal
Land line Number - 91-124- 414-3291

[Guest-IJT]

Name : LEENA DAS
Email : leenadas007 AT yahoo.co.in
Designation / Skillset : Executive operations/customer service associate
please contact me via email or telephone if you have any suitable job openings.
Many Thanks

Resume :

To obtain a position that offers challenging opportunities to effectively utilise my experience in the field of operations and customer service (defined contributions) will add value.
Area of Expertise
- Customer Service Management
- DC Pensions Management
Professional Experience
FIL INDIA BUSINESS SERVICES PRIVATE LIMITED, GURGAON Feb 2010- April 2011
Customer Service Associate – Defined Contributions Oct 2010 – April 2011
Fidelity International is a well established and leading provider of DC services for the UK corporate marketplace and offers a wide range of products and services for both trust-based and contract-based DC pension plans.
The DC Admin teams support and administers pension administration services for a wide range of corporate clients. The nature of the service provided includes full support to pension scheme members at all stages of the administration life cycle through to specialist support to trustees and members for specific task delivery.
Responsibilities
- Creating client’s account, allocation of funds , Investing the contribution of clients money
- Interaction with clients through emails, Phone calls to resolve any issue
- Processing the Bulk set up of new joiners corporate clients
- To cross check the member’s applications if it is in good order and if required details are missing we need to chase the client to provide us with the details.
- Quality checks of the processing the new accounts
- Responding to clients query through emails
- Responsible for the overall process re-engineering assessment, prioritizing and ensuring their completion by working closely with the change audience/leadership.
Customer Service Associate – Phones Team Feb 2010 – Oct 2010
Key Responsibilities & Achievements
- The role is extremely varied and involves responding to incoming phone calls from direct clients, broker-linked clients and Independent Financial Advisers - IFA (Brokers) in UK regarding mutual funds stocks & shares investments with Fidelity.
- Handling inbound calls and the queries were varied ranging from basic account valuation to taking live deal calls and to a variety of different types of enquiries which include : information on a customer account, the details about a particular Fidelity product, the resolution and prevention of a problem, in addition to web navigation and online queries.
- Within six months I was promoted as an ISA Dealer and started taking all sort of live deal calls which includes buy deal, switch deal and sell deal.
- Making the client understand about the charges associated with the deals, settlement period, cut off time of the deal, to send the literature, statements and valuations of client’s account, key feature document of a product and other documents as per client’s request.
- Raising requests from general amendment to any specific amendment regarding client’s account as per client’s request.
- Responding to client’s transactional query, dividend query, valuation amount. Client calls to know the buy procedure, sell procedure, switch procedure of any product and we need to inform them about the requirements and required paperwork.
- Resolving queries regarding sale proceeds chaser, transfer in or out chaser statements and valuations chaser.
- Dealing with queries like If the client is deceased then the executer calls to know the legal requirement to access the investment money.
- Answering the queries how to set up a letter of authority or setting up power of attorney on the account so that someone else can access the account on their behalf.
- Awarded for Highest Quality and Extra Initiatives while in the team
- Awarded for Best call award.
- Awarded for Highest Productivity with highest Quality in the Team
IBM DAKSH BUSINESS PROCESS SERVICES PVT LTD Mar 2008 – Sep 2009
Executive Operations
Key Responsibilities & Achievements
- This role involves responding to incoming phone calls from US clients regarding Citi Mortgage Inc. process.
- Handling different types of enquiries which include : information on a customer account, the resolution and prevention of a problem, web navigation and online queries.
- Assisting the client regarding their regular mortgage payment amount, about their late charges if there is any and if I can arrange for the late charge to be waived off.
- Client calls regarding their insurance claim check and connecting the call to the insurance claim centre.
- Client calls to know about the transactions like how much is the total interest paid in a particular tax year, how much is the principal amount left to pay off the mortgage, how much total principal amount clients have paid in a particular year.
- Third party and client calls to know regarding payoff amount and statement to send at the provided address or at the given fax number.
- Client calls to get their password reset so that they can access their account, general website navigation, how to subscribe for paperless statements and how to make the payment online.
- To take the client’s bank details over the phone and to process the mortgage payment over the phone.
- Client calls chasing billing statements. When they will receive it and if we can arrange for a duplicate to be sent out.
- Client enquires about taxes and insurance, if the regular mortgage payment amount is increased then what is the reason and if we can investigate about it.
- Client calls regarding refinancing the mortgage. Client calls about the interest rates. If their mortgage is a fixed rate mortgage or an adjustable rate mortgage (ARM). If the rate is ARM then if we can calculate the rate for next year.
- Client calls regarding Homeowners assistance, we can check the various options available for the client. If client is unable to pay the mortgage payment then we can give extension of payments and we can connect the call to collection department for further assistance.
- Getting consistent good scores in C-SAT Survey, email C-SAT Survey, received gift vouchers in R&R for getting highest productivity and quality.
- Got appreciation call from client for providing excellent customer service and generating highest Leads (Up-selling)
Education
- Amity University, Distance Education – MBA in Human Resources - Pursuing
- Delhi University (Jesus and Mary College) – Bachelor in Arts - 2007
- 10+2 from Central Board of Secondary Education - 2004
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More Information about this submission and submitter :-
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Submission ID : 4447823
Date & Time : 5th Aug 2011 7:19 AM (UTC)
IP Address : 14.98.41.216
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