Non voice BPO : Resume CV

[rk_banoth]

CURRICULUM VITAE :
Rama Krishna Banoth
email : rk.banoth AT gmail.com

OBJECTIVE :
Looking forward for an opportunity in a challenging environment, where I can utilize my experience and skills in contributing effectively to the success of the organization and also for the improvement of my personal skills.

PROFESSIONAL EXPERIENCE :
Worked as Customer service Executive at HSBC-Global Service Centre, Hyderabad from August 2008 to February 2010.
HSBC-GSC, a vital part of HSBC's group's Global strategy is a full banking and financial services outsourcing service provider.

WORK EXPERIENCE :
- Process deals with inbound Fax Instructions sent by Bank Customers, Processing of those instructions as per procedures set by business area.
- Dealing with Outward Remittances, Standing Instructions and Charge Claims with special emphasis on Service Level Agreements.
- Has been given the responsibility of reporting the Cash Flow and FEX to the Treasury, which has given me good knowledge of Currency Conversation and rates involved.
- As part of the process have very good exposure on various screens of HUB (HSBC Universal Banking Account) & HFE (HUB Front End).
- Handle priority payments by coordinating /Teleconversation with the Business Area.
- Responsible for processing High value and Premier client payments and to make sure payments transmitted well before time.
- Handling Exception team and providing high quality service to achieve maximum Customer Satisfaction.

ACCOLADES :
- Received the Service Excellence Award for January 2010.
- Member of the Team that was awarded Team of the Quarter for the Fourth Quarter of year 2009.
- Received Rookie award for August 2009.
- Received Quality Award for the month of December 2008.
- Helped the Team by avoiding Potential & Operational Loss.
- Received compliments from maintaining excellent quality consistently on Outward Remittance inputting.
- Received several appreciation mails for promptly working in exceptional handling queue.
- Received an excellent feedback from the Line Manager compliments for promptly actioning on the subject items and queries relating to the Process.
- Conducted training program for the new inductees.
- Prepared presentations and took training sessions in India.

Technical Skills :
Operating Environments : MS-DOS, Windows 9x, Windows XP, Windows 7, Mac.
Hardware : Windows and Mac installations, Troubleshooting

EDUCATIONAL QUALIFICATIONS :
- Bachelor of Technology in Electrical and Electronics from Kakatiya Institute of Technology and Science College of Engineering , Warangal , India with an aggregate of 62.15 percentage during the period June 1998 to June 2002.
- Senior Secondary Education ( 10+2) at Venkalapati Venkaiah Central Public School , Khammam, India with an aggregate of 58.60 percentage during the period June 1996 to June 1998.

PERSONAL DETAILS :
Date of Birth : 24-12-1981.
Gender : Male.
Marital Status : Single.
Nationality : Indian.
Languages Known : English, Hindi, Telugu.

[Guest]

CURRICULUM VITAE :
NOUSHAD.KA
E-mail :- abdulnoushad9 AT gmail.com

OBJECTIVE :
Seeking a position in a dynamic and professional company that requires a strong and solid Technical aptitude coupled with diligence and boundless energy my acquired technical knowledge and managerial skills are utilized towards enhanced job responsibilities and growth- .

PROFESSIONAL SKILL PROFILE :
- AutoCAD.
- ARC GIS
- Application Programs - MS-OFFICE.
- Operating Systems - Windows 2000.

ACADEMIC QUALIFICATIONS :
- Doing MBA
- BA ECONOMICS with 3rd class.
- MECHANICAL ENGINEERING diploma with 1st Class-
- +2 COMMERCE WITH 11nd Class.

EXPERIENCE SUMMARY :
Three years of experience in NeST INFORMATION TECHNOLOGY at Kalamassery

PROJECTS DONE :
Projects Names : MICLE BAKER ATTRIBUTION UPDATION PROJECT, MICLE BAKER TRACT PROJECT ( Online project involving the maintenance of digital parcel land base dataset based on latest scanned tract maps and satellite imagery using ARC GIS technology ) , DAC INTERNATIONAL MAPTECH (Creation of Aeronautical charts), NYCDEP (New York City department of environment Protection)
CLIENT : MICLE BAKER USA
Environment : Windows XP, ARC GIS, Adobe Illustrator
REDVISION ( Scope of this project to prepare different kind of reports like deed and mortgage report, ownership and encumbrance report, liens and judgment report, tax report from electronically attached images for a highly reputed client REDVISION a title search and real property data solution company)
CLIENT : RED VISION (A title search and real property data solutions company in USA)
Environment : Windows XP, MS WORD, INTERNET EXPLORER

PERSONAL PROFILE :
- Date of Birth : 09-04-1983
- Sex : Male
- Marital Status : Single
- Languages Known : English, Hindi, Malayalam.
- Nationality : Indian

INDIVIDUAL STRENGTH :
- Excellent technology solutions provisioning.
- Track record of being a Fast Learner & Hard working.
- Excellent communication and interpersonal skills.
- Team player, Confident and a go-getter.

DECLARATION :
I hereby declare that all the information provided by me in this application is factual and correct to best of my knowledge.

NOUSHAD.K.A

[Unregistered]

I want resume format for MRP 1yr experience

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How to include work experience for bpo non voice working on HGS project as claim processing executive?