Hotel HouseKeeping Executive : Resume CV

[nithesh]

NITHESH K KARTHA
My email id is : nithesh_kk AT rediffmail.com

Career Objective :
Secure responsible and challenging positions that use my diverse experience, skills, management ability and be reflex in a positive contribution to my prospective employer obtaining their goal and objective.

Educational qualification :
Year Degree/Diploma/Certificate Institute /School :
2004-2008 Four Year Bachelor’s Degree in Hotel Management & Catering Technology. Oriental School of Hotel Management, Wayanad, Kerala.
2004-2008 International Diploma in Hospitality Management from EI of AH&LA, USA. Oriental School of Hotel Management, Wayanad, Kerala.
2002-2004 H.S.E Mar Coorilose Memorial Higher Secondary School, Pattimattom
2002 S.S.L.C. Rajarshi Memorial Higher Secondary School, Vadavucode.

Area of Interest :
House Keeping

Work Experience :
Presently working with TAJ GROUP OF HOTELS in VIVANTA by TAJ, Goa as Asst.Manager in House Keeping Dept.
*Got selected for Hotel Operational Management Training Programme in
Taj Group from July 15th 2008 – July 31st 2009.
*Presently working as Asst.manager in Housekeeping dept.

Industrial Training :
2 month training at “The Park” Chennai.
3 month training at “Ashtamudi Resort” Kollam.

Achievements :
1.Team member world record attempt “1001 Uthappam with 1001 toppings in 45 minutes.
2.First prize winner in ‘Broacher making competition, in College competition held in Pazhassiraja collage, Pulpally, Wayanad, Kerala.

Voluntary work :
Experience :
Worked in Food and Beverage production Department for Gastronomy Fest.
Worked in Food and Beverage production for the food festivals held in college.

Languages known :
Read Write Speak
English Very Good Very Good Very Good
Hindi Very Good Good Very Good
Malayalam Very Good Very Good Very Good
Tamil Fair Fair Good

Hobbies & Interests :
Drawing & Painting and Traveling to remote places in Kerala .

Personal Details :
Date of Birth : 30th July, 1985
Marital Status : Single
Nationality : Indian

Declaration :
I confirm that the information provided by me is true to the best of my knowledge and belief. I am seeking challenging position in Hotel, Hospitality, Airlines and any other service sector

Place : Cochin
Date : 11/06/2010

NITHESH K KARTHA

[Guest]

CURRICULUM VITAE :
SOMYA BHATNAGAR
E-mail : -somyabhatnagar88 AT gmail.com

Objective :
Seeking the Position of Housekeeping Floor Supervisor

SUMMARY :
Highly knowledgeable and skillful Hotel Housekeeping Manager with great experience in taking overall responsibility for managing the housekeeping and laundry operations of hotels to ensure product quality standards are met and that optimum service is provided to guests.

Summary of Qualifications :
- More than 3 years experience.
- Thorough knowledge of methods of cleaning rooms and laundering.
- Great knowledge of the proper use and storage of cleaning chemicals.
- Considerable knowledge of equipment such as vacuums, commercial washers and dryers.
- In-depth ability to select, train, evaluate, motivate and discipline as needed.
- Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members.
- Strong working knowledge of all Housekeeping administrative functions to include scheduling, status, payroll and other clerical areas.
- Great working knowledge of material control to include purchasing requisitioning of departmental supplies.
- Considerable computer software knowledge to include Word and Excel.
- Remarkable ability to lead, guide, direct, develop and motivate people at all levels.
- Strong written and verbal communications skills.
- Excellent interpersonal, customer service, team building and problem solving skills.
- In-depth ability to speak, write, read and understand English.
- Uncommon ability to calmly handle difficult situations.

Professional Experience :
P& O CRUISES, FLEET MARITIME SERVICES, CARNIVAL UK
14th Feb,2011 - Till Date
Deck Supervisor :
- Responsible for 328 rooms ,12 suites and 1 pent house/presidential suite , managed 19 cabin stewards ,4 asst cabin stewards and 2 butlers on the passenger decks to ensure that high cleaning standards are maintained and that all passenger queries and complaints are handled in a professional and efficient manner. Responsible for linen changes, hygiene rounds , spring cleaning rounds etc
- Performed daily musters of the respective deck and ensured that all the important information are passed on to cabin stewards.
- Checked for the special request and concierge of the passengers throughout the cruise.
- Checked for the lost and found items of the previous occupants to be handed over in the back office. They are further responsible for the incoming and outgoing baggage of the passengers and its delivery up to the cabin
- Responsible for the Accommodation lockers n pantries.
- Handled all passenger queries and complaints in an efficient and professional manner which were then resolved.
- Responsible for the grooming of the staff.
- Checked for the cabin supplies and cleaning chemicals on the decks and ensured that sufficient stock is maintained at all times. Indents were made on time and there was no over or under utilization of the stock.
- Training was conducted for the cabin stewards which includes
- Embarkation set up
- Presentation of cabin during turndown service
- Chemical handling
- Deep cleaning routine
- Spotting of cabin carpet
- D & V outbreak procedures
- Handling physically challenged passenger
- Pest control
- Responsible for all the equipment should be in working order and all defects to be reported through defect reporting system and was also responsible for pest management.
- Responsible for giving the safety induction to all the way port joiners. They are further responsible for the food & beverage gift orders correctly presented in passenger cabins.
- Inspected all cabin furnishing and ensured that all shortcomings are reported and rectified.
- Ensured the sanitization of the previously affected cabins by D & V. All soft furnishings were sent to the laundry in the soluble bags for the specialist cleaning treatment.
- Ensured that all the cabins affected by the cigarette smoke are shampooed and serviced accordingly.

JAYPEE PALACE, AGRA (INDIA) 1st JULY,2009 – 10th DEC,2010
Housekeeping Supervisor :
- Performed daily opening and closing of Housekeeping.
- Checked rooms inventory, assigned rooms to housekeeping staff.
- Inspected rooms and public areas thorough throughout entire hotel.
- Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system.
- Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy.
- Ensured highest productivity and efficiency in Housekeeping operations.
- Managed Lost & Found program and Key Control Program.
- Ensured stock rooms and carts were maintained with sufficient supplies.
- Assisted Housekeeping Manager with guest supply ordering, inventory, and monthly linen inventory.
- Provided excellent customer service (internal and external), and maintained good knowledge of hotel services, operations, local area & attractions, etc.
- Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents (including injuries, accidents, emergency response, proper handling of situations involving bodily fluids, etc.).
- Coached, counseled, motivated and maintained high employee morale, positive relations with the Housekeeping staff.
- Promoted team member empowerment and loyalty.
- Provided training to new employees, and monthly safety training, effectively preventing injuries.
- Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel.
- Communicated effectively with all hotel departments for all guest and operational needs.
- Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and regular company inspections.

INDUSTRIAL TRAINING :
- 20 weeks of Industrial Exposure Training at "HOTEL HYATT REGENCY" New Delhi.

Education :
Pursuing MBA in Human resources from Symbiosis centre of distance learning.
Completed 3 year B.Sc. degree from IHM GWALIOR in Hotel Management affiliated to Ministry of Tourism and controlled by National Council of Hotel Management & Catering Technology, Pusa, New Delhi.

HOBBIES :
ACTIVE : Swimming, Driving & Dancing.
PASSIVE : Reading Books Related to Palmistry & Painting .

PROFICIENCY IN SOFTWARE :
Opera 4.0,Opera 5.0, IDS, Prolific, Fidelio EMS.