www.hcltech.com Delivery Manager / Relationship Manager : Bangalore

[Admin]

hcltech.com

Delivery Manager / Relationship Manager
To focus on delivering results and targets and maintaining primary relationships with customers

Experience : 10-15 years (relevant) or as desired
Reporting relationship : This position reports to Delivery Organization Head (DO Head)
Location : Bangalore

The key Responsibilities include :

* Effectively handle customer queries and escalations and try to solve them as per the stated business rules and SLA
* Periodic review of the process for SLA Deliverables
* Periodic review of the process for new initiatives and process improvements
* Review progress of projects and escalate all issues the DU heads or Process Managers
* Interfacing with customers on a periodic basis and aim at customer satisfaction
* Conduct requirement studies and understand the requirements of the customers while managing and executing the process
* Participate in Pre-sales and post-sales activities

** Any other responsibility added to the above as and when required.
E-mail your resume with the relevant Skill / Position in the subject to refer@hcl.in

HCL Technologies
HCL Technologies is one of India's leading global IT services, providing software - led IT solutions, remote infrastructure management services and BPO.

http://www.hcltech.com/careers/openings/technical/

[Guest-IJT]

Name : Magesh
Email : Magesh.s89 AT gmail.com
Designation / Skillset : Human Resource
Mba

Resume :

CAREER OBJECTIVE :
Seeking an executive position in your organization which would utilize my interpersonal skills by applying my academic strengths in Human resource development.
EDUCATIONAL QUALIFICATION :
Year of
Passing COURSE University / Board
Of Examination Institution Percentage
2011 M.B.A(Human Resource with Marketing) Anna University, Chennai Sri Ram Engineering College 76%
2009 B.C.A Madras
university R.K.M. Vivekananda College 79%
2006 Higher Secondary (12th) State Board K.C.Sankaralinga Nadar higher secondary school 87%
2004 High School (10th) State Board K.C.Sankaralinga Nadar higher secondary school 89%
SKILL :
- Efficient in MS word and PowerPoint.
- Good communication as well as presentation skill.
PROJECT :
Summer Project in ASHOK LEYLAND - Chennai

Title A study on Employee Engagement
Objective
To Find the Study on Employee Engagement in Ashok Leyland
Statistical
tools used Chi-Square test, T-test and one sample run test
Team size
Individual

INDUSTRIAL VISITS :
1. A visit to Ashok Leyland at Ennore on “5s Principles”.
2. A visit to K-lite Industries at Ambattur on “Assemble process line”,
3. A visit to Integral Coach Factory (ICF) at Perambur on “Manufacturing and assembly”.
ACHIEVEMENTS - EXTRA-CURRICULAR :
Sports :
- Won prizes in KHO-KHO in all levels. ( District and Division )
- Achieve school member in School NCC.
- Achieve school member in School NSS.
- Played and secures THIRD Place in 1500 meters In College Sports Meet 2008,2009.
-
Awards and Achievements :
- Participated Business Quiz in S.A. Engineering College
- Participated Business Plan in VEL Tech Engineering College
Hobbies :
- Playing chess and cricket
- Listening songs
AREA OF INTEREST :
- Recruitment and Employee Relations of Human resource

Place : Chennai
Date : 18:02:2011
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4349497
Date & Time : 9th Jul 2011 4:41 AM (UTC)
IP Address : 122.174.124.95
Browser Info : Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0
Predicted Country : India