Anjaneyulu Meesa
E-mail : anjaneyulu.meesa001 AT gmail.com

Objective :
Seeking a responsible post with an opportunity for professional challenge and growth to support and enhance co-operative objectives of the company.

Professional Summary :
- Around 5+ years of experience in BPO.
- Have primarily worked in Banking, Healthcare, Tech. Support and Emergency services as a Team Lead handling floor and managing operations and escalations.
- Completed online Harvard Business School Certification Course in Deloitte in Year 2007
- Has been awarded as Helping Hand award by Deloitte for handling additional responsibilities in the workspace in year 2007
- Has been awarded the Top Performer award by Deloitte for the month of June 2007 and December 2007
- Received merit scholarship and awards for co-curricular activities during my academics.

Experience :
Organization Designation Duration :
GVK Emergency Management and Research Institute Team Lead - ERC (Emergency Response Center). August 2008 to February 2010
IBM Pvt. Ltd. Senior Tech. Support Associate – IGA (International Global Account) November 2007 to July 2008
Deloitte Consulting Pvt. Ltd Associate - EBOS (Extended Business Outsourcing Services) January 2006 to November 2007
ICICI Bank Pvt. Ltd Credit Officer - Personal Loans – Loan On Phone January 2005 to January 2006

Technology :
Operating Systems- Windows XP/98/2000
Email Clients Lotus Notes, Sametime
Languages- C, C++
Database- MDBMS, SQL/PLSQL
Web Technology- HTML, Java Script, XML
Microsoft Microsoft Office 2000, 2003, 2007
Networking- AT&T Network Client

Qualification :
Degree Year of passing Institute Percentage :
BSc 2004 Bhavan’s Vivekananda Degree College, Hyderabad 62
Intermediate 2001 Bhavan’s Sri Aurobindo Junior College, Hyderabad 61
SSC 1999 Loyola High School, Secunderabad 72

Career Profile :
1. Organization : GVK Emergency Management and Research Institute
Period :August 07th, 2008 to February 10th, 2010
Role : Team Lead - ERC (Emergency Response Center).
Responsibilities : Managing a team of 20 associates
- Resolving escalations pertaining to Emergencies and resolving them on a situational basis
- Managing productivity reports for the entire work group of 5 team leaders.
- Represent the team in the MRM (monthly review meeting) on a weekly and monthly basis to analyze the performance in terms of both Quality and Productivity
- Representation on the Con-Call with the national team to discuss the productivity on a fortnightly basis.
- Managing MIS for Business Reporting using Ms Office
- Generating MIS Reports on a daily, weekly and monthly basis & productivity of the entire floor thereby Monitoring Quality
- Continuous improvements and monitoring SLA accuracy of 99% and productivity of the floor along with the team
- Monitoring the performance for the team members
- Conducting one to ones with the team members to improve the productivity, Quality and morale
- Assigning day to day targets to the team members based on their respective skill set
- Discussing new scenarios and solutions with the higher ups and delegate the same to the team in the huddles on a regular basis
- Ensuring 100% compliance
Highlights - Maintained zero UAC (Un-attended Calls)
- Good Team management.
- Trained new associate about the process and management SLA.
- Stood in first place in Internal score card consistently throughout the last quarter.

2. Organization : IBM Pvt. Ltd.
Period :November 14th, 2007 to July 03rd, 2008
Role : Senior Tech. Support Associate – IGA (International Global Account)
Responsibilities : Job consists of receiving calls from US and Canada users of IBM applications and troubleshooting the problem and resolving them.
- Troubleshooting the errors occurred in an email client called Lotus Notes and sametime, products of IBM.
- Creating Id file and resetting passwords.
- Resolving the issues pertaining to connectivity of produt AT&T network client placed online by the users of the IBM, by sending them appropriate troubleshooting steps in an email.
- Generating MIS on a daily basis and achieving targets as per floor requirement.
Highlights - Maintained 100% quality in process.

3. Organization : Deloitte Consulting Pvt. Ltd.
Period : January 16th, 2006 to November 05th, 2007
Role : Associate - EBOS (Extended Business Outsourcing Services)
Responsibilities :
- Generating calls to US Health insurance companies and following up the claims on behalf of patients
- Working on AR reports related to various payer groups
- Responsible for client reporting with 100% accuracy.
- Ensure timely submission of productivity, quality & downtime reports.
- Do reconciliation of all the reports on a weekly basis. (Reports include the daily AR received from client, downtime, productivity & quality reports).
- Escalate discrepancy in data & other data related issues accordingly to bring to Logical closure.
- Ensure proper validation of data received from CMS IT team before it gets uploaded into the CMS (Claims management System) data base.
- Approval of data loads received from client on a daily basis.
Highlights - Managed team by dividing the claims to the team on regular basis and use to manage team in absence of Team Lead.

4. Organization : ICICI Bank Pvt. Ltd.
Period :January 2005 to January 13th, 2006
Role :Credit Officer - Personal Loans – Loan On Phone
Responsibilities :
- Responsible for a specialized cross selling product called Loan on Phone.
- Assessment of credit performance of customers, capture mitigates and deviations for a given customer as per existing policy and credit norms.
- Preparation of MIS with respect to daily cases disbursed, approved and total team logins.
Highlights - Preparation of training activities to phone banking officers.

Trainings Attended :
Program or Course Coverage Dates
ISTRIVE – Green Belt - Six Sigma Certification Program June 2009

Personal Details :
Date of Birth -19-06-1982
Nationality- Indian
Languages known- English, Hindi, Telugu