www.infronic.in Solutions Pvt Ltd Velachery Chennai : TSO Technical BPO Voice Process

[Admin]

Infronic Solutions Pvt Ltd Velachery Chennai : TSO Technical BPO Voice Process
Company Name: Infronic Solutions
Company Location: Velachery
Designation of the vacancy: TSO Technical BPO Voice Process
Company E-mail for contact: priya@infronic.in
Company Website: www.infronic.in

About us :
Infronic Solutions Private Limited is a rapidly growing Information Technology Services & Solutions firm in India. Infronic Solutions implements business and technology strategies and provides IT solutions for global corporations to stay ahead in today’s dynamic environment.

With our clients, we create lasting relationships by providing services that consistently deliver value. This value is created by using a multi-faceted approach-apply business domain expertise in specific industry segments, utilize a highly-skilled technology workforce, leverage a proven global delivery model, implement CMM-level quality processes & methodologies and be extremely cost-effective.

Infronic Solutions is headquartered in Chennai, Tamilnadu. In addition to Chennai, Infronic Solutions has Branch offices in Trivandrum, Kerala and Hyderabad, Andhra Pradesh. Unlike most of the players in the IT service industry, Infronic Solutions' model is not to drive business purely offshore. Instead, based on specific client needs, project demands and cost-benefit analysis, Infronic Solutions offers the flexibility to carry out projects on-site.

Details of the job:
WALK IN FOR AN INTERNATIONAL BPO - VOICE PROCESS (TECHNICAL)
* Good Communication
* 0 - 3 yrs (2010 passouts also)
* willing to work in rotational Night shifts
* Salary best in industry
* Transportation will be take care of
Interested candidates send your updated CV to priya@infronic.in OR contact Priya - 9080193950

Contact us :
Head Office
M.K Enclave,
New No.49/3B, Ram Nagar,
North Extn, 6th Main Road,
Velachery, Chennai - 600 042
Tamil Nadu. India
Contact: info@infronic.in
+91-044-22591080
+91-044-22591848

Branch
18\1860 Garden Valley
Grace Cottage
Jai Nagar, Thirumala PO
Trivandrum - 695006
Contact: D.Suresh
+91-9895025350

Plot No.103, Ist floor
Vijaya Mani Sai Arcade
8-1-369 Sivaji Nagar
Secunderabad - 500 003

[Guest]

CURRICULUM VITAE
Kavin Mahendra Merchant
Email address :-kavin.merchant AT hotmail.com
==============================================================
ACADEMIC PROFILE : (Undergraduate)
1. Bachelor of Arts (Economics) from Pune University in 2008
2. HSC with 54.33% in the year 2001.
3. S.S.C with 59.20% in the year 1999.
===============================================================
WORK EXPERIENCE
1)
Date : December 2009– Till Date
Role : Sr. Technical Support Expert (Helpdesk )
Process : Sabre- Holdings
Company : MphasiS an HP Company
Industry : ITO
Responsibilities :

- Handling password queue for 130 applications including the Global Domain.
- Have expertise in resetting password for Unix Box, Ipass, IDM and E-MergoDomain.
- Expertise in handling Hardware and software related issues.
- Application support.
- Resolving issue via online chat support.
- Expertise in handling VPN issues.
- Expertise in handling OCS issues.
- Troubleshooting wireless issue.
- Handling Soft Imac Request for software push for the clients via the SMS client.
2)
Date : December 2007– September 2009
Role : Associate
Process : Tiscali Broadband Opreations
Company : IBM Daksh
Industry : BPO
Responsibilities :
- Trained new agents on the process and equip them to perform effectively on
the job. Also train the agents on new features and changes in the program
supported.
- Cultivated environment of trust, teamwork, self-confidence and ownership.
- Developed training programs by analyzing problems, developing new
approaches and conducting training on a team level basis.
- Ensured that all resources are utilized to fullest potential in order to provide
exceptional customer service. Ensuring the highest level of customer satisfaction
is consistently attained.
3)
Date : March 2006 – November 2007
Role : Senior Associate
Process : AT&T - Operations
Company : Wipro BPO Solutions Private Limited
Industry : ITES
Responsibilities :
- Supervised a team of 22 associates and responsible for their performance and productivity.
- Provided Feedback to the associates on the respective monitoring (SBS, Plug-ins and Remote Sessions) done for each one of them.
- Analyzed the productivity and quality of the representative and provide feedback for the improvement.
- Trained new agents on the process and equip them to perform effectively on
the job. Also train the agents on new features and changes in the program supported.
- Cultivated environment of trust, teamwork, self-confidence and ownership.
- Developed training programs by analyzing problems, developing new approaches and conducting training on a team level basis.
- Ensured that all resources are utilized to fullest potential in order to provide
exceptional customer service. Ensuring the highest level of customer
satisfaction is consistently attained.
PROFESSIONAL EXPERTISE :
1) Experienced in handling a team to derive the CPM’s assigned by the client
2) Good at identifying training needs and training associates with the new
Updates
3) Good technical knowledge for troubleshooting ISP related queries
4) As an agent has done my best to achieve the CPM’s and has given 100%
Quality (last 90 days) and quality of 94.96% (YTD)
5) Has been a mentor for the new agents graduating on the floor and assigned to
the team.
6)S olid analytical and problem solving skills in investigating and resolving
complex problems
7) Very good Team Player with ability to handle multiple demands
TECHNICAL SKILLS :
Browsers :-Netscape Navigator 7, Internet Explorer (IE) 7, 6.0/SP2 and AOL 3.0 & 4.0, Safari, IE for MAC, Mozilla Firefox
Operating Systems :-Windows XP, Windows2000, Windows95/98, MAC OS X
Network : Basic Knowledge of HTTP, FTP, TCP/IP and TELNET
Others: MS Office

EXTRA CURRICULAR ACTIVITIES:
1) Volley Ball - Winners in Under 17 District Level Tournament organized by Sports Association of Pune
2) Shot Put – First Runner Up in Under 19 State Level Tournament

[Guest]

K.ARUN KUMAR
E mail : vijayanand07 AT yahoo.com
________________________________________
RETAIL SALES & OPERATIONS PROFESSIONAL
Seeking Managerial level assignments across Retail Industry
PROFILE
- Solutions oriented approach with excellent relationship skills, successfully and consistently delivering the responsibilities of revenue generation, profitability, market share and customer satisfaction.
- Proficient problem solver and keen strategist with comprehensive skills set to develop business plans and drive implementation in real time sales environments
- Self-starter with proven expertise to set up sales operations, establish company brand coupled with excellent track record of driving business operations to profitability in start up, turn around, and high growth situations.
- Exceptional liaising skills in Customer relationship management and Liasioning.
Sales Targets - Customer Management - Strategic & Market Planning - Team Management - Relationship Management - Efficiency Improvements - Logistics Management
________________________________________
PROFESSIONAL EXPERIENCE
WELSPUN RETAIL LIMITED, Chennai since December 2011
WORK HISTORY (2 Yrs)
CUSTOMER CARE ASSOCIATE
PROFFESSIONAL MANAGEMENT CONSULTANCY PVT LTD since May 2009
WORK HISTORY (2 Yrs)
RECORD MANAGEMENT CENTER (ICICI)
CHEQUE CLEARANCE
QUALIFICATION
S.NO COURSE YEAR PASSED STUDIED CENTRE PERCENTAGE
1 SSLC 2002-2003 PRIVATE CHENNAI-91 60%
2 +2 2003-2005 Govt.Model.Hr.Sec.School
Saidapet Chennai-15 65%
COMPUTER PROFICIENCY
Skill Type Skill Name
BASICS