Resume CV : Project manager

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Mr Singh
e-mail : manvinder1975 AT sify.com

Conspectus :
- An astute professional with more than 8 years of experience in the domain of Government Process Re-engineering, Project Management, E-Governance, Team Management, System Administration with reputed organizations.
- Currently serving as Manager Projects - e Governance, Software Company.
- Adroit in maintaining a wide variety of assignments and positions, with a history of job progression; adept at change management, trouble shooting and problem solving.
- Team Management : Proficient in leading dedicated teams for running successful process operations and experience of developing procedures and service standards for business excellence.
- An effective leader with outstanding interpersonal communication skill with exceptional presentation capability.

The Proficiency Forte :
E Governance Project Management Financial Inclusion
Man Management Commercial Operation Logistics
Business Development Team Management Banking Operation
MIS Inventory Management Marketing Operation

Career Contour :
Organization : Software Company- Gurgaon, India June 2005 to Present
Software Company( Name Change ) is a global professional services company that provides high value and reduced total cost of ownership to its clients by leveraging global optimal delivery and technology. Software Company has global delivery center in Gurgaon. Its headquarters is in Pittsburgh USA and is having offices worldwide like in UK, USA and India.
Working as Manager Projects – eGovernance : Heading Rashtriya Swasthya Bima Yojana -RSBY project of Govt of India.

Projects :
Rashtriya Swasthya Bima Yojana -RSBY, Ministry of Labour and Employment, Government of India
Synopsis :
RSBY has been launched by Ministry of Labour and Employment, Government of India to provide health insurance coverage for Below Poverty Line (BPL) families. The objective of RSBY is to provide protection to BPL households from financial liabilities arising out of health shocks that involve hospitalization. Beneficiaries under RSBY are entitled to hospitalization coverage up to Rs. 30,000/- for most of the diseases that require hospitalization
With a view to providing health insurance cover to Below Poverty Line (BPL) workers in the unorganised sector and their families, the Central Government has announced the “Rashtriya Swasthya Bima Yojana”. Government provides data and software for enrollment and card distribution of the beneficiaries. Our teams step into the allotted districts, conduct enrollment camps as per a road plan, collect data, personalize and issue cards to the designated beneficiaries of the BPL families. A fees of
Rs.30/-is collected from beneficiary and kept by vendor.
Upon distribution of the cards, we have to supply the database, certification of distribution to the TPA. We are expected to setup a district kiosk, hospital transaction system and maintain it for one year after completion of the card distribution. The cards used were 32K SCOSTA cards and the field equipment included laptops, biometric scanners, card readers, web cameras and smart card printers.

I have handled in parallel 7 districts across 3 states for implementation of the RSBY project. My responsibilities included monitoring and organizing district kick off meets, camp planning, data validation and cleanup, camp operations, enrollment enhancement planning, liaison with TPA company and field managers, receipt and compilation of enrollment data, setting up of kiosk and valid database, daily status reports, trouble-shooting of rejected cards, invoicing and recoveries.
Key Deliverable :
- Planning and organizing the project activities including determining resource requirements (what and when)
- Identifies resources needed and assigns individual responsibilities
- Manages day-to-day operational aspects of a project and scope
- Reviews deliverables prepared by team before passing to client
- Project status reporting and forecasting
- Assuring compliance with the organization's project management guidelines
- Resolution of conflicts within the project or between cross-functional teams
- Ensures project documents are complete, current, and stored appropriately
- Coordination with the technical manager and team members
- Leading total team of 90+

Common Service Center (CSC) : Part of National e-Governance Plan, Government of India. Project is for making available various government and private services to rural citizens’ of India.
Synopsis :
The Government of India has approved a Common Services Centres (CSCs) Scheme for providing support for establishing 100,000 Common Services Centers in 600,000 villages of India. The Scheme, as approved by the Government of India, envisions CSCs as the front-end delivery points for Government, private and social sector services to rural citizens of India, in an integrated manner. The objective is to develop a platform that can enable Government, private and social sector organizations to align their social and commercial goals for the benefit of the rural population in the remotest corners of the country through a combination of IT-based as well as non-IT-based services.
The CSCs would provide high quality and cost-effective voice and data content and services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other private services. A strong point of the CSCs is that it will offer web-enabled e-governance services in rural areas, including various application forms, certificates, and utility payments such as electricity, telephone and water bills.

There is bouquet of citizen centric services being offered to citizens, divided into G2C (government to citizen) and B2C (business to citizen) services. The services includes various financial Inclusion programmes, Livelihood generation, selling of micro insurance, capacity building, providing basic to IT education to masses, and it is also helping in bridging the digital divide.
Key Deliverable :
- Strategic Planning : Preparation of e-Governance Roadmaps and Heading Common Service Centre (CSC) Project in 2 States (3000+ Common Service Centres).
- Leading total team of 60+
- Assuring compliance with the organization's project management guidelines
- Collection of input from project stakeholders to define the project requirements
- Validation of the intended benefits
- Planning and organizing the project activities including determining resource requirements (what and when)
- Coordination with the technical manager and team members
- Communication with other business centre managers and "stakeholders" of the project
- Scope control and change management and assurance of quality of the project management process
- Project status reporting and forecasting
- Resolution of conflicts within the project or between cross-functional teams
- Ensuring that the project's product does in fact deliver the benefits called for

Project Modal : Public Private Partnership (PPP)
Area of Operation : 2 States across India
Project Size : 3000+ Common Service Centres country wide
Project Revenue : USD 5.5 million as minimum revenue support from Government & USD 9 million
from Service distributions
Project Life :5 years (as per Project offering)

Previous Employer :
Organization : SQL Star International Ltd- New Delhi, India
Duration : November 2000 to May 2005.
Position : Assistant Manager- Projects.
Responsibilities :-
e-Agriculture : Automation of the Auction process and Digitization of the entire Trading process of Agriculture produce
Synopsis :
The Project scope is to automate and computerize the operations of the Mandi Board on SMART CARD consisting of 1 Head office (HO), 7 Regional offices (RO), 233 Mandis (The agriculture products wholesale market where the farmers bring their produces for sale and traders buy them based on auctions held by Mandi Board employees) and their associated Sub-market yards and 56 Nakas (check posts) across the state of Madhya Pradesh. The objective is not only to improve the effectiveness of Mandi trading and reduction of response time, but also to benefit the farmers, traders and the Government in collection, processing, analyzing and dissemination of information, policy making and revenue collection. This involves identification of the Information Technology needs of different sections of the Mandi like arrivals, auctions, accounting, issuing of licenses, permits, etc., reconciliation of auction, financial transactions, bank fee depositions, generation of daily and fortnightly reports, their analysis, MIS, farmers’ and traders’ profile, etc.

Project Modal : Public Private Partnership (PPP)
Area of Operation : State of Madhya Pradesh
Project Revenue : USD 17.5 million
Project Life : 7 years
Key Deliverable :
- Assuring compliance with the organization's project management guidelines
- Planning and organizing the project activities including determining resource requirements
- Coordination with the technical manager and team members
- Resolution of conflicts within the project or between cross-functional teams
- Ensuring that the project's product does in fact deliver the benefits called for Other Projects
University Management System (UMS) : JMI
- University Management System provides all the features to execute wide range of Academic, Student Management System, Staff Management System, Finance, College Information System, General Information System, Security, Assest Management, Administration and maintain all from a single database. The interface is simple to use and more friendly.

Integrated Software for Civil Land Planning :
Indian Railways (Electrical Division)
Database Management System – Airport Authority of India (AAI)

Professional Qualification :
- MBA from Bhartiya Vidyapeeth’s Institute of Management and Research, University of Pune (specialization in Marketing), India.

Academic Qualification :
- Bachelor’s degree in Political Science (Hons) in 1997 from Shri Guru Tegh Bhadur Khalsa College (North Campus), University of Delhi, India.
- All India Secondary School Examination in 1994 from S.S.Mota Singh Senior Secondary School, New Delhi.

Other Details :
Nationality : Indian
Language Known : English, Hindi, Punjabi

[Guest]

SHARAD BHATIA
E-Mail :sharad.bhatia09 AT gmail.com

Objective :
Seeking managerial assignments in Brand Management/ Business Development/ Channel Management with a growth oriented organization.

SYNOPSIS :
- A result oriented professional with more then 6 years of National exposure in financial management and Project Management.
- Expertise in handling a diverse range of operations entailing Financial Product operations, training and managing of sales force and dealer network.
- Proven track record of developing procedures and operational policies, planning & implementing.
- Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees.
- Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment.

AREAS OF EXPERTISE :
Operations :
- Developing and implementing procedures, control systems for maintaining high energy level and team spirit in the employees.
- Leading efforts for streamlining processes and generating cost savings in operations.
- Managing the employees with constant tie-ups with major corporate and implementing sales promotional strategies.
- Ensure profitability of operations and supervise all aspects of team management.
- Co-ordinate time to time with operating staff for perfect working order.
Client Relationship Management
- Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.
- Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly.

People Management/Training of franchisees, Agents, Dealers :
- Conducting training sessions to the employees/insurance advisor team/for smooth flow of operations.
- Handling operational functions like filling complete applications, dispatching and monitoring application.
- Imparting appropriate training on product knowledge.
- Imparting appropriate training on lead generation through the client references.
- Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels.
- Motivate them for making good relations from the customers as well as prospected clients.
- Imparting appropriate training sessions about identifying actual need of the customers and how to satisfy the customer.

WORK EXPERIENCE :
Since JAN 2011,Working with Financial Inclusion Network and Operations(FINO LTD) IT Company As a Cluster Head Banking, Operations.(Financial Inclusion)
Notable Accomplishments :
- Facilitated with new best comer award at zonal.
- Managing 6 districts of UP viz.Azamgarh, Ghazipur, Mau, Ballia, Jaunpur, Ballia, Bhadohi of Financial Inclusion.
- Involved into the project of Financial Inclusion with UBI and coordinating with UBI officials for the same.
- Responsible for generating revenue thus making cluster profitable.
- Also handled the governance projects like NREGA and MAHAMAYA GARIB ARTHIK MADAD YOJNA.
- Identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operational workloads and also providing support on technical issues to the field.
- Adopting business level strategies for corporate and Government sectors.
- Responsible for driving team for third party product sales.
- Developing plans for expansion of operation in the existing areas and looking after the potential areas to increase the organizational outreach.
- Organizing cross training program to end level operators/agents on production applications.
- Planning and executing recon retention policies.
- Driving disbursement strategies for attainment of periodical targets with a view to optimize profit.
- Set and maintain quality of standards.
- Ensure that the customers issued bio-metric smart cards are transacting regularly with FINO’s Agents.
- Monitoring project output Vs actual (Variance Analysis) through MIS and report to VSL HQ.
- Taking decisions on/approve trade off studies, technology changes, knowledge changes, knowledge transfer and training and development of resources.
- Contribution towards enhancing project management guidelines.
- Responsible for satisfactory audit for the north zone.
- Technical Support :
- Handling all technical issues on field.
- Responding to banks on all technical queries and updating on all technical trackers on weekly basis.
- Responsible for technical demos and conducting training and presentations.
- Managing all technical issues on transactions happening on field.
- Managing pot settlement issues for entire cluster.
- Updating the HQ with all technical trackers on daily basis.
- Resolving on technical queries on third party products on HDFC accidental insurance, mobile recharge, pot recharge and delight payment premium.
- Keeping eye on transactions which are happening on smart cards in field.

Since OCT 2007 to DEC 2010 Worked with Bajaj Capital Ltd. As a Branch Head, Operations at Kanpur
Notable Accomplishments :
- Handling of dealer network and conduct new training for the sales force and dealer network including providing test units to region managers and key dealers for use in demonstrations.
- Maintaining the operational efficiency of branches.
- Handling team of 40 people of FPE, SFPE and AFP.
- Initiated and supervised major reconstruction of office to facilitate hiring of additional advisors. Created appropriate work space for existing large teams and incoming new advisors.
- Achieving desired target of the branch and training for the products of Life Insurance, Mutual funds, General Insurance, Real estate.
- Responsible for branch expenses revenue ratio.
- To develop field work and revision of field activities through periodical meetings.
- Satisfaction of team, clients and distributors at all levels.

Worked with Reliance Money As a Centre Manager Oct 2004 to Oct 2006 at Kanpur
Notable Accomplishments :
- Handling team of 25 people involved into selling of life insurance, mutual funds.
- Overall monitoring of monthly target along with branch operations.
- Reviews activities reports to ensure that personnel have achieved sales quotas, processed claims promptly or credited collections to policy holders accounts.
- Confers with company officials to plan and develop methods and procedures to increase sales,lower costs and greater efficiency.
- Prepares and submit activity reports.

ACADEMIC CREDENTIALS :
MBA
B.BA
I.C.F.A.I National College(Marketing & Finance)
IBM,Kanpur University

Intermediate :
High School C.B.S.E Board, Kanpur
C.B.S.E Board, Kanpur

[Guest]

hi

needed the sample for c.v