Resume CV : Telecaller, Customer relation executive, document controller

[saritalaya]

Dear Sir,

I am seeking a jon in any Banking sector in Rajahmundry (A.P). If any job matches my profile please let me know.

Please find my resume for your perusal.

Sarita Sunnapu

PROFILE AT A GLANCE :
- Over 11.5 years of hands on experience as a Telemarketing Executive, Customer Care Executive and Document Controller.
- Documented record of accuracy and customer dealing
- Ability to work under tremendous pressure and challenging environments meeting tight deadlines.
- Capable of making independent decisions and handle crucial situations.

PROFESSIONAL SUMMARY :
Sunway Construction SDN BHD
A Group Company of Malaysian Infrastructure Conglomerate Sunway
Document Controller : (May 2008-Present)
Project : 4 Lanning of NH-25 of Uttar Pradesh Sector (UP04) part of EW –II
- Controlling all the documents. (in coming and out going )
- Scan and mail all the incoming and out going corresponding letters to higher authorities. Taking action according to their mail if it is related to my work or pass that message to relevant department.
- Responsible for drafting the letters to NHAI, Consultant, Subcontractors and suppliers (if the work matter related to me)
- Handling HR work like issuing job cards to the labors, O.T. Calculation, Leave updating etc.
- Managing all Insurance activities including Motor Vehicle Insurance, Workmen Compensation Insurance and Group Mediclaim Insurance.

RBM PATI Joint Venture :
A Joint Venture between two Multinational Construction Companies
(Dec 2005-April 2008)
Document Controller , Kolkata
Project : WB-1 NHAI Road Project (Dankuni-Kolaghat)
- Data Entry Work like Sand , Flyash, Moorum invoices chainnage wise records summary
- Checking Supplier’s Claims with site records with supporting of Purchase order/agreement copy.
- Preparing Debit Notes for Excess or unreasonable claim and get acceptance from the supplier’s
- Finally preparation of ROP(Recommendation of Payment) and get approval from Finance Manager
- Controlling all the documents. (in coming and out going )
- Attending the Phone Calls.

Windsor Honda (Kolkata) :
An authorized Dealership of Honda Siel Cars Ltd.
(July 2000-August 2003)
Customer Relation Executive :
- Making phone calls to the customers for servicing of the Vehicle
- After service making calls for post service follow-ups
- Giving feed back to the customers regarding the status of the vehicle.
- Preparing monthly Reports and send to HSCL (Noida)

Previous Work Experiences :
Customer Relation Executive with SM Financial Pvt. Ltd.. from January 2004 to November 2005.
Tele Marketing Executive with ICICI Bank from October 1999 to June 2000.
Office Assistant with Galaxy Constructions Co.Pvt.Ltd from August 1998 to September 1999

IT SKILLS :
- Computers knowledge with good command over Excel and Word
- Well acquainted with the use of Internet.
- Auto Cad

TRAINING PROGRAMS :
- Attended Customers Relation Executive Seminar at Honda Siel Cars Ltd. (Noida) in the year 2002.

ACADEMIC PARTICULARS :
- B A from Calcutta University (1998)

[Guest-IJT]

OBJECTIVE :
Secretary / Document Controller

EXPERIENCES :
Duration : 26th January 2009 to present
Company : Oman Shapoorji Construction Company LLC (OSCO)
Designation : Document Controller
Responsibilities :-
- Log-in the incoming & outgoing documents by uploading system,
- Drawings, As-Built drawing and MAS controlling,
- Secretarial works including self correspondence as and when required,
- Worked as short term Secretary to APD in Royal Court Affairs,
- Worked as short term Secretary to Consulting Engineering Services,
- Office automation

Duration :October 2008 to 25th January 2009
Company : Sama-ECH (a joint venture of Sama-Dubai and EC-Harris UK)
Designation : Assistant Support Manager/PA
Project : Salam Yiti - Spa & Resort
Responsibilities :-
Assist Project Manager
Office Document Control
Preparation of Minutes of Meeting

Duration : October 2004 to September 2008
Company : Qatari Arabian Construction Company Doha - Qatar
(A multimillion Contracting Company) Designation : Project Secretary
Projects involved :
- Porto Arabia - Pearl Qatar Parcel 04 & 05
- Al Udied American Airbase Project - Package 4 & Add.endum 1
Responsibilities :-
- Self Correspondence with Subcontractors and Suppliers
- Preparation of Minutes of Meeting and Internal Memos
- Meetings & Conference Arrangements
- Office Automation
- Transport Arrangements
- Office Documents Control

Duration : February 1998 to October 2004
Company : Al-Hamed Development & Construction. L.L.C, Abu Dhabi, UAE
Designation : Personal Assistant to Contracts Manager
Projects involved :
- Relocation of Harbor & Market in Abu Dhabi
- Military Academy & Students Accommodation - Sweihan
- Al Dhafra American Airbase
- Al Maria DHQ project - Moqatra
Responsibilities :-
Correspondence with Sub-Contractors, Suppliers and Office Memos
Procurement assisting
Preparations and follow up of material/drawing approvals
Preparation of Project cost
Supervise office automation
Office documents control
Assisting monthly progressive payment
Conference and meeting arrangements

Duration : June 1995 to August 1997
Company : Khalid Abdulla Khalid - Bahrain (A trading company for cleaning
Chemicals)
Designation : Document Controller
Responsibilities :-
- All document controlling related to the company
- Supervise office automation

Duration : July 1992 to June 1995
Company : HAWA MK, Jeddah, Saudi Arabia (A joint venture of MK Electrical Ltd., UK - Electrical manufacturing company)
Designation : Secretary
Responsibilities :-
Stock inventory preparation
Self Correspondence
Office Document Control

Duration : October 1987 to March 1992
Company : Electronic Applyance, Bhopal - India (An electrical and switch gear
supplier for Siemens Ltd., CCI Ltd., Kaycee Ind. Ltd., Bahrat Bijlee Ltd)
Designation : Executive Secretary

Duration : July 1983 to October 1987
Company : Sigma Industries, Bhopal — India (An engineering component
manufacturing company)
Designation : Office Manager

QUALIFICATION :
- Masters Degree in Math's ( Previous ) from Bhopal University
- Bachelor of Science (B. Sc) from Bhopal University, India.
- Pre-Degree from Kerala University, India.
- Diploma in Computer DBASE-III PLUS from La Salle University, USA

COMPUTER SKILLS :
- Microsoft Office