www.e4e.com Business Solutions Bangalore : BPO Customer Support Executive

[deepika]

e4e Business Solutions Ind Pvt Ltd
http://www.e4e.com
e4e.com

Keywords: customer support

Designation: Customer Support Executive
Experience: 0 - 2 Years
Location: Bengaluru/Bangalore
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 24 Oct 2008

Job Description
Handling customer queries.
Provide L1/ L2 support.
Maintain the SLA/ CSAT

Non Technical skills:
Communication and Call handling skills. (English speech and writing)
Client Management. (Should achieve set target on a given period of time with excellent CSAT)
Computer skills.
BPO experience.
Willing to work in night shift.

Desired Candidate Profile
Handling customer queries.
Provide L1/ L2 support.
Maintain the SLA/ CSAT

Non Technical skills:
Communication and Call handling skills. (English speech and writing)
Client Management. (Should achieve set target on a given period of time with excellent CSAT)
Computer skills.
BPO experience.
Willing to work in night shift.

Company Profile
e4e is a global "next-gen" business services company with focus on high-end technology, financial services and healthcare. Other highlights:
* Backed by strong institutional investors: Canaan Partners, Walden International, Global Internet Ventures
* Global delivery centers in U.S., Europe & India
* 60% year-on-year growth in revenues, over a 100 customers and 3500+ employees
* Rated by DQ-IDC as a ?Top Employer? for 2004 and 2005
* Ranked 14th in the Dataquest Top 20 - Services and Solutions Super guide 2006.
* Rated 94% in customer satisfaction by Gallup

Executive Name: Harsha

Address:
Vinciti Networks
109, 4th Cross 5th Block,
Koramangala Industrial Layout
Koramangala
Bangalore,Karnataka,INDIA 560098

Telephone: 080-66183343