HDFC Bank India Bangalore www.hdfcbank.com : Service Manager

[Admin]

Position :Service Manager - Corporate Payment Solution
Work Location :Bangalore
Date Posted :Monday, April 19, 2010

Responsibilities :
* To analyze the target segment for the CPS Products & basis the current processes of these corporates advise, propose various payment solutions and execute the implementations
* To achieve the Spends budgets using the 4-product offering under the CPS umbrella Viz Corporate, Purchase, Dealer/Distributor & Aviation Cards
* To ensure a balance between penetrations existing sourced corporates for enhanced spends while still maintaining focus on the new acquisitions/Relationship setups
* Ensuring the delinquencies remain under control and within specified parameters/levels. Regular follow-ups on every payment cycle and addressing general issues of the coy once it gets setup in the system.
* A stipulated number of daily visits on the focused and pre segmented entities using effort and result analysis approach.
* A high amount of traction and personal interaction, PR & rapport building and timely feedback & support to internal lending channels within the WBG and also the Branch banking.
* A analytical and solution centric approach to help do a detailed Need Assessment for each entity in isolation and sometimes working out a bouquet of solution using the other stand alone verticals within the bank spanning from Liability to lending to Merchant acquiring etc.

Requirements :
* Candidate must possess at least a Bachelor of Commerce, Bachelor of Science , Bachelor of Business Administration, Bachelor of Computer Application , Master of Commerce or Master in Business Admin/Post Graduate Diploma in Business Administration/Post Graduate Program in Management in any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably Managers specializing in Banking/Financial Services or equivalent. Job role in Others or equivalent.
* 1 Full-Time positions available.

http://www.hdfcbank.com/aboutus/careers/career.htm

The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.

[mehnaz]

i am mehnaz ...i have done mba with finance...and i have 1 year exp in admin...
i m intrested in this job...

plz give positive response...

i m waiting ....

thank you

[nijimol2010]

i am interested in this position. i work in corporate banking division in Standard Chartered Bank. You can contact me on 9686699020.

Thanks,
Niji

[Guest]

Hi, Am with HSBC Investdirect working as manager Customer interaction Gropu.
In this post i am incharge of Client service,Quality and training.
Presently am based out of Mumbai. In case of any such oppurtunitiy pls go get in touch with me. Appended below is my resume for your perusual.

My num--
e-mailid--rsantosh12@rediffmail.com

CURRICULUM – VITAE

Name Mrs Sheela Santosh

ACADEMIC QUALIFICATION

B. Com. 1991 Bangalore University First Div.
PG Diploma in 1992 Management Studies Distinction
Business Management Promotion Institute (MSPI),New Delhi
IRDA Certification 2007, New Delhi

WORK EXPERIENCE/ ACHIVEMENTS

• HSBC Invest Direct, Mumbai. (Manager-Franchisee/Channel partner servicing)

Have been instrumental in conceptualizing the Franchisee/Channel partner service platform for the company. Heading a team and was involved in setting up the Service and Process Excellence framework for the franchisee piece. During this tenure have a proven track record of successfully superseding predefined targets and accomplishing consistent growth. Was successful in coordinating with cross functional teams to drive Service/Process/System improvement at a National level as well as facilitating Process/System Issue resolution
This is a service rendered to all franchisees/Channel partners PAN India.

• HSBC Invest Direct, Mumbai. (Manager/Head- Quality and Training)

Based on the capability and standard set in the franchisee servicing piece, am vested with additional responsibility of heading the Quality and training unit for the entire service delivery. In this new role have a challenge of developing procedures, setting quality standards for Customer servicing, business excellence & running successful process operations.
This is a service rendered to all stake holders of service delivery PAN India.

• IL&FS Invest Smart, Mumbai. (Asst. manager-Branch helpdesk and Process Excellence)

Heading a team for the last 1 year to achieve customer satisfaction through Business Process Excellence by developing new strategies and introducing varied processes for the products catered by the company. Also, heading Branch Help Desk and Communication unit which is an advisory unit for PAN India branch customer grievances and usage of processes through a centralized CRM platform. As a team we received several awards and recognition for the quarter ended December 2008 for various achievements in the above spheres.

• Citi Financial, Delhi. (Officer-Complaints/Insurance)

Officer-in-Charge of the Complaint Section under Customer Service, backend operations in the Head office of Citi Financial Consumer Finance India Limited, New Delhi, I was responsible for leading a team to resolve customer queries and complaints within the specified turn around time. With an experience of 2 years with Citi Financial, I have been handling customer complaints for all products of Citi Financial, which includes Personal Loans, Home Loans, Consumer durable loans, Auto & Two wheeler loans and involved in resolving the queries and complaints of insurance products. My achievement during this affiliation with Citi Financial has been in setting up a separate Complaint Handling Unit (CHU). I am comfortable in handling and coordinating with various other departments and resolving complaints received from all channels Viz. letters, E-Mails, Branch queries, complaints through Call centre and also complaints received directly through RBI (Presidential complaints). Based on my capability I was vested with additional responsibility of providing services to the insurance product affiliated to Citi. In handling complaints pertaining to Insurance, I have been communicating and coordinating with Head Officials in all the related Insurance Company to resolve all customer complaints within the stipulated turn around time. Subsequent to taking over the Insurance service piece, I did successfully re-engineer the process to make it more responsive towards customer satisfaction. This has ensured smooth, efficient and time bound resolution to the customer. In this tenure with Citi have also won an award for the best individual performer and for the excellent client advocacy.

• M\s Tele Shopping Network (TSNM), Kochi. (Business Development Officer)

Two years experience as Business Development Officer (BDO) of M\s Tele Shopping Network (TSNM), Kochi. In this post I was responsible for the development of franchisees allover Kerala for marketing of their products. It was my achievement that from an initial franchisee of only two, I expanded the company network to 53 franchisees all over Kerala, within a period of 2 years. This work provided me an opportunity to deal with people from the Sales Tax department, Customs & Central Excise department, Franchisees and Common Man. Dealing with people from different occupations enhanced my self-confidence, ability to communicate and adapt to different working conditions easily.

• M/s Mysore Conductors Pvt Ltd. (Office Manager/ Accounts Assistant.)

One-year experience in a well-reputed firm in Bangalore called M/s Mysore Conductors Pvt Ltd. This firm manufactured Aluminum ingots with a per annum turn over of over Rs 1 crore. This affiliation enriched me with a good working experience in handling accounts of the company and personal data of the office staff. I was also handling the cash section of the company.

• Specialties

1. Core Competencies
a) Process Management
b) Project Management
c) Quality Management
d) Vendor Management


2. Skill Set
People Management, Interpersonal Skills, Out of box thinking, analytical skills, Process design, Project Management

3. Languages Known. I have a flair for languages. Having lived in most of the Metros and exposed to the cosmopolitan society, I am well versed in English, Hindi, Tamil, Telugu, Malayalam and Kannada. My communication and writing skills in English and Hindi are good.


JOB REQUIREMENT

As brought out above, although I have experience in a variety of fields, at present I am looking for specializing and career growth in the financial and insurance sector in the senior management level.

Place: Mumbai
Date: 27th Nov 2010



(Sheela Santosh)

[Amb Singh]

APPLICATION-CUM BIO DATA :EX SERVICEMEAN
E-mail : inda792000 AT yahoo.com , amb.singh AT essar.com

OBJECTIVE :
To achieve excellence in the field I get into and achieve the highest position that can be in that area of work.
EDUCATIONAL QUALIFICATION :
Examination University/
Board Remarks
H S C Rajasthan Board
S S C Rajasthan Board
B.A Jai Narayan vyas University
B.ed Kashmir University

IT EXPOSURE :
Operating System : 1. Good knowledge of Windows xp.
2. Computer Fundamental from CDAC Pune.
3. MS Office and basic networking from KarRox Technology Pune.
4. CCNA from KarRox Technology Pune.
5. Rad Hat from KarRox Technology Pune.
6.Good knowledge of internet.
Experiences :
(i) Store Handling and managements
(ii) VIP Protection.
(iii) Function Organize (Civil administration & Management).
(iv) Counter Insurgency (J&K) and (North East).
(v) Accounts Handling.
(vi) Fire Fighting.
(vii) School office administration.
(viii) Security Supervision and management.
(ix) All Small arms Handling which is used by Inf Bn.
TOTAL ARMY SERVICE : 15Yrs. 4 Months 3 Days.
Essar Steel Infrastructure Lt. Surat : 15 July 2011 to till Date
Designation : Safety Marshal, Safety officer.
Current CTC : 2.6 Lac
Medical Category : SHAPE-I
CHARACTOR : EXEMPLARY
Expected Salary : CTC 3.6 & above
Persent CTC : 2.6
Languages Known : Hindi, English, Rajasthani.
JOB PLACEMENT[]: DELHI, RAJASTHAN, MAHARASTRA, GUJRAT. HIMANCHAL

[Guest]

how to apply to hdfc po job 2011

[Guest]

VAIBHAV DINKAR MARDHEKAR.

E-Mail :
vaibhavvimal08 AT gmail.com
OBJECTIVE :
To enhance learning in order to realize self potential and growth in the interest of organization by virtue of positive attitude, analytical and creative skills.

ACADEMIC QUALIFICATION :
. Graduation : B.Com (Accountancy) from Shivaji University, Kolhapur with First Class (61.39%) in April 2006.
. Successfully completed HSC from Kolhapur Board with First Class with Distinction (75.33%) in Feb. 2003.
. Successfully completed SSC from Kolhapur Board with First Class (72.13%) in March 2001.
WORK EXPERIENCE :
. I have worked at ICICI Bank as a Financial Consultant for 3 years.
. ICICI Bank in Credit Cards As an Officer From July 2011 To Till Date.

LANGUAGES KNOWN :
. Marathi, English, Hindi.

AREAS OF INTEREST :
. Finance, Banking, Insurance.

[Guest]

I am looking for a banking career so please guide me to get.