www.respondez.com Mumbai : Bpo Service Desk Support Executive

[Admin]

Respondez Mumbai : Bpo Service Desk Support Executive
Website : http://www.respondez.com
Designation : Service Desk Support Executive

Job Description :
1. Responsible for Service desk Delivery
2. Call logging / follow ups/ closures for various incidents related to various applications and OS.
3. Call escalation for the issues which are not of user end.
4. Support for various departments
5. Call logging / Assigning / Follow ups for Network, Server, Applications, CRM, Outlook related issues.
6. EOD pending tickets reports.
7. Daily MIS report.
8. Weekly Tracker
9. Service desk mails handling.
10. Vendor coordination
11. Provide First Level Support over Message Delivery System (Telephone, email)
12. Well verse with MS Office, Windows Operating System etc
13. Answer staff questions in person and via phone on all company supported applications.
14. Determine source of computer problems (hardware, software, user access, etc.).
15. Advise staff on appropriate action.
16. Serve as liaison between staff and the technology department to resolve issues.
17. Work one-on-one with staff on application projects.
18. Document resolutions for future reference.
19. Other duties as assigned.

ADDITIONAL RESPONSIBILITIES :
1. Perform hardware and software installations.
2. Provide on-the-job training to new department staff members.
3. Provide computer orientation to new company staff.

KNOWLEDGE AND SKILL REQUIREMENTS :
1. Good command over written & verbal communication
2. Accept requests for assistance or problem reports from users
3. Obtain necessary information from users to adequately describe the request or problem report
4. Directly respond to the request or problem if within own areas of expertise
5. Complete information on problem reports that were solved personally and close report in problem tracking system
6. Direct the request or problem to the most appropriate support area (e.g., Networks, Telecom, Software, dialer etc)
7. Liaison with user to ensure that requests or problem reports have been satisfactorily handled Reports
8. Good basic working knowledge of Microsoft Windows, Office and any other common desktop tools
9. Knowledge of ITIL
10. Worked on some Helpdesk Ticketing System
11. Ability to work responsibly with or without direct supervision


Desired Profile :
Education : UG, Graduation - Any Specialization, Post Graduation Not Required
Functional Area : Information Technology
SALARY : Rs.50,000 ------ Rs. 80,000/- CTC per annum
Experience : 0 - 2 Years
Location Navi Mumbai
Keywords service desk, technical support, service desk delivery

Contact :
7th Floor, Vishwaroop Infotech Park,
Plot 34,35.38. Sector 30 A,
Vashi, Navi Mumbai 400706
Tel: 91 22 4082 3000
Fax: 91 22 4082 3100
Email : contact@respondez.com

[Guest]

i am looking for job in backoffice if you have openings so please mail me my email id sameer1111k!gmail.com

[Guest-IJT]

Name : seema chauhan
Email : chauhan.seema724 AT gmail.com
Designation / Skillset : hr recuiter
success in my life...............

Resume :
OBJECTIVE
- To work with full dedication towards gaining professional skills, competence and excellence, this will help me to rise up to the pinnacle of success.
PROFILE SUMMARY
- Around 2 months of experience in recruitment.
- Experienced in all the activities of a Recruitment Cycle.
- Recruiting people in industry, Client Interaction, Handling Preliminary Interview, screening of Profile, Job profile explaining, Maintaining Candidate database and good relationships with candidates.
Strong negotiation skills and client/candidate handling skills.
- Making data base and excel sheet to update the work.
- Good team player and skilled at multi tasking.
WORK EXPERIENCE
- Recently worked with MAX Newyork Life Insurance located at Gurgaon on the payroll of Randstad Team HR Services Ltd.
INTERNSHIP
- Internship of four month with THOMSAN PRESS. as a management trainee.
PROFESSIONAL QUALIFICATION
- Master in Business Administration (HR &Marketing) from MDU UNIVERSITY.
ACADEMIC QUALIFICATION
- B.Sc from C.C.S. University, Meerut in 2007-08
- Higher Secondary from UP Board of School Education in 2004-05
- Secondary from UP Board of School Education in 2002-03
LIVE PROJECT
- Survey on the “Employee Performance Based Pay System”. This project was mainly to identify the factors which influenced the employee behavior with respect to pay.
- Duration :-1 week
- Company :-State Bank Of India & HDFC Bank
PROJECT UNDERTAKEN
- A management thesis on “Employee Satisfaction in BPO Company with regards their Job : An empirical study in Noida City.”
- Duration :-1 Month
- Company :- ALPHA THOUGHTS HEALTH CARE
COMPUTER PROFICIENCY
- Basic knowledge of computer fundamentals.
- Net surfing
- MS office (Word, power point, excel)
SPECIAL SKILLS
- Able to work in any conditions.
- Willing to learn and adapt new challenges.
- Commitment & Dedication.
- Energetic ,Optimistic & Goal Oriented.
ACHIEVEMENTS
- Won 1st prize in District Level Republic Day event.
- Won 1st Prize in Presentation.
- Won prize in play, speech and singing.
- Participated in many Seminars, presentations and exhibitions
INTEREST AND HOBBIES
- Playing badminton,listening music & interacting with new people.
I here by declared that the above information given by me is true and best
of my knowledge.

DATE : ( SEEMA CHAUHAN)
PLACE :

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4281695
Date & Time : 21st Jun 2011 1:38 PM (UTC)
IP Address : 110.224.221.128
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