Nirvana Business Solution BPO Bangalore : CSR Freshers

[deepika]

Nirvana Business Solutions Pvt. Ltd.
http://www.nirvanabpo.com

Keywords: Voices process, Outbound, CSR, Customer Support, CSE, Customer Support Representative, Customer Support Executive

Company Profile
Nirvana Bussiness Solution Pvt Ltd an International BPO/Call Center situated in Bangalore.

CSR Freshers
Experience:
0 - 2 Years
Location:
Bengaluru/Bangalore
Education:
UG - Graduation Not Required

PG - Post Graduation Not Required
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
30 Jun


Job Description
Handle queries to ensure customer satisfaction
Should be open to working in 24/7 environment.
Remunerations will be best in the industry.
Processes - Outbound
Freshers only
PUC/Graduate

Desired Candidate Profile
Flair for selling is a must
Excellent written and oral communication skills Willingness to work in shifts
Excellent Interpersonal skills along with openness to learning and development

Executive Name:
Kayia

Address:
Nirvana Business Solutions Pvt Ltd
Nirvana Tower One
Sigma Tech Park
7, Whitefield Main Road,
Bangalore - Karnataka ,INDIA 560066

Email Address:
work@nirvanabpo.com

Telephone:
91-080-41103300

[Guest]

S SASIDHAR REDDY
Email : sasi.reddy1987 AT gmail.com

CAREER OBJECTIVES :
To start my management career by joining a well versed and highly professional organization and grab good career advancement through large efforts and innovative work techniques.
EDUCATIONAL QUALIFICATION :

- MBA (Finance, Marketing) from ANNA University, Chennai (2008-2010).68%.
- BA (Mathematics, Accountancy, Statistics) from Sri Venkateswara University, Tirupathi(2005-08). 72%.
- Intermediate (Mathematics, Economics, Commerce) from State Board of Intermediate, Nellore (2003-2005).52%.
- Board of Secondary education from Sangamithra vidhayalayam in the year 2002-03.60%.
TECHNICAL SKILLS :
- Operating Systems : Windows XP/SP2,SP3, Windows7.
- Packages : MS-Word, Excel, Powerpoint.
- Functional : Tally5.4, 6.3, 7.2.

PROJECT DETAILS :
PROJECT DETAILS
Location : Hyderabad
Project Title : “A Study of consumer preference towards the cotton seed oils in CAPOL”.
Project Details :
The customers are the integral part of the Agro Based Industries. Any satisfaction and dissatisfaction among customers will certainly affect the company's affairs. Thus it is essential to identify the customer preference towards the Products of Agro Based Industries.

CAPOL Introduction :
“Coromandal Agro Products and Oils Limited” (CAPOL) is one of the agro based industry mainly produces edible and non Edible oils seeds products. Cottonseed oil is the one of the major product in CAPOL industries.
This project is intended to analyze the company's growth in relevance of understanding customer’s preference, economic and industrial factors. Project analyses give a detailed study about the future prospectus of the cottonseed oils.
Contribution : Carried out a detailed Analysis in the areas of CHIRALA & NARASARAOPET on the usage and satisfaction of CAPOL Products.

Analysis includes :
- Customer preference towards Cottonseed oil, customer attitude towards CAPOL oil.
- To determine why CAPOL is successful when compared with other competitors.
- To evolve an inference that emerged from the study and to offer suitable suggestion for effective marketing
- To find the satisfaction level of customers using CAPOL cottonseed oil as cooking oil with respect to its availability, packing, taste and health.
Additional information :
- Descriptive design and Convenience sampling is used for collecting and presenting the Data.
- Percentage analysis was used to analyze the variables.
- To find the significant relationship between two variables, chi-square test was used.
- Weighted average was used to represent the Data.
PROFESSIONAL ATTRIBUTES :

- Good Communication and Presentation with strong Analytical and Interpersonal skills.
- Responsible, takes ownership, and hard working.
- Creative and Advertising skills.
- Learning new things in short time.
EXTRA CURRICULAR ACTIVITIES :
- NCC “A” CERTIFICATE.
- Participated in District under 16 Kabaddi Tournament held in SV University.
- Member of College Level Basket Ball team.
- Conducting in college level Seminar competition.
- Participated in public service programs.

[Guest]

hi sir or mam

i am sathish.k from K.R.puram. i saw ur add in net, that ur company requires CSR. i have 2 to 3 years of experience as CSR.due to few problems i have to leave the job.so please consider my reply to ur add and do reply me or call me sir, my no

thanks
regards
sathish.k

[Guest]

CURRICULUM VITAE
KISHORE KUMAR. S
E- Mail : kishotrichy AT gmail.com
Objective :
To be a part of a progressive firm that gives scope to enhance my knowledge skills and confidence to achieve my goals with the combination of honesty, sincerity and hard work
Disposition :
Positive attitude, hard working, self-reliant, self confident
Academic :
Qualification Year University / Board
M.B.A. (Pursuing) 2006-2008 Bharathidasan University,Trichy
B.E. (Electronics and
Communication) 2001-2005 Jayaram College of Engineering and
Technology, Trichy
Diploma in Computer and
Technology 1997-2000 Srinivasa Polytechnic, Trichy
Higher secondary 1995-1997 National Higher Secondary, Trichy
SSLC 1994-1995 National Higher Secondary, Trichy

Software proficiency :
- Oracle 8.0
- Visual Basic 6.0
- C, C++
Achievements :
- Passed IRDA, AMFI module
- Passed NCFM (capital market) module, NCFM (Derivatives) module
.
- Passed NSDL (Depository Operations) module.
Working Experience :
- Worked as SSE (System Support Engineer) in MINDLOGICX INFOTECH LTD from January 2009 to September 2011.
- Worked as Senior Relationship Manager in INDIA INFOLINE LTD from January 2009 to November 2009
- Worked as SALES KYC CAT in ICICI SECURITIES LTD. from June 2006 to
December 2008 in Trichy.
- Worked as Agent in ICICI SECURITIES LTD from July 2005 to May 2006, and also Advisor in ICICI PRUDENTIAL LTD in trichy from July 2005 to May 2006.

Roles and Responsibilities :
To maintain data’s in EMS(Examination Management System) to create students, staffs profile in college and to update students attendance, internal marks, students mapping for practical exam, Q-paper printing, to apply revaluation in online, taking printout of hall tickets, trouble shooting of system, printer, to mark attendance,, marks in online for university practical examination..
Sales Roles and Achievements :
OnlineTrading,OfflineTrading,Teamhandling,Saleshandling,QueryHandling,HNI meets and Cross sell products like Insurance,MutualFunds,Ipo,Savings bank account,Demat account and Operations, Reports from executives, sales activities etc.Top performer in First source IPO in 2007 by most no of Best achiever of 2006 inTrichy for sales Recruiting sales executives and keeping them active throughout 2006.

[Guest]

A. SAMUEL JESUDAS
Email : jesudassam27 AT gmail.com

GOAL :
Self motivated individual with 11 plus years of diverse experience in hospitality, social service, leadership, counseling, managing office and school, teaching, collections (BPO), inside sales and BD (KPO) and accounts receivables (KPO).
Intend to build a career in a leading corporate hi-tech environment with committed and dedicated people who will help me to explore myself fully and realize my potential. Keen to work as a key player in challenging and creative environment.

WORK EXPERIENCE :
- Working with At&t as Lead Customer Support Analyst from June 2011 till date.
- Thomson Reuters as Credit Control Analyst from August 2009 to January 2011.
- IBM as Senior Executive CRM from August 2006 to August 2009.
- Worked with Operation Mobilization (NGO) for 5years.
JOB PROFILE :
At&T - Individual Performer Role (ISD Ticketing) – IT Company
- Solve the queries of user’s who confront problems while submitting the sales contract for the customers.
- Handling different mail boxes and responding to the user’s queries within 5 minutes of receiving an email.
- Handling eCRM queries of the user’s.
- Handling MHO, RH and eCRM mailboxes and queries of the customers and user’s.
- Troubleshoot the queries of the customers and user’s.
Thomson Reuters- Individual Performer Role – Accounts Receivables (KPO)
- Worked as a Credit control Analyst, cross selling and up selling in Credit Management for US, Canada, India and APAC region.
- Maintain a smooth functioning of credit portfolio - supplying responsive, process-effective services to internal and external customers.
- Contact customers on past due invoices and perform resolution of disputed invoices.
- Perform invoice and account reconciliation for Unapplied Cash, Credit.
- Review delinquent accounts on a regular basis to determine root causes.
- Responsible for collection of receivables using established collection procedures on a portfolio of customer accounts.
- Understand existing policies and procedures (process maps) to ensure compliance for each business unit.
- Specialization in Oracle, Siebel, Global collect and end to end collections.
- Inside sales – calling the clients and pitching about the products.
IBM : Role of Quality Analyst and Process Trainer for Collections (BPO)
- Worked as a collector for bank and loans department.
- Was rewarded for being the top collector consistently for over 18 months.
- Handling Tier 2 escalation calls for collection.
- Process Training for the new joiners.
- Performing trend analyzes, and identifying quality improvement opportunities.
- Collecting and producing written documentation for reporting findings.
- Collecting, assisting with developing and analyzing quality measurement data.
- Providing training to enable employees to meet consistent quality standards.
- Monitoring calls and providing feedbacks.
- Preparing and sharing the daily reports and monthly reports.
- Buddy training and mentoring the new recruits.
- Have been recognized and rewarded for my services for top performance in fields of Training and Quality.
Operation Mobilization- NGO : Managed the entire Karnataka State as Team Leader and State Leader
- Joined as team member.
- Within 6months became team leader. Within 18months became regional office and base manager.
- Within 3years became state leader for Operation Mobilization Karnataka giving leadership to 28 teams located in 28 districts of Karnataka.
- Involved in counseling team members when they confront personal problems.
- Motivating team members on a daily basis. Involved in social work and community development.
- Maintaining relationship with other organization irrespective of other faith.
- Involved in adult literacy programs, awareness about AIDS in rural and sub urban areas.
WORKSHOPS ATTENDED :
- I am Six Sigma, Yellow Belt Certified in 2011 with At&t.
- Did a special course of leadership known as Leadership school (LS) in 2002 in Hyderabad.
- Imparted leadership skills to team members.
- Gave leadership to 242 team members when appointed as state leader of Operation Mobilization Karnataka.
- Counseling and Cross cultural relationship.
- Time management and Delegation.
- Maintaining relationship with people of other faith.
- Communication, coordinating and Team and office management.
SKILL SET :
- Positive attitude
- Adaptive to environment and open to learning.
- Good at team building with good communication and coordinating skills.
- Self-starter and quick adaptability.
- Good at counseling and listening.
ACADEMIC CREDENTAILS :
- B.A from St. Joseph’s College from Bangalore University.
- M.A in Theology from A.C.C.S from Hyderabad University.
- M.A in Sociology from Bangalore University.
I authenticate that above given information is true and correct to the best of my knowledge and belief.
Date : (Mr. A. Samuel Jesudas.)
Place : Bangalore