Resume CV : Call Center Executive

[gm05182]

Resume
NAME : Gautam Moitra

PERMANENT ADDRESS : Kolkata 700020 India

OCCUPATION : Service

FATHER'S NAME : Debabrata Moitra
DATE OF BIRTH : 19.09.1964

EDUCATIONAL QUALIFICATIONS :
Passed I.C.S.E. from Don Bosco School, Park Circus, Kolkata, India with 1st Division in 1981.
Passed Higher Secondary from National High School for Boys,Calcutta in Commerce with 1stDivision in 1983.
Passed LL.B. (5 yrs.) from Calcutta University.

DATE OF BAR COUNCIL ENROLMENT : 25.01.1994
Practiced law as a self employed advocate for 7 years (1994-200) at Calcutta High Court

EXPERIENCE :
CURRENT EMPLOYER :
Presently working with TCS e-Serve International ltd. ( formerly Citigroup global services/ E serve) since 27/12/07 at Nesco complex, Goregaon (east) ,Mumbai. Employee ID 274083 . I joined as a junior processing officer whence I was promoted to an associate and now to a QA
. Hitherto I had been taking incoming calls and making outgoing calls from and to the US for verification of employment in a voice process called VOE wholesale lending. Client - Citimortgage. I verified employment of applicants to Citibank for mortgage , homeloan, refinancing . Am presently promoted to another process called Loan Research and Quality AVP CitiMortgage, Inc where I am working as a Quality Analyst.

PREVIOUS EMPLOYERS :
Had worked with with IBM Daksh, Mumbai India as Senior Customer Care Specialist (voice) with Circuit : City (Brown Goods) from 12/7/2005 to 1/8/06; EID 36926

: Worked as Advocate and legal assistant at Orr Dignam & Co., Solicitors and Advocates of 29, N. S. Road, Calcutta.

: Worked as Advocate and legal assistant at S. N. Sen & Co., Solicitors and Advocates of 10, Old Post Office Street, Calcutta.

BPO ACCOLADES :
Have been stacked in Platinum for achieving highest C Sat (customer satisfaction ) and have received appreciation calls from customers ; have taken supervisor calls for my Team Leader while taking calls as an agent at IBM daksh. : Have undergone BQT (Basic Quality Training ) during my tenure at IBM Daksh !TRAINED IN YELLOW BELT,ADVANCED EXCEL AND MACROS,VERBAL AND EMAIL COMMUNICATION SKILLS,POWER OF POSITIVE ATTITUDE AND TIME MANAGEMENT at TCS e-Serve International ltd, Mumbai ,my present employer.Have undergone basic and advanced excel training and business communication training: conducted by CGSL(Citigroup global services).

CTC- 2,64,000 per annum approx

Availability - : Immediately after notice period of 2 month(s)

[Guest]

swati0685@rediffmail.com

SWATI SHARMA
CAREER OBJECTIVE
LOOKING FOR DYNAMIC AND CHALLENGING ATMOSPHERE WHERE MY TECHNICAL AND INTERPERSONAL SKILLS COULD BE FULLY UTILIZED,
AND WHICH WILL LEAD TO FURTHER OPPORTUNITY IN MY
PROFESSIONAL GROWTH AND PERSONAL SATISFACTION

EDUCATIONAL QUALIFICATION
GRADUATION FROM KURUKSHETRA UNIVERSITY

PROFESSIONAL EXPERIENCE
WORKED IN E3R INFOCOM (international call centre) IN CHANDIGARH FROM AUG2006 TILL OCT2009 AS SENIOR EXECUTIVE.

PERSONAL INFORMATION
HUSBAND’S NAME MR. ACHIN SHARMA
D.O.B 5TH JUNE1985
NATIONALITY INDIAN
LANGUAGES KNOWN ENGLISH, HINDI, PUNJABI

HOBBIES
READING AND LISTENING TO MUISIC

DATE-
PLACE-

[Guest]

CURRICULUM-VITAE

Address :-
East Delhi,
E-mail : maunvirsingh AT yahoo.com

MAUNVIR SINGH

OBJECTIVES :-
To join an organization that can enrich myself, my knowledge and can give me a chance to put my effort in attending organizational as well personal goals.

ACADEMIC QUALIFICATION :-
Ø 10th passed from U.P. Board Allahabad.
Ø 12th passed from U.P. Board Allahabad.
Ø Bachelor of Art From Dr.Bhimrao Ambedkar University (Agra).

STRENGTHS : -
Ø Dedicated towards my work.
Ø Good / Active listener, Good communicator.
Ø Ability to learn.
Ø Polite & Punctual
Ø Ready for any Challenge & Hard Work

EXPERIENCE :-
Two year experience of Call Center in Aegis BPO PVT Ltd with Vodafone Process
One Year experience as a sales Associate with TRENT Ltd,(TATA GROUP) Noida,.
Working with ITC GROUP in JOHN PLAYERS ,Noida

PERSONAL DETAILS :
Father’s Name : Sh. Lohare Singh
Date of birth : 14-08-1989
Gender : Male
Languages Known : Hindi & English
Nationality : Indian
Marital Status : Unmarried
Salary expected : Negotiable

DECLARATION :-
I hereby declare that the facts furnished above are true to the best of my
knowledge.

Place ………..

Date ……….
. ( MAUNVIR SINGH )

[Unregistered]

Hi All,

We are looking for freelance call quality assurance executives , who are well versed in indian languages (mainly Tamil,Kannada,Malayalam,Telugu,Gujrati, Bengali, Hindi and English)

The person should be a proficient in atleast 1 of the regional language along with English.

The job is to listen to the call recording and evaluate the call on an excel sheet, based on the given questions and parameters.

The job can be completed at your freetime in the comfort of your home. You will be the one who will decide how much you want to earn, by taking up that volume of work.

Sounds interesting? Call me on +91 9821059107