Resume CV : BPO Customer Care Officer

[patricia24285]

PRIYANKA KHANDELWAL

OBJECTIVE :
To work for a dynamic company which has a transparent environment and where freedom of thought is respected. Where one can proactively contribute to the improvement of present functions thereby imbibing the learning’s and values thus growing to be better person.

ORGANIZATIONAL EXPERIENCE :
INBOUND & OUTBOUND PROCESS :
1. Since 19th July 2006 working with COLWELL & SALMON as Sr. Customer Care Executive in an Inbound & Outbound U.K, U.S, Australian Process.
2. I worked for ONE-TOUCH SOLUTIONS (I) Pvt.Ltd. A Melbourne based BPO MNC Located at Noida, as Tele Sales Representative. (4th July’05-12th July’06)

TELECOM PROCESS :
I have shown my appreciable selling skills in the one of the most sought after Processes, which are as follows :
VOICE TALK (Long Distance), Voice Talk (Full Service), S.C.T. (Business), S.C.T (Res.),
3.Apart from that I have earned accolades during my working tenure under an ACCOUNTING PROCESS CPA.
Handling escalation and verification of 20 agents as a Group Leader.

RESPONSIBILITIES :
Conducting audits, identifying training needs.
Participating in Calibration sessions with the Quality Team.
Providing Feedbacks to the New Joinees in order to enhance there performance.
Give solution to the customer queries related to Product services.
Providing assistance to the Team Leader in the various fields i.e. roistering, Quality & Productivity.

ACADEMIC PROFILE :
Pursuing MCOM from H.P. University.
B.COM (Pass) from RAMJAS COLLEGE, Delhi University.
Senior Secondary from CBSE Board in 2002
Higher Secondary exam from CBSE Board in 2000.

OTHER CREDENTIALS :
My interest in extra curricular activities earned a lot of certificates and fame I was always a prominent figure in the usual Debates, Quiz, Music, and Yoga.

PERSONAL PROFILE :
DATE OF BIRTH : 24TH Feb,1985

STRENGTHS :
Ability to Learn & Grasp things effectively.
Strive to Excel & Perform to the optimum level.
possess high Energy Level.
Confidence.
Ready to grasp new Challenges as Opportunities.

INTEREST & HOBBIES :
Social Interaction, Singing, Listening to music, Cooking.

LANGUAGE KNOWN :
ENGLISH & HINDI

DECLARATION :
I hereby declare that the above written particulars are true to best of my knowledge and belief.

Place : DELHI
Date :

PRIYANKA KHANDELWAL

[Guest]

MOHAMMAD ASIF
Email : mohd.asif787 AT yahoo.co.in

Objective :
I want to work in a challenging environment where I can use my skills for the development and growth of the organization. I aspire to work for a dynamic professionally managed organization with ambitious growth plans. I am seeking for a company, which respect talent, vision and hard work and gives freedom to achieve Results.

Profile Survey :
Having 5 years work experience in B.P.O industry

Skills and Competencies :
Public Relations - Articulate speaker, highly effective public presentation,
Problem Solving Capacity - Identifies issues gather all relevant information, interpret the facts and explore all possible solutions.

Communication Skills :
Capable to convince the persons with relevant reasons and logics, making them understand after showing them predicted results.

Work Capability- willing to work in 24x7 days.
Experiences :-
Organization : Words World InfoTech
Duration : From 1 May 2011 to till date
Designation : Team Leader
Key Responsibilities :
1. Writing web content articles
2. Managing team of content writers.

Organization : Aegis B.P.O.
Duration : From 17th November 2008 to 13th April 2011.
Designation : Customer Care Executive.
Key Responsibilities :
1. To receive calls from customers.
2. To place their request and lodge complains.

Organization : Inter Active Teleological
Duration : From 7th January 2008 to 1st November 2008
Designation : Customer Service Representative
Key Responsibilities
1. To make calls to customers.
2. To Resolve customer's queries and complains.
3. To sell value aided services.

Professional Qualification :
POST GRADUATE DIPLOMA IN JOURNALISM AND MASS COMMUNICATION
Passed In 2005 from Indira Gandhi National Open University (IGNOU)

Academic Qualification :
Bachelor of Arts (B.A.)
Passed out in year 2002 From Lucknow University

Personal Details :
Date of Birth : 1st march 1982
Marital Status : Single
Hobbies : Reading Books and Writing content articles

DECLARATION :
I hereby certify that all the above information is true and correct to the best of my knowledge.

Date :
Place :Lucknow, U.P.

(MOHAMMAD ASIF)