Resume CV : Technical Service Desk Executive

[Ruby Jha]

Ruby Jha
E-mail : ruby_jha2007 AT yahoo.com

OBJECTIVE :
To achieve professional satisfaction and personal development by working in an environment that encourages learning and growth. The ideal position would involve a Technical Professional that will help me to explore myself fully & realize my potential.
Have excellent communication and logical skills to understand and support the clients. Simultaneously, a good Team player as well as a Leader.

SKILL SETS :
Win XP, Windows Server 2003, Active Directory with Windows 2003, Exchange Server 2003, DHCP, DNS & VPN.
Core Java, J2EE, Servlets, JSP, EJB, Struts, SQL, ORACLE 8i & Weblogic 8.1.

Language known : English & Hindi.

EXPERIENCE SUMMARY :
Working with GE Capital (on behalf of CMS InfoSystem Ltd) as a Senior Technical Support Engineer from 10th Oct 2007 to till date.

Key Responsibilities in GE Capital :
Act as primary contact person for the team
Report to the supervisor periodically on team and individual work accomplishments.
Outlook 2003 Installation, Configuration & troubleshooting.
Blackberry A/C Creation, Configuration & troubleshooting,
VPN ID Creation & Troubleshooting.
Data Card installation, Configuration & troubleshooting
Safe boot id creation & troubleshooting.
Installation & Configuration of business related application.
LAN & E-MAIL A/C Creation.
Symantec Antivirus Installation & troubleshooting.

GENPACT :(on behalf of Progressive InfoVision Pvt. Ltd.) as a Technical Service Desk Executive from 18th July 2006 to 5th Oct 2007.
Key Responsibilities in GENPACT :
Co-ordination with Team Members.
Call Assignment to the Onsite Engineers & follow-ups with them till the closure of the call.
Outlook 2003 Installation & Configuration.
VPN S/W installation & Configuration.
Data Card installation & Configuration.
Installation & Configuration of business related application.

PROFESSIONAL QUALIFICATION :
MCSE (Microsoft Certified Systems Engineer) from Aptech.

ACADEMIC QUALIFICATION :
Master of Computer Application (MCA) from Sikkim Manipal University with ‘A’ Grade.
Bachelor of Science in Information Technology (B.sc IT) from Sikkim Manipal University with ‘A’ Grade.
Intermediate from BIEC with 1st division.
Matriculation from BSEB with 2nd division.

PROJECT UNDERTAKEN DURING ACADEMIC :
PROJECT #1 :
HERA TOOL : (HUMAN AND ENTERPRISE RESOURCE ADMINISTRATION TOOL)
Objective : An automated tool for ERP-HRM of the enterprise. Functionality of this application includes complete human and non-human enterprise resource management and efficient administration.
Language : Struts, JSP, Servlet, Jdbc, and Html.
Server : Weblogic 8.1
Description :
This application allows non-employees of this organization to post their resume, view the current career opportunities in the organization. If he/she is an employee, then they need to sign-in first using allotted id. The successful sign-in lets company employees to get offered services. Services are offered depends on the employee type. These types define different roles. They are as the following
- ADMINISTRATOR
- H.R
- EMPLOYEE

PERSONAL DETAILS :
Name :Ruby Jha
Date of Birth :5th April 1982
Marital Status :Married
Language Known :English, Hindi
Nationality :Indian

Date :
Place : New Delhi (RUBY JHA)

[Guest]

Great........ Very good exp....