Resume CV : MBA Business Development, Sales Customer Service

[abhi_invincible]

Abhijeet Kumar Sinha
clickabhi_harbour AT yahoo.co.in

Summary :
- Having 4 years and 6 months experience in Business Development, Marketing and Sales.
- MBA (Marketing) 2009 (Full Time) from V.I.T College, Mumbai, Mumbai University.
- Good Experience in Office Management, Business Development, Trading, Customer Relationship Mgmt, Client Relationship Mgmt, Dealer Relationship Mgmt, Supply Chain Mgmt, Web Marketing.
- Hand on experience of managing and handling a given team, generating leads, generating MIS report and Office Management.
- Technical experience in MS Office and Website promotion.

Career Objective :
To be part of an organization where it has ample of learning and challenges ahead, so that i could continuously upgrade my knowledge.

Professional Experience :
1. Organization :eCityOffers (A Subsidiary of Turakhia Group), Mumbai
Duration :3 Months (July 2009 - November 2009)
Designation : Sales Manager
Role :Working for the Sales and Business Development Dept.
Responsibilities :
- Increase the Client base for the website
- Make strategies for websites promotion.
- Leading the Sales and Business Development Executives.
- Train the new Sales and Business Development Executives.
- Client Relationship Management
- Made Corporate Presentation for the website
Achievement :
- Selected in Strategy formulation team.
- Given Supervisory on Functional strategy of business.
- Worked with web promotion team.

2.Organization :HCL Technologies, BPO Operation Noida, New Delhi.
Duration :11 months (May 2006 – March 2007)
Designation : Senior Customer Care Executive.
Role :Working for the process of Maruti Udyog Ltd, Gurgaon for all INDIA
Responsibilities :
- Acquiring, Retaining and Regaining the Customer through calls.
- Working for the ALL INDIA COMPLAINT MANAGEMENT of the Company
- Direct Interaction with the customers and dealer in order to improve the Proficiency of Customer Care Service.
- Manage and assist the new trainees or employees.
- Working for Dealers Relationship Management to lessen the gap between OEM and Dealers
- Assisting in Generating MIS Report for the team.
Achievements :
- Part of 5 member-team of INDIAN COMPLAINT MGMT for all over India within 3 month time in the company
- Got an experience of doing mentoring my team in absence of Team Manager within 5 months time in the company
- 98% accuracy in quality check up in consecutive 2 Performance Appraisal.
- Got responsibility to have direct contact with Dealers of New Delhi/NCR
- Got an opportunity to assist new employee and trainee.

3.Organization :New Ramji Trading Agency, Patna.
Duration :1 Year (April 2005 – April 2006)
Designation :Supervisor/Business Development Manager
Role : Working for a reputed trading agency for Patna and its outskirts.
Responsibilities :
- Business Development through Corporate and Institutional sales.
- Trading of Office Equipments (Stationery, Carpet, and Furniture, Refrigerator, Air conditioner,) from Government offices and Banks of all districts of BIHAR.
- Inventory Management , Supply Chain Management
- Directing and Controlling of all business activities involved.
- Marketing of Company Services in the City- BTL activities
Achievements :
- Extended the Client base to 5 new cities in Bihar.
- Successfully supply of AC Machines and helped the company in making Company a good supplier of AC machines in Patna
- Got one big deal from one big government offices complex
- Enlist 4 big suppliers of furniture, in our Vendors list.

4.Organization :MILLENIUM SERVICES (an associate of Whirlpool India Ltd.)
Duration :2 years (March 2003 – March 2005)
Designation :Service Supervisor
Role :Working for Whirlpool India Ltd. For Patna and its outskirts.
Responsibilitie :s
- Handling a team of 4 Customer Care Executives, 8 Service Engineers and 2 Store-Keepers.
- Sales of AMC and Accessories of Company
- Make MIS Report; DPRS (Daily Productive Report Sheet) of Whirlpool India in Patna and sent to Head quarter, Kolkata.
- Accomplishes the problems of the Customers and Dealers.
- Manage the whole Customer Care Service Center on behalf of the Centre owner.
- Marketing of ASS (After Sales Service ) to Promote the Services
- Manage the Dealer's Network on behalf of the company.
Achievements :
- Promoted from team leader (Customer Care) to Supervisor (Overall Business Centre) within 7 months time.
- Got a Chance to make MIS Report and daily telephonic connect with the senior team of Regional Head Kolkata.
- To a large extent, eliminated the threat on our authorized service centre from local mechanics through BTL activities and word of mouth communication by our own dealers.

Academic Qualification :
- Master of Management Studies 2009 (Marketing) with 68 % from Mumbai University.
- Bachelor of Commerce (H) 2003 (Accountancy) with 65 % from Patna University.
- 10+2 2000 (Commerce) with 67 % from B.I.E.C, Patna.
- 10th 1998 with 70 % from B.S.E.B, Patna.

Technical Skills :
- MS Office : Using for last 7 years
Skills : PowerPoint Presentation, Videos, Typing Speed 30-35 wpm

Project and Internships :
Summer Internship :
Small Industrial Development Bank of India (SIDBI), Mumbai for 2 months
- Development Financial Institution : their recent experiences.

Winter Internship :
CRM Strategy (Customer Care Service) in AUTOMOBILE SECTOR (4 WHEELER INDUSTRY)
- Project on CRM Strategy especially on Customer Care Service by INDIAN AUTOMOBILE SECTOR (4 Wheeler Industry).
- Project contains –
What is CRM, and how companies are using CRM to Retain, Acquire and Regain the customer in the stiff competition in Indian Auto Industry.

Extra Curricular Interests :
- Winner of “Best PowerPoint Presentation Maker’ for our MMS Batch
- Runner up of Inter collegiate Company Presentation at VIT College, Mumbai
- Winner of Video Making for my MBA batch ( Video making/editing/Picture Editing/subtitling has been my passion from early days )
- Winner in Dance Competition (Hip Hop & Free Style Dance) at my MBA cultural event.
- Winner of “Marketing & Sales Quiz Contest” at VIT College, Mumbai.
- Member of Taru mitra in School days
- Clean Patna, Green Patna – Member in College Days
- Member of Placement Assistance committee in MMS (2007-08)

Personal Details :
Date of Birth : 8th January 1984.
Marital status : Single.

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Resume
Virander kumar
E mail ID-viranderkumar88 AT yahoo.in

INTRODUCTION :
I am a salient person with positive attitude. Always willing to take up any kind of a challenging assignment, with felicitate the utilization of my knowledge & skills witch I got during my education.

CAREER OBJECTIVE :
To work in progressive and challengeing enviournement and for an organization that provides me an opportunity to learn and growth of the organization which in turn would give me a sense of achievement .

Professionals Qualification :
1 MBA in HR (General) from VMU University in the year of 2010.
2 PGDM ( appear ) from Ideal Business School Roorkee .

Academic Qualification :
1 MA ( English )from ccs university merrut in the year of 2006.
2 BA from ccs university merrut in the year of 2002.
3 Intermediate from UP board Allahabad in the year of 1999.
4 High School from Up board allahabad in the year of 1997 .

Other Qualification :
1. Tyiping Hindi , English .
2. Diploma in computer application of six month.

EXPERIENCE :
Fresher.

Personal Training :
Atained from BHARTI AXA life insurance for six weeks.

Hobbies :
1 Listening Music, .
2 Reading Books.