Customer Service Associate CSA : Resume CV

[Pallavi Shetty]

RESUME :
Pallavi Shetty

OBJECTIVE :
To work in a professional atmosphere with a level of satisfaction and provide best efforts for the success of the task provided and establish myself as a good team member and accept challenging tasks.

EDUCATIONAL QUALIFICATION :
Academic Qualification :
Exam University Year Percentage :
B’com Pune University April 2004 61.00%
H.S.C. Pune University Feb 2001 66.00%
S.S.C. Maharastra Board March 1999 66.53%

Certified Courses :
1 Advance Diploma in Computer Software & System
Analysis & Application (ADCSSAA) for the year 2005-2006
From NARALKAR Institute Pune.

Technical Skills :
1 Programming Languages : Visual Basic 6.0,
2 Database Technologies : MS access
3 Web Technologies : HTML, DHTML
4 Office Automation : Windows 97 / 98 /2000, Windows XP.
Microsoft Office 2000
(Word, Excel, PowerPoint)

WORK EXPERIENCE :
Organization : WNS Global Service Pvt. Ltd., Pune (From Aug, 2006 to till date) Designation: As a Customer Service Associates.
Working with SITA Process (Society International de Telecommunication Aeronautics) in Order Management Team, handling Air France and KLM customer.

SITA is the leading group providing network solutions to airlines around the Global. It provides leased line Circuits, IP VPN, X.25, X.28, ATM etc. along with the Routers and Protocols. Ensuring proper provisioning and testing of circuits via mail correspondence.
1. Read the Specification Requirements (SRF from customer)
2. Dispatch the orders (Customer name/Product type/Service type/Valid/Invalid)
3. Do Validations-------
- Contract (Agree-id/ Debt Validation/Authorized Agent/Mandatory checks)
- Technical Validation
-Check Routers Type/Make/Model/Card/Numbers.
-Check Circuits Speed/FR/ATM/X25/EMTOX/IPVPN.
- Processing in Tools-----
- Boss – Business Operation support system (Made in Siebel language).
- FILEADE– Router tool.
- INFORMATION FACTORY – information about to track orders
- SESAME – Tools to track current orders
- OPAS – Tools for customer.
4. Make Calls to customer -----
- If mandatory information missing in SRF.
- Customer comes back to change the orders at the quickest.
- Solve the query for placing orders.
5. Do follow-ups with Customers and Service providers till the required installation is done and Order is On Line.
6. Close the order.

Siebel Project :-
- Currently I am responsible for functional and end to end testing of new version of Siebel Application testing and Coordinating and assisting the UAT team in testing the new product / services. Analysis and resolution of business issues.
- Reviewing the test cases
- Gather and Define Business requirements
- Take responsibility of ensuring that applications fulfill the business
- Liaise with various business units and region to gather requirements and resolve issues.
- Co-ordination with global Business Users, Development and SITA teams ensuring clear understanding of project objectives and deliverables. Processing change requests.
- Suggest business process and system improvements that will optimize existing processes and improve business systems.
- Day to day interaction with project champions and other stakeholders, including product manager, quality assurance, technical support, software developers and globally-based program management and software development groups.

ACHIEVEMENTS : -
- Completed Kaizen project successfully in process improvement.
- LEAN Cadet Certification
- Achieved the higher Quality benchmark as per Company.
- Appreciation Mails from Clients and Customers
- Recognition for Contributing Brainwave ideas for improvement of process.
- Trainings attended in WNS : - Effective Communication Skills, Business Writing Skills, Time Management, UK Culture.

B] Mar 04-May05 (Part time job) at Dayanda Shetty & Co Chartered Accountant.
Job Profile : - Handling accounts of small and medium scale firms

OTHER HOBBIES & ACTIVITIES :
Coin and stamp collection, Cooking

PERSONAL DETAILS :
Name : Pallavi Shetty
Date of Birth : 11 Feb 1983.
Marital Status : Married
Languages Known : English, Hindi, Marathi, Kannada and Tulu.

Date :
Place :
Pallavi Shetty

[Guest-IJT]

HARISH CHAUDHARY
Email : rak14june AT gmail.com

CAREER OBJECTIVE :
To be a part of progressive organization in industry, that provides opportunity for professional growth. This will provide me the necessary challenges and experiences and my employee with a positive, hard working and consistent team–oriented employee. I am willing to relocate and travel where I can apply my skills and abilities in a progressive, goal oriented organization.

EXPERIENCE SUMEMRY :
- Three Years & Nine months experience.
- Possessing excellent interpersonal and social skills that are an important part of Hotel Industry.
- Professional attitude to deal with any situation and any kind of circumstances.
- Co-ordination of all kinds of work associated with the service industry.

WORK EXPERIENCE :
- At present working with SSP Catering India Pvt. Ltd. (on I.G.I. Airport, New Delhi)
Position : Sr. Customer Service Associate
Period : since August 2008 to till date
Responsibilities : Customer Handling, Cash Collection, Looking for weekly & monthly Inventories.
SSP Catering India Pvt. Ltd. is the leading dedicated operator of food and beverage brands in travel locations worldwide, with operations in more than 130 airports in 30 countries. Its unparalleled portfolio of international, national, local, specialty and new breakthrough food and beverage brands include its own national and international Brands. It has operations in airports, train stations, retail parks and conference centers.

Worked with Spice Circle Restaurant, Noida
Position : Steward
Period : Dec-2006 to Jul-2008
Responsibilities : Taking Order, Handling queries of guest.

ACHIEVEMENTS :
- Joined the Opening Team of SSP Food Travel Experts, responsible for launching 9 Food & Beverage Restaurant and Retail outlet at multi location at the International Airport.
- Opening & successful running following outlets at Indira Gandhi International Airport, New Delhi
- FLAVOUR
- FOOD VILLAGE
- CAFÉ RITAZZA
- POINT
- SEGAFREDO
- CAFÉ RITAZZA SHA
- CAFÉ RITAZZA SMK
- SWADESHI
- KINGFISHER BUS LAUNGE BAR

EDUCATIONAL QUALITIFICATIONS :
- B.Sc. (Hotel Management)
from : Amazon Institute of Hotel Management, Dehradun (affiliated to Punjab Technical University)
- B.Com.
from : University of Delhi
- Diploma in Software Technology
from : CMC Ltd., Ghaziabad Centre

COMPUTER PROFICIENCY :
- Fast command on keyboard
- Vast knowledge of Internet & E-mail
- Good command on MS-Office (Word, Excel, Access, PowerPoint)

COMPETENCIES :
- A confident person who is willing to learn at every step.
- Interact with people with empathy
- Hard working patient to bring results for given assignment.

HOBBIES :
- Playing Chess
- Riding Bike

AREA OF INTEREST :
- Food & Beverages Service

Declaration:
If given me an opportunity to serve your esteemed organization, I will give me best services to the organization.

Date: 10 Nov. 2010
Place: Ghaziabad (Harish Chaudhary)

[Guest]

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