www.infibeam.com Ahmedabad : Business Development Manager

[Admin]

Infibeam.com Ahmadabad : Business Development Manager
Website : http://www.infibeam.com

Infibeam.com is India's largest online shopping website. We're a fast paced company led by dynamic individuals who are passionate about everything they do and have loads of fun along the way. In order to achieve our goals we're constantly looking for individuals who will add value to our company. If you are interested in working for us, please review the following job profiles. If you're the best in what you do but don't fit in one of the definitions below, we're still interested so please get in touch.

Contact Information
Address Infibeam.com
1004, 10th Floor, GNFC Info Tower
Nr. Hotel Grand Bhagwati, S. G. Road,
Ahmadabad - Gujarat, INDIA 380054
Telephone 91-9601281079
Email Please send your resume to jobs@infibeam.com

Position: Business Development Manager
Experience 1 - 5 Years
Job Location Ahmedabad
Education PG - MBA/PGDM - Marketing UG - Any Graduate - Any Specialization Industry Type: Online Selling / B2B / B2C / Automobile / Mobile / Finance Functional Area: Sales including Forecasting, Business Development, Marketing

Job Description Job Description The incumbent will be responsible for:
1. Identifying business prospects in different areas & understand the client's need & offer the best solution.
2. Develop new markets & proactively innovate to increase sales.
3. Tap new customers from existing business leads and offer our products & services.
4. Interact with potential customers and address telephonic queries.
5. Maintain the database of generated leads.
6. Prepare daily activity reports and MIS.

Desired Candidate Profile :
Must have excellent oral & written communication skills in English Should be computer savvy with sound knowledge of the Internet. Ability to work enthusiastically independently and adhere to strict deadlines Ready to take challenges

[Guest-IJT]

Name : Bhoomika Mehta
Email : bhoomikamehta4 AT gmail.com
Designation / Skillset : Asst Manager Customer Service (Ops, Training and Quality
Seeking for Asst Manager Profile

Resume :

Seeking middle level assignments in the role of Assistant manager in a reputed organization
PROFESSIONAL SYNOPSIS
- A dynamic professional with over 5 years of rich & extensive experience.
- Presently working as Assistant Manager with Call 2 connect Loop Inbound and Outbound process managing Operations Quality and Training.
- Worked as Team Manager with V-Customer Mumbai for Inbound Process
- Was associated with Aegis Limited as a Retention leader for BPL campaign.
- Skilled in managing multiple clients and delivering the knowledge solutions for client’s business problems processes.
- Strong ability to handle team members in getting the project deliverables in time and with high quality standards.
- Significant experience in carying out analysis; finding gaps in processes, devising a road map for enhancing applications.
- Have gained expertise in mentoring teams and improving the flow of deliverables.
- An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.
KEY SKILLS
- Heading a team of members in executing the project deliverables.
- Keeping track of tasks of the team members and the status of various projects running.
- Analyzing business issues and problems, conducting benchmarking study / trend analysis and using various business tools to assist the critical decision making process.
- Investigating and understanding key business issues and providing clear, concise and timely analysis & recommendations.
- Implementing of project plans within deadlines.
- Defining best practices for project support and documentation.
- Utilizing client feedback, internal and external to work on process and service improvement.
- Interacting with clients for requirement gathering, system study & analysis.
- Mapping needs of the customer with solution offerings of the company.
ORGANISATIONAL EXPERIENCE
Since Oct 10 till date with Call 2 connect as Assistant Manager
Key Responsibilities
- Managing Operations for Inbound process like Postpaid,Platinum desk for Loop process and meting the SLA’s.
- Handling Quality, Training and Outbound also for Loop process and meeting the SLA of 85% Quality and Thru put for batches. Outbound SLA’s were to meet the 85% successful ratio for Welcome calling FBC, WOL processes.
- Understanding the requirement of client and work on projection volumes and strategy on same.
- Forecast the manpower against volumes and rostering accordingly
- Check the profitability and increase the utilization of manpower.
Since Nov 09 till Oct 10 date with Vcustomer Mumbai
Key Responsibilities
- Understanding the requirement of client & Meeting client expectations
- Taking care of client escalations
- Taking care of man management
- Planning the roster & forecasting projected manpower
- To keep a track of seat utilization
- Monitoring agents
- Tracking & analyzing APR report
- Forecast attrition and attrition control
Since May 09 till Nov 09 with Sparsh BPO Pune
Key responsibilities
- Handling the processes of Idea CLCM & SANCHAYA.
- Meeting client KPI’s
- Taking care of projected manpower & required manpower
- Analysis of client feedback
- Meeting collection & retention targets
- Taking care of sales targeted & meeting them
- Analysis of APR report
- To check Seat utilization & productivity
- Taking care of attrition & shrinkage
- Team bonding & next level grooming of agents
Since April 07 till Jan 09 with Aegis Limited Ahmedabad
Key Responsibilities
- Understanding the requirement of Customer and providing retention effort
- Interfacing with clients to understand any new requirements/ changes and analyze its impact on the customers
- Heading a team of 20 team members
- Ensuring that the tem member deliverables are at par with the company standards and in compliance with the Standard Operating Procedures.
- Ensuring :
- Meeting the Retention target and customer satisfaction with in the TAT.
- The targets are met through out the course.
- The team members’ deliverables are at par with the company standards and in compliance with the Standard Operating Procedures
- Consistently keeping contact with the client over calls and mails which requires communicating ideas and complex information effectively both verbally and in writing
- Handling multiple projects at a time which calls for strong ability to prioritize and coordinate.
- Feedback to sales team through client to understand customer requirement.
- Adhering to even distribution of jobs across team members.
- Identifying the training needs of the team members.
- Preparing monthly and weekly reports and dashboards.
Highlights
- Successfully trained 3 batches for retention Process
- Training and mentoring the new entrant.
- Distinction of being twice declared “Employee of the Month” in a span of less than 1 year.
- Received many appreciation mails from client.
- Skillfully arranged for cross functional training among teams for other process.
- Have sound knowledge of Excel and trained the peers on same.
Sep’06 – Mar’07 with ICIC Personal Loan Dept (DSA)
Key Responsibilities
- Handling :
- Monitoring lead generation.
- To keep a track whether deal is closed in stipulated TAT
- The training of new agents on process.
- Taking care of Welcome for new customer adding to the data base.
Feb’06 – Sep’06 with Vodaphone Ahmedabad.
Key Responsibilities
- Leading a team of four team members for CSAT.
- Analyzing Customers Problem and providing feedback for improvement
- Improving CSAT scores by proper coordination with Ops dept with timely feedback.
- Out calling the customers in critical and unresolved cases.
- Preparing Daily/Weekly and Monthly reports.
ACADEMICS
2003 Completed SSC with First Class
2005 Completed HSC with Distinction
2009 Graduation.

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4391912
Date & Time : 20th Jul 2011 10:19 AM (UTC)
IP Address : 113.193.179.53
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.122 Safari/534.30
Predicted Country : India

[Guest]

Dear Hiring Manager,
I want to apply for the above mentioned post.
As you will see from my enclosed curriculum vitaeI have been working with various Retail Formats over a period of Ten Years Plus. I have extensive knowledge of the Retail Operations.
My present job, as Regional Manager for E C Media International Private Limited, gives me up-to-Date knowledge of Sales Development & Training(North & West) for our e-Reading Devices & IT Products. I have acquired skills in organization, IT, Budgeting, Supervision of Staff and Site Management, All of which are relevant to the above post.
Also I take care of Content Acquisition from various Publishers, Media Houses, and Corporate Houses Simultaneously.
I had worked with Infiniti Retail Ltd-A Tata Enterprise approximately for 4 years handling both Operation and Training Department in (Navi-Mumbai & Delhi NCR).
I have a descent experience in Apparel, Telecom & CDIT business and want to carry the same with your Organization if given a chance.
Looking forward for your reply.
Regards,
Abhishek K.Saha
andysaha843 AT yahoo.com .
abhisheksaha525 AT aircel.blackberry.com