Resume CV : Banking Operation / Team Manager

[mahavir1984]

MAHAVIR PRAJAPATI
E-Mail : mahavir_prajapati AT yahoo.co.in

A BRIEF OVERVIEW :
A competent professional with 4 years’ and 1 month experience in handling Branch operations encompassing business development, and Client Servicing in the Financial Services Sector. Presently associated with The Bank Of Rajasthan Ltd. as Officer. Experience in meeting sales targets, providing necessary assistance and ensuring achievement of the organizational revenue targets. Gained valuable exposure and expertise in Branch Banking. Significant expertise in handling operations for driving business by effective officer and delivery of value added service.

PROFICIENCY MATRIX :
Marketing / Business Development :
To handle the Walk in Customers in the bank and describe them about the product like Savings and Current Account, term Deposit, SMS Banking , Mobile Banking , Internet Banking and ATM Card.

Customer Relationship Management :
- Providing service to existing and non-existing clients and developing new customer base.
- Prospecting clients through references as well as building relations for creating awareness of insurance needs among the customers to increase the insurability ratio for the branch.

ORGANIZATIONAL GRAPH :
June ’08 – Onward The Bank of Rajasthan Ltd.
Officer
Roles and Responsibilities :
1. Data entry of cheques in OCTM, Clearing of Outword cheques through CTS.
2. Suspension and regularization of outword,inward clearing zone.
3. Opening and closing of saving,current NRE and NRO account.
4. Ensure compliance with Banking rules, Regulations- & Procedures and Adherence to KYC guidelines and clean note policy. Ensure outstanding rating in Audit
5. Managing teller counter operations and welcome desk operations.
6. Co-ordination with customer on daily basis and solve problem regarding ATM Card. .
7. Accepting transfer requests, RTGS, NEFT etc., from customers and ensuring the processing of the same as per time lines
8. Checking of vouchers and numbered instruments to detect error at the time of inputting.
9. Obtaining of Form 60 (PAN/ Form 60 needed for account opening), Form 15G,15H etc.
10. Accepting request for Term deposit issuance, renewal, closure including deposit loan and providing TDS certificate .
11. Recovery of locker rent as per time lines.
12. Managing Operations like A/c opening, FD, Lockers, Forex etc.
13. Responsible for Pins custodian, ATM/Debit card hotlising & Stop payment.
14. Cash Verification of ATM at least twice in weak.
15. Receive Captured Cards and follow up on Destruction and Hot listing of the Card as per process.
16. Co-ordination to Atm reconciliation for chargeback claim.
17. Marking of cheques returns in ICTM.
18. verification of batch in OCTV.
19. Sending of return cheques to customer / branches.
20. Very well versed in Finacle operating System.

Standard chartered bank.
Team Manager :
Jan’2006 to May’2008
Roles and Responsibilities :
- Worked as a Team Manager and responsible for all Tele Calling Sales activities and a very good experience of team handling as 10 subordinates was working under my authority.
- Handle the hurdles and co- ordinate with sales executive and cooperation with clients as well as sales executives to meet the desired goal and encourage sales.
- Prospects Generation, sale of personal loan & business loan & achieve Aggressive Targets.
- To achieve Budgeted Sale Targets For sanction & disbursement of personal loan & business loan product.
- Executing on street promotions, Achieving target on a monthly and Quarterly basis.
- Building long lasting relationship with the client & working on referral mode.
- Co-ordination with sales research team for proper recommendation to meet goal.
- Tap the new corporate clients.

EDUCATION CREDENTIALS :
Professional Qualification :

- M.B.A (Marketing) From Guru Jambheshawer University Hissar.
Educational Qualification :
- Graduation (B.Sc) From Purvanchal University.

Workshop Attended :
- 5th international conference at Delhi “How to develop a global manager”
- Participated in MTV audition for MTV roadies.
- Participated in Money Mantra Program
Strengths
- Confidence, Dedication, Adaptability, Calculative attitude & Team work.

PERSONAL DETAILS :
- Date of Birth : 25-01-1984
- Gender : Male
- Marital status : Single.
- Languages known : English, Hindi

DATED :

MAHAVIR PRAJAPATI

[Guest-IJT]

CURRICULUM VITAE :
KARTIK.S.DHAMECHA
Email : kartik.mapa14 AT yahoo.co.in

OBJECTIVE :-
To become an active part of your organization as a professional where creativity and management can be utilized to produce a professional and profit minded work force while allowing the growth within the company and to give the company extra repute and profit with my full devotion to the work.

EXPERIENCE SUMMARY :-
Current Status : - Working as a Sr. Officer with Reliance Communications Ltd. Mumbai. (From DT: 08-Jan-08 till Date)
- Overall experience in Reliance as on 07 Yrs – 2 Months

Job Profile :
- Banking & Trade Finance Operations in Forex Department (Import Payments)
Role of IMPORT Payments :-
1. Arranging documents i.e.Invoice+BL, from different procument teams as per management approval.
2. Checking the payment details in SAP also maintaining MIS report month wise for finding out previous Banks milestone payments & available balance.
3. Then arranging for the Bills of Entries from Exim/Logistic team for submission to banks & NOC in case if they are already submitted in the banks.
4. Co-ordinating with corporate finance team for arranging Buyer's Credit to effect the final payments as well as Buyer’s Credit Banks.
5. Arranging Swift Copies from Banks for vendor payments to be given to procument team.

Role of ILD Payments :-
1. Arranging documents i.e. Invoices.
2. Approval recvd from a/c's team for ILD payments maintaining MIS report month wise.
3. Arranging for Taxation Certificates from Taxation team i.e. form 15 CA & CB for submission to Bank for ILD payments.
4. Before making ILD payments for NET Settlements RBI approval list should be checked for making payments.
5. For making payments through the Bank proper documents to be submitted i.e. Invoice+Taxation Certificates (Form 15 CA-CB), Form A2 required by RBI well in advance for effecting the payments.
6. Booking forward rates for foreign exchange from Treasury & informing funds team for funding.
7. Payment details to be sent to a/c's team for Passing necessary entries in SAP confirming the payments to vendors concerned.
8. Arranging Swift Copies from the Bank vendor wise and give the same to ILD Team.

Role of ECB Payments :-
1. Co-ordinating with different procument groups for arranging the ECB documents for high volume payments..
2. As per a/c's approval check the entries of amt approved in the SAP.
3. Checking the Bills of Entries for all the milestone payments and after verification in SAP apply for the NOC/Bill of Entries from the respective banks where we had made previous milestone payments
4. As per confirmation of payment drawdown given by Corporate Finance documents to be arranged well in advance to submitted to the Banks.
5. Arranging Swift Copies for the payments from Banks to be given to different procument groups.
6. MIS to be maintained for each and every transactions in ECB payments as the payment Volumes are high.
7. Also handling Bank Release Order (BRO) / Daily Order & Original Documents on daily basis and maintaining Daily MIS report to Management.
8. Also looking after LC payments (Letter Of Credit remittance). LC remittances are based upon the tenure i.e. 30-60-90-180 or 360 days. Letters of credit is one of the most common methods of payment in international trade and are very useful when dealing with new suppliers. It is also not a 100% guarantee document but it is apart of ensure of goods.

- Worked with Reliance BPO Pvt Limited. Mumbai from 13-Sept-04 to 07-Jan-08 as a “Customer Response Executive” in MACD-Back-Office. Handset Team.
Job Profile :-:-
1. Dealing with the Clients of the company for broadcasting their SMS request through mails.
2. Responsible for broadcasting the requested activity of the initiator after scrutinizing the text.
3. Providing necessary reports of the broadcast through MIS system.
4. Interacting with Reliance Web World and Town Office Executives in order to handle customer concern for Reliance Mobile Services.
5. Updating the necessary information to the relevant departments.
6. Helping new CSR's in the team to understand the process.
7. Preparing the schedule for the broadcast.
8. Look after the DND process. (Do Not Disturb)
9. Processing bulk SMS requests received through different functional units providing resolution for customer's issues.
10. Generating dumps of available series of new Mobile numbers and providing to Circle Customer care groups on requests.
11. Distribution & Segregation of Work to be allotted to Team members on the basis of Efficiency.

Achievements :-
1. Succeeded in providing Customer Satisfaction.
2. Gained recognition from the seniors.
3. Received appreciation from Mr. K Chandra president ITES for broadcasting 1 Crores SMS in a day.
4. Achieved best employee overall performances reward certificate in the current job profile.

- Worked as an Account Assistant / Marketing Executive in `MAKERS CREATION' at Dadar from FEB-2000 to AUG-2002.
Job Profile :-:-
1. Maintaining manual books of accounts.
2. Preparing Bank Reconciliation Statements & audit of accounts.
3. Preparing Sales bill & collecting payments from the customers. Issuing Cheques to Creditors after Proper deductions.
4. Marketing of Fashionables Kurtas, Pajamas, & Short-Shirts for public and pvt.sectors.

- Worked with ABN AMRO BANK as senior Sales Executive in Marketing of Credit Cards from JAN-2003 to JUNE-2003.
Roles and Responsibilities :-
1. Marketing of Credit Cards for private, corporate and public sectors.
2. Convince the people to take the Card for their better future, prospective loan etc.

- Worked as a Computer Supervisor with Raj Info Tech Pvt Sector from Sep-03 to Aug-04
Roles and Responsibilities :-
1. Maintaing employee records for their job profile.
2. Handling the work of the data operators & also responsible for managing Salary issues & Logistics.

EDUCATION :
Mumbai University B.COM March-2003

COMPUTER KNOWLEDGE :
DOAG (Diploma in Office Automation & Graphics) From Keerti Computers (Y.C.M.O.U) Recognized

STRENGTHS :
1. Achievement oriented with an ability to manage change with ease
2. Multi-task taking with good communication, strong learning and organizing skills
3. Ability to manage stress, time and change effectively

Place : -Mumbai
Date :-

KARTIK.S.DHAMECHA

[Guest]

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