www.aegisglobal.com Aegis BPO Ltd Mumbai : Inbound Domestic Voice Process

[aegisonly]

Experience: 0 - 5 Years
Location: Mumbai

Inbound Voice Process
1 - 24*7 Shift
2- Responsible for Customer Service (Inbound).
3 - Location – Andheri (East).
4 - No Grave yard Shifts for Females. For Males 24*7 Shifts.
5- No pick up and drop during night shifts.
6- Boundary limits - Daishar (Before Toll Naka), Mulund (Before Toll Naka), Vashi (Before Toll Naka), Churchgate.

Desired Candidate Profile:
Customer Care Executive - Aegis Limited - Inbound Customer Service Process..
1 - Excellent communication skills in English , with proficiency in English.
2 -Experienced or Inexperienced candidates can both apply.
3 -Minimum Qualification: HSC passed
4 -Street smart candidates preferred
5 -Good Typing Speed ( Min 20 WPM)

Walk In :-
Monday - Friday - 11 Am to 5 Pm

Aegis Limited
C/O Datamatics Financial Service Ltd
1st Floor, Plot B/5, Near MIDC Police Station.
Andheri (East), Mumbai.

About Aegis
Aegis is a global leader in business process outsourcing (BPO) and has over two decades of leadership in customer lifecycle management. Built on the mantra of personalized solutions and the co-creation of value, Aegis is one of the fastest growing BPO companies in the world. An Essar Group enterprise, Aegis offers the benefits of a global delivery model, strong financial strength, deep industry expertise, comprehensive and flexible solution offerings, and a rich international talent pool. Aegis services more than 135 clients from 40 delivery centers with more than 40,000 employees across India, the Philippines, United States, Costa Rica, Kenya, Sri Lanka, Australia and South Africa.

Website: https://www.aegisglobal.com
Email id: harshad.bandekar@in.aegisglobal.com

[Guest]

Dear Sir / Madam,

This is in regards to the vacancy available in your respected firm for the post of CSR.

I the undersigned would like to apply for the same.
Below mentioned is my Resume for your kind perusal.

Thanks & Regards,
Pramila Sharma
Pramila Sharma

Profile:
- I am an Arts Graduate with a professional experience of 5 years in Teaching, Call Centre and Events & Promotional Company

Career Objective:
- Making excellence the way of life and as a result of my hard work and contribution to become a top professional in a dynamic organization

Academic Profile:
- Completed Graduation from St. John’s University - 1999’April
- One – Month Course in Telephone Operating

Key Focus Area:
- Development and Training
- Teamwork and Committed to Excellence
- Effective Communication
- Professional Client Image
- Planning and fastest implementation

Professional Experience:
- Worked for IBM Daksh for a period of 6 Month on Tech – support
- Assistance Manager Client Servicing for Proactive Events, an Event Management Company - 20thMarch’2006 – 20th December 2006
- Gini & Jony – School Contact Programme Concept, client Interaction & Execution
- Gini & Jony – Fashion Show Concept, Client Interaction & Execution
- Jouton India – Entertainment Night Client interaction & Execution
- Gini & Jony – Award Night Client Interaction & Execution
- Jouton India – Conference Client Interaction & Execution

Salsere Marketing Pvt. Ltd (Mumbai): An Event Management Company catering to a host of clients in the corporate world. Worked as a Project head from 15th November’2004 – 16th March’2006
- Gini & Jony – School Contact Programme Concept, Client Interaction & Execution

- Eureka Forbes – National Level Quiz (04 – 05) Client Interaction & Execution, Coordination with 14 cities
- Johnson & Johnson – Corporate Programme Concept, Client Interaction, Execution & Coordinating with 2 Cities
- Kimberly Clark (Huggies) & Mattel Toys (Fisher Price) - Pedia Programme Concept, Client Interaction, Execution & Coordination with 6 Cities
- Kimberly Clark (Huggies) - Mattel Toys (Fisher Price) - Conference Concept, Client Interaction & Execution
- GSK - School Contact Programme (Hepatitis-A) Concept, Client Interaction & Execution
- Allergan India (Botox) - Corporate and Parlour Seminars Concept, Client Interaction & Coordination with 2 cities
- GSK - School Contact Programme (Chicken Pox) Concept, Client Interaction & Execution

- Customer Support Executive for Telegenisys Inc. (Hotel Quest International) an Out & In Bound US based call centre – April’2002 to November 2003.

- Branch Coordinator & Sales Assistant for Lawrence and Mayo Optical - June 1999 to Jan 2002

Hobbies:
- Being with Friends, Internet Surfing, Music and Cooking.

Personal Details:
- Husbands Name: Mr. Lakshya Sharma
- Date of Birth: December 26th 1978
- Marital Status: Married
- Nationality: Indian
- Languages: English, Hindi, Marathi and Tamil.

Refrences:
- Andrew Fernandez: Lakozy Toyota. Tel No: 09022987914
- Jaykishan Sheth: Indiainfoline. Tel No: 09819283188

Pramila Sharma

[aegisonly]

Experience: 0 - 5 Years
Location: Mumbai
Compensation: Rupees 90,000 - 1,25,000 (per annum)
Education: UG - Graduation Not Required
PG - Post Graduation Not Required
Industry Type: BPO/ITES
Role: Telecalling/Telemarketing Exec.
Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Inbound Voice Process
1 - Shift timings from 6am to 1am.
2- Responsible for Customer Service (Inbound).
3 - Location – Andheri (East).
4- Drop during night shifts.
5- Boundary limits - Daishar (Before Toll Naka), Mulund (Before Toll Naka), Mankhurd(Before Toll Naka), Churchgate.

Job Responsibilities:

Answer calls and respond to customer requests.
Sell product and place customer orders in the CRM.
Provide customers with product and service information.
Up sell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the knowledgebase.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.


Desired Candidate Profile:

Job Specifications:
Customer Care Executive - Aegis Limited - Inbound Customer Service Process.
1 - Female candidaes preferred
2 - Above average communication skills in English , with proficiency in English and Hindi
2 -Experienced or freshers can both apply.
3 -Minimum Qualification: HSC passed
4 -Street smart candidates preferred
5 -Good Typing Speed ( Min 20 WPM)

Walk In :-
Monday to Saturday - 10 Am to 5 Pm

Aegis Limited
C/O Datamatics Financial Service Ltd
1st Floor, Plot B/5, Near MIDC Police Station.
Andheri (East), Mumbai.


Company Profile

About Aegis
Aegis is a global leader in business process outsourcing (BPO) and has over two decades of leadership in customer lifecycle management. Built on the mantra of personalized solutions and the co-creation of value, Aegis is one of the fastest growing BPO companies in the world. An Essar Group enterprise, Aegis offers the benefits of a global delivery model, strong financial strength, deep industry expertise, comprehensive and flexible solution offerings, and a rich international talent pool. Aegis services more than 135 clients from 40 delivery centers with more than 40,000 employees across India, the Philippines, United States, Costa Rica, Kenya, Sri Lanka, Australia and South Africa. For more information, please visit http://aegisglobal.com


Contact Details

Company Name: Aegis Limited

Email id: careers.mumbai@in.aegisglobal.com

Telephone: 9820 693662/ 6671 2240

[Unregistered]

CURRICULM VITAE
Address :
Email id : rahulascent AT yahoo.com Delhi -110042

OBJECTIVE :
To join organization that gives full opportunity of mental, emotional and spiritual development.
Nurturing a symbiotic relationship between self and the organization ensuring organizational growth and translation of my potential and capabilities into tangible result.
Scaling the highest position wherein influence and shape the policies govering and administering

ACADEMIC QUALIFICATION :
10th passed From C.B.S.E. Board Delhi.
12th passed From C.B.S.E. Board Delhi.
Pursuing B.Com programme final year from IGNOU.

TECHNICAL QUALIFICATION :
One year course in English typewriting.
Three months computer course in MS-OFFICE & TALLY from L.V.I
T.D.S,VAT,EXISE,PAYROLL etc
ST. XAVIER’S shahbad daulatpur, Delhi-110042.

WORK EXPERIENCE :
5 year work experience in sales & marketing :-
BHARTIYA INSTITUTE OF PLANNING & MANAGEMENT as a business counsellor.
SCARLETT INSTITUTE OF INTERNATIONAL MANAGEMENT & TECHNOLOGY as a business counsellor.
AIRTEL as a sr. sales executive. 8 months work experience in accounting field under C.A
GENTRON POWER CENTRE as an accountant. Presently I am not working….

JOB RESPONSIBILITY :-
Monitoring team and Generating business through them.
Estabilished good relations between organization and clients.
Completing joining formalitities, for the candidate into the appropriate courses.
Maintaining the up to date profile of the candidates
Solving compliances and assuring them which are arising by the candidates.
Co-ordination & keeping touch with the team members & seniors.
Poro-actively hunt for target organizations and establish communications with those businesses that can benefit from our company”s service.
Build referral and lead generation network.
Develop the corporate brand strategy.
Develop and manage marketing tools and collateral for existing and new clients.
Implement business models so as to create new ventures.
Forecast long and short-range market potential in the Asia pacific for management’s analysis.
Adopt a hands-on approach in monitoring the implementation and execution of marketing programmers.
POSITIVE TRAITS :
Well confidence, hard working, Determinant and good communication skills.

PERSONAL PROFILE :
Father’s Name : sh.vishesh Chandra sharma
Date of Birth : 7th july 1989
Marital status : single
Sex : Male
Religion : Hindu
Nationality : Indian
Languages known : Hindi & English
Strength : punctual & sincere
Hobbies : Listening music , online chatting & reading books.

Date…………..
(Rahul sharma)
Place : Delhi