www-935.ibm.com IBM Daksh Business Process Services Pvt Ltd : Delhi / NCR
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  1. February 28th, 2010, 10:16 AM Post Count Number #1
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    April 17th, 2008
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    www-935.ibm.com IBM Daksh Business Process Services Pvt Ltd : Delhi / NCR

    935.ibm.com

    CUSTOMER CARE EXECUTIVE - VOICE (TECH)
    Location: Delhi / NCR
    Experience: 0-1+ Yrs
    Qualifications: Graduation

    Responsibilities:
    IT Help desk ( L1 Level)
    Troubleshooting on IT related queries

    Knowledge and Skills

    [LIST][*]Good communication skills (Verbal & Written)[*]Technical bent of mind & proficiency with computers[*]Customer Service orientation[*]Multi Tasking[*]Ability to handle pressure situations[*]Good comprehension & listening abilities[*]Strong analytical skills[*]Interpersonal skills & teamwork[*]Self motivated[*]Willing to work in shifts[/LIST]
    IBM Daksh Business Process Services Pvt.Ltd
    DLF Building No. 8,
    Tower B4th Floor,DLF Cyber City, DLF Phase II
    Gurgaon - 122002, India

    talentsearch@in.daksh.com
    http://www-935.ibm.com
    Last edited by Guest-IJT; December 7th, 2011 at 05:08 PM.
  2. August 2nd, 2011, 06:50 PM Post Count Number #2
    Guest
    Guest Poster
    Join Date
    August 14th, 2008
    Location
    Your Heart, Delhi
    Posts
    76,213

    Curriculum vitae
    RAVI.M
    Email : mrsekhar.n AT gmail.com

    Objective To obtain a challenging position in computer Hardware and Networking field to use my skills in an organization where I will be allowed to contribute and improve my knowledge with the latest trends and part of the team that works dynamically towards the growth of the organization.
    Career level Over 2 years work experience (System admin) in maintenance of computer software, hardware and networking.
    Technical Skills Competency with Expertise
    - Installation, Trouble shooting and maintenance of Computers.
    - Installation, Supporting, fine tuning and Trouble Shooting of Operating systems.
    - Monitoring and updating anti virus for both servers and clients.
    - Internet & Email configuration.
    - Peer to peer & direct cable network connections.
    Professional Experience
    - May-2009 to till date at Spiro Global Services Pvt. Ltd.
    - Installing and configuring Windows 2000 & 2003 NOS.
    - Installation and maintaining Active directory, DNS, DHCP.
    - Managing maintaining LAN and Network printers.
    - Creating users and enabling mail box redirecting users and computers in respective OU’s
    - Installing configuring and troubleshooting of network components like switches, modems.
    - Installing configuring and troubleshooting of Network printers.
    - Logging remotely and troubleshooting the problems like profile related issues & mail related issues.
    - VPN client installations & troubleshooting.
    - Creating share folders/printers/installing drivers etc.
    - Responsible for taking daily backup and incremental backup.
    - Installing and troubleshooting hardware issues.
    - Share the internet in a work group using proxy server.
    - Day-to-day user related quires which also include Email related issues.
    Academic credentials
    - Completed Bachelor Degree from S.K University, A.P.
    - Completed senior secondary from S.S.S Govt junior college, A.P.
    - Completed higher secondary from A.C.S Mill High school, A.P.
    Technical Qualifications
    - Completed JCHNP (jet king Certified Hardware and Networking professional) course from jet king info train Ltd, Ameerpet, Hyderabad.