www.smcindiaonline.com SMC global securities Ltd Delhi : Telesales

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SMC global securities ltd delhi : Telesales
Company Name: SMC global securities ltd
Company Location: delhi
Designation of the vacancy: Telesales
Company E-mail for contact: pooja.smc@gmail.com
Company Website: www.smcindiaonline.com

Details of the job:
Location: New Delhi

Eligibility: 10+2 / Graduates

Walk-in Interview: Pratap Nagar Metro Mall, Pratap Nagar Metro Station Compound, New Delhi-110007

Timing: Monday - Saturday (10:00am - 5:30pm)

freshers may apply

SMC - CORPORATE OFFICE
11/6B, Shanti Chamber,Pusa Road,New Delhi-110005
Tel.: 91-11-30111000
Fax: 91-11-25754365
E-mail:smc@smcindiaonline.com

SMC - REGIONAL OFFICES
Delhi-Daryaganj
8B, 9B & 17, Netaji Subhash Marg,
Daryaganj, New Delhi-110002,
Tel.: 91-11-30111333
Fax: 91-11-23263297
E-mail: smc@smcindiaonline.com

Chennai
2A, 2nd Floor, Mookambika Complex No 4,
Lady Desikachari Road, Mylapore, Chennai-600004
Tel.: 91-44-42108069, 42088256
Fax: 91-44-24661798
E-mail: mylapore@smcindiaonline.com

Mumbai
1st Floor, Dheeraj Sagar,Opp. Goregaon Sports Club,
Link Road Malad(W), Mumbai-400064,
Tel.: Tel: 91-22-67341600,
Fax: Fax: 91-22-28805606,
E-mail: smcmumbai@smcindiaonline.com

Kolkata
18, Rabindra Sarani, Poddar Court, Gate No-4,
4th Floor, Kolkata-700001
Tel.: 91-33-39847000
Fax: 91-33-39847004
Email: kolkata@smcindiaonline.com

[Guest]

my self ranjeet i am pursining mba from smu and m currenteley working as a bpo .vacant so please contact with me my no is-9310016705

[Guest-IJT]

Application for the post of Dialer Engineer :


Shreekant Ramchandra Nayak

Vishram Tower, Flat No-78,
3rd Flr, B-wing, Shree Nagar,
Nr to Vaishali Nagar bus stop,
Thane-W Mumbai India
Mobile: +91-9619185551
E-mail: shreekantnyk AT yahoo.com
shreekantnyk AT hotmail.com

CAREER OBJECTIVE

To be part of an organization with synergic, symbiotic environs towards the end of attaining mutually beneficial result sets while taking up challenging tasks in Hardware implementation and management, whereby my short term as well as long term objectives can be met.

ACADEMIC QUALIFICATION

2004-2005
Passed Bachelor of Science - Information Technology from Mulund College of Commerce under Mumbai University with a final year aggregate of 61%

2001-2002
Passed Higher Secondary College in field of Science from Ramanand Arya D.A.V College

WORK EXPERIENCE

January 2009 – Till date

Epicenter Technologies Pvt Ltd (Mumbai)
Designation: Currently working as a Dialer / Telecom Engineer.

Roles and Responsibilities:

Handling Dialer (Aspect Ensemble Pro-5.2 and 6.6), which includes Primary Database Server, DMS Server, Gateway server and Center Cord Server.
Co-ordaining with Aspect team if any issues and escalation to the higher level.
List and Data maintenance for assigned program/s.
Preparation of Queues and call tables as per requirements.
Monitoring of Dialer performance to achieve targeted contact rate.
Responsible for Administration, Maintenance & Troubleshooting of Telecom/Voice Infrastructure consisting of AVAYA S8720 Media Servers with G650 Gateways & system running on CM4
Working on tools like AVAYA Site Administration & AVAYA Integrated Management Web Portal.
Planning, Designing & Implementation of ISDN, IP, T1/E1 trunks for various projects dependant on the Telecom/Voice Infrastructure.
Creation of VDN ,Vector ,Hunts and Managing of announcements as per process requirements
Recording Solutions – NICE 8.8, Nice Perform3,Verint Ultra, SAM & VAM Servers
Administration and Maintenance of Avaya CMS – Call Management System Release 14 on Sun Netra 210 Server.
Administration and maintenance of Avaya AES Release 4.0

Key Functions:
Work closely with the Operations Managers to understand strategy for Program/s.
Optimize Dialer performance coordinating with Telecom Engineers.
Ensure all Dialer related issues are addressed and escalated to Concerned.
Ensure all timely data is provided to Operations for creating Reports.

____________________________________________________________________________________________________ ___________________

Nov 2007 to Oct 2008

Ocwen Financial Pvt Sol Ltd. (Bangalore)
Designation: Technical Services Engineer

Roles and Responsibilities:

- Responsible for first level support of all Ocwen IT Systems.
- Creation of trouble tickets NT, Mail and Novell Administration Problem, determination for
for Ocwen Internal Applications, Windows (95 thru XP), and Microsoft Office.
Providing telephone support for Frequently Asked Questions Effective escalation and follow-up with trouble tickets.
Co-ordination and follow-up MAC (Move, Add, Change) activities.

Key Functions:

- Ensure 100% resolution of escalations.
- Ensure accurate and timely response to user problems.
- Understand the urgency and accordingly prioritize issues.
- Understanding of the Ocwen IT environment.
Understand the problem and escalate it to the correct 2nd Level of escalation.
____________________________________________________________________________________________________ ________________


Feb 2007 to Nov 2007

24x7 Learning Solutions Pvt. Ltd. (Bangalore): 24x7 Learning Solutions in one of the leading Enterprise Application development company in E-learning domain.
Designation: Technical Support Executive.

Roles and Responsibilities:

Troubleshooting of technical issues, this involved debugging application errors, ASP and SQL programming.
Interacting with clients to understand their requirements and customization required in LMS.
As a Technical Support Executive, I have successfully handled clients like, Mind Tree, Caritor, Honeywell, 247 Customer, ICICI First Source, Infosys BPO and Dell. Etc







Jan 2005- Feb 2007

Rhombus Technologies Pvt. Ltd (Mumbai)
Designation: Technical Support Engineer

Roles and Responsibilities:

Designing and maintaining networks (LAN/WAN) using switches, hub, Audio Codes.
Monitoring and maintaining all networking line set up.
Dialer Management to maintain proper flow of calls and pacing using Aspect Ensemble Pro 5.2 (Concerto) and assigning appropriate number of channels to each campaign.
Handling technical issues/service request and co-ordination of the same with Aspect support.( Ensemble-Aspect)
Preparing Dialer Strategy according to the Campaign requirement.
Collecting, compiling and generating daily reports (by end of each campaign) using various SQL queries.

Project Assigned:
- Five 9 administrator Software
- C.R.M Software (Telesynergy) (Java Platform) Automated Call Distribution (A.C.D) (Dialer
Configuration)
- Concerto (Ensemble-Aspect)

Key Functions

- Handling, Software and LAN settings.
- Handling Switches, Proxy Server. (D-link Switch)
- Handling Firewall. (Fortinet)
- Installation, troubleshooting and administration of Win98/WinXP, win2000 server.
- Creating FTP and uploading files to FTP server.
- Configuration of Email Devices like Microsoft Outlook, Outlook express.
- Taking data backup.
- Creating user and giving rights.
- Preparing Customized Reports using Data views & SQL Server.
- Installation & setup of LAN.
- Installations of various Operating systems, Software’s

TECHNICAL SKILLS

Networking: TCP/ IP, LAN, FTP
Hardware: HP Servers, desktops, Printers, Peripherals, Switches
Database Server: MSSQL
Operating Systems: Windows NT/98/ XP/2000/2003 Server.

PERSONAL DETAILS


Date of Birth : 21st May 1984
Sex : Male
Nationality : Indian
Marital Status : Single
Passport :
Languages Known : English, Hindi, Marathi, Oriya.

[Guest]

VIKAS NARANG
E-Mail : vikasnarang¬_v AT yahoo.co.in
________________________________________
A challenging career to gain rich experience of software development for self & organization’s growth
PROFESSIONAL SNAPSHOT
IT professional with good abilities and having excellent command on .NET
ACADEMIC CREDENTIALS
- Passed out B.Tech. (Information Technology) from Kautilya Institute Of Technology and Engg., Jaipur(affiliated to Rajasthan Technical University Kota)with an aggregate of 68.30% in 2011
- Passed 12th Examination Board from Central Board of Secondary Education(CBSE) and securing 67.60% marks in year 2007
- Passed 10th Examination Board from CBSE securing 65.00% marks in year 2005
- Selected in INDIAN ARMY for SSB
- Additional : .Net Framework (vb.net,C#)
TRAININGS
Training in .NET from CMC Pvt. Ltd. Noida and working on a project “Face Identification”
Strengths
- Team Building skills to achieve goals.
- Keen to learn new technologies and explore new opportunities
- Complete all the work on time
COMPETENCY OVERVIEW
A. Technical
- Operating System : Windows xp, vista, windows 7
- Languages : C,C++,.NET
- Technologies : Development,Networking
- Database : SQL Server 2000 & 2005

[Guest]

dear sir,
plz reply me for job