Resume CV : BPO Customer Care Executive

[vishav_dev]

Curriculum Vitae :
Vishav Dev Ray
vishav_dev22 AT hotmail.com

Objective :
To best utilize my skill and knowledge in a good environment to be in touch with latest technologies that offer challenging career and professional growth where I can apply my skills and competence and give maximum effort to achieve Organizational goal.

Educational Credentials :
- Secondary Education completed from Haryana Open School.
- Senior Secondary Education completed from IGNOS Delhi.
- B. Com. completed from Maharishi Dayanand Sarswati University, Ajmer.

Professional Experience :
- Worked with RELIANCE INFOCOMM as Customer Care Executive for 18 months at Hisar (H.R.)
Job Profile : To Attend the customers, to solve their queries & also worked in the sales department .

- Worked with FINE EDGE SOLUTIONS for 12 months as a Customer Care Executive in HUTCH inbound process at Delhi.
Job profile : To Attend the calls of customer to solve their
queries regarding their mobile connection.

- Worked with KANKEI RELATIONSHIP Mkt. Pvt. as a Customer Care Executive for 13 months at Delhi.
Job Profile : To Attend the calls in starting 4 months and after that worked
as Floor Supervisor to solve the queries of agents, and later worked as a
Team Leader.

- Worked with IBM DAKSH as a Sr Customer Care Executive from last 34 months at CHD in IT PARK.
Job Profile : Attend Escalations , Team Briefings , Make Reports, No Ice Monitoring, Doing RTA, Take Sessions for Improve Team Performance.

- Presently working with Competent Synergies Pvt Ltd as Team Leader in Reliance GSM Process.
Job Profile : Make Team Performance Tracker, Make reports, Maintain SLA, AL & AHT, No Ice Monitoring, Doing RTA, Given Feedback to agents for their Call Quality. Doing daily Dipstick , Making roster, Take Sessions for Improve Team Performance.

Personal Details :
Nationality : Indian
Date of Birth : September 18, 1984
Marital Status : Single
Languages : English , Hindi and Punjabi

Personal Traits :
- Excellent Communication Skills.
- Ability to work effectively, both in a team and independently.
- Willingness to learn, to perform & take on Responsibilities and Challenges.
- Ability to effectively interact with all age groups.
- Hard working and a fast learner with a flair for learning new things.

Hobbies and Interests :
- Playing Cricket
- Dance Choreography
- Traveling
- Listening Music

Vishav Dev Ray

[Guest-IJT]

CURRICULUM VITAE :
ROOPALI DUA
Email :- roopali_dua AT rediffmail.com

Career Objective :
To work in a challenging, creative and stimulating environment, where my organizational and team-working skills can be fully utilised. I strive to attain and get the best out of the myself. My workplace should reflect this philosophy and provide ample opportunity to exhibit initiative and individuality. I would like to utilise my Team Management Skills and succeed.

Employment History :
DEC,2009 TILL DATE CDW Networks, Delhi
Manager Corporates Accounts :
CDW Networks is a complete IT products, services and solution provider company to the corporates. they are a system integrator organization and meet all IT requirements of the corporate and government sector in terms of Hardware, software , networking solutions and corporate services like AMC. From Laptops, desktops, servers requirement to customized software, Microsoft solutions, web designing, SEO.

Key Responsibilities :
- Managing the operational and services delivery in the account.
- Relationship management and ensuring customer satisfaction.
- Building account relationships beyond the buying level
- Meetings with new clients
- Making quotations
- Vender management
- Follow up for payments
- Handling Accounts
- Handling sales team

JULY, 2007 Till DEC, 2008
Triumph Motors, Delhi
Customer Relationship Manager :(CRM)
Triumph Motors is a major Dealership of the General Motors India Pvt. Ltd. GM is one of the leading cars manufacturing Company in the World having branches world wide and sub branches in respective countries.

Key Responsibilities :
- Handling customer complaints.
- Sales Executives follow up.
- Generating fresh leads.
- After Sales follow-up
- Handling all mails of dealer principal and Triumph Motors related to Sales and After-sales.
- Well acquainted in Ms Office.
- Handling Insurance.

JULY,2006 TO March 2007 Competent Automobiles PVT LTD
INSURANCE EXECUTIVE :
Competent is top ranking dealership of MARUTI Pvt. Ltd. maruti is one of the leading cars manufacturing Company in the World having branches world wide and sub branches in respective countries.
Key Responsibilities :
- Managing all Insurance related jobs
- Sales of Insurance
- Handling all Claims
- Handling Customer Queries related to insurance and claims
May2005 to July 2005
As a team leader in a D.S.A of ICICI bank With the Team of 7 members

QUALIFICATION :
- Done BSC (IT) from Karnatka university
- 12th from CBSE, Delhi in 2005
- 10th from CBSE, Delhi in 2003

Technical education :
Done software Engineering from NIIT
Done 2 month English for excellence course from NIIT

Computer Concepts :
OperatingSystem :-Windows 98,Windows 7
Packages : - MS-Office, Working knowledge of Internet

Personal Details :
Nationality : - Indian.
Date of Birth : - 19-11-87
Language Known : - Hindi, English, Punjabi
Hobbies :- Listening to Music, Browsing the Net, Reading.

Strengths :
- Ability to work in a team
- Self-confident by upgrading personal & professional skills
- Adaptable to new environment
- Achieving the set goal and working and self propelled initiative
- Constant learner & focused approach
- Strong professional relationship quality

Date :
Place :

(ROOPALI DUA)

[Guest]

I cannot able to copy this resume.