www.capitaliq.com Capital IQ India Gurgaon : Technology Quality Analyst

[Admin]

Technology Quality Analyst - Gurgaon India

A Technology Quality Analyst is involved in the manual testing the Capital IQ Application, creating Test Plans and Test Cases, executing Test Scripts, reporting Bugs and Enhancements, and resolving Client Issues, as well as seeking effective communication between Peers, QA Managers, Business Analysts and Developers globally across Capital IQ facilities. As you excel in your role and knowledge of our product, you will be given opportunities to grow into a leadership position and participate in designing new enhancements to Capital IQ.

Qualifications and Skills Required:

[LIST][*]A BCA/MCA/B.Sc. Computer Science/BE Computer Science.[*]An aptitude/experience in Software Testing/QA Processes.[*]Excellent communication skills in verbal and written English.[*]0-2 years experience.[/LIST]
To Apply: Please e-mail your resume with a brief cover letter to indiajobs@capitaliq.com.

India
Capital IQ India Gurgaon
405, Tower-D, 4th Floor
Global Business Park
Gurgaon, 122002
Sales: +91 124 4217964

https://www.capitaliq.com

[Guest]

HIMANI ARORA
E-Mail : hmnarora526 AT gmail.com
PROFESSIONAL SYNOPSIS
Exceptional relationship building, analytical skills and abilities in liaising with external agencies.
CAREER OBJECTIVE
Intend to work in an environment where I am able to enhance my technical skills,social skills and personality for the growth and development of the organization. Proven ability to achieve the given goals in efficient and effective manner.
EDUCATIONAL QUALIFICATION
Graduation
B.SC(G) MATHEMATICAL SCIENCE (2008-2011)
College : MAHARAJA AGRASEN ,VASUNDHRA ENCLAVE
University : DELHI UNIVERSITY
Specialization :MATHEMATICS,OPERATIONAL RESEARCH AND COMPUTERS
*
Schooling
Ø Completed 12th from CBSE Board in 2008 with 69%.
Ø Completed 10th from CBSE Board in 2006 with 83%.
*
COMPUTER SKILLS
*
Operating System : WINDOWS XP
Packages known : Working knowledge of MS OFFICE 2003,2007
*
ACHIEVEMENTS
INDIRA AWARD FOR EXCELLENCE IN STUDIES (2008)

EXTRA CURRICULAR ACTIVITIES

1******* Co-ordinated annual fest of college in 2008.
2******* Member of dance society in college .
3 Member of sports club in school.
4 Member of dramatics society in school and played the lead two years in a row.
5 Member of Debating society in college.
*
PERSONAL TRAITS
Strengths []: Punctuality,Regularity,Remain calm under pressure, High degree of interaction

[Guest]

CURRICULAM VITAE

PARVEEN KUMAR
E-mail : pkumar1139 AT yahoo.com
Objective :
- To become a successful professional in the field of Information Technology and to work in an innovative and competitive world.
- To see, to Learn & to gain fully from the experience

Profile :
- A challenging determined Post-graduate (MCA) in Computer Science with good communication skill and ready to work both independently and as a member of a team, utilizing the skills acquired during my course and experience.
.
Academic Qualifications :
- Bachelor of Arts from Maharshi Dayanand University in 2004,
- Senior Secondary from Haryana Board in 2001,
- Metric from Haryana Board in 1999,
Additional Qualifications :
- Advanced Post Graduate Diploma In Computer Application with first division from Maharshi Dayanand University in 2007,
- Master of Science (Computer Science) with first division from Maharshi Dayanand University in 2008,
- Masters of Computer Application (MCA) division with first division from Maharshi Dayanand University in Dec2009,
Additional Course :
- Doing Software Testing Manual & Automation Course from IT Brain Shapers Munirka, Delhi.
IT Skills :
- Operating Systems : Windows 2000, XP Professional
- Word processors : MS Office, Word & Power
Point Presentation
- Computer Languages : C, C++
- Database : SQL server
- Scripting Languages : HTML

Experience :
- Working with New York Institute of Technology and Management, Ggn from Sep 2010 to till date.

Positive Points :
- Always work with optimistic thinking.
- Able to work successfully with different type of people.
- Quickly become skilled at new tasks & adapt to new situations easily.
- Able to solve problems independently.
Extra Curricular Activities :
- Participated in the FIRST AID Camp.
- Merit certificate in National Service Scheme(NSS)
- Won 2nd prize in debate competion
Hobbies :
- Conversing with different people & keeping track of Current Events
- Making New Friends
- Listen to Music

[Guest]

HARPREET KAUR
harpreetkaur81 AT indiatimes.com
Seeking assignments in Operations / Client servicing with a growth oriented organisation
A result oriented professional with over 2 years of experience in Operations, and Customer Service.
An executor with sufficient experience in managing service operations with an aim to accomplish corporate plans & goals successfully.
Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues.
Capabilities in coordinating with customers for running successful business operations and experience of implementing procedures and service standards for business excellence.
Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions.
An effective communicator with good relationship building & interpersonal skills. Strong analytical, problem solving & organisational abilities. Possess a flexible & detail oriented attitude.
Career Highlights
Jul’11-till date… M/s Hyper Quality
Current Designation Quality intelligence executive
Current Industry KPO Sector
Current Location Gurgaon, NCR
Current Salary(CTC) Rs. 2.54 lacs PA
Aug’09-feb’11 M/s My Finance – DST – Finance Sector
Last Designation Team Lead
Key Deliverables
Operations Management
Managing service operations for rendering and achieving quality services, providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT.
Handling customer service operations inclusive of implementing short / long term plans; coordinating with team with focus on excelling business targets & service delivery metrics.
Identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.
Handled customer complaints & carried out assigned work activities as per company policies and procedures
Exercise due diligence in processes related to customer transactions
Identify improvement areas and propose constructive changes to achieve operational excellence. Provide suggestions for team development. Be presentable and pleasant at all times. Maintained integrity, professionalism and friendly attitude. Contribute positively as a team player.
Supervising Junior Officers ensuring compliance
Client Relationship Management
Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
Ensuring speedy resolution of queries & grievances.
Assessing customer feedback, evaluating areas of improvements & providing critical feedback.
Taking escalations for resolving critical issues.
Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
Tracking interaction between executives and customers to ensure quality assurance standards.
Quality Compliance
Ensuring process improvement initiatives leading to increased productivity and better quality standards.
Monitoring calls and delivering feedback.
Maintaining quality scores received from the Quality Department by rechecking the audit calls which are supposed to be sent to the clients.
Handling complaints and maintaining reports associated with it.
Reviewing the performance of team members in coordination with the Operations & Quality Manager.
Preparing process documents and maintaining the reports/database.
Attending conference calls for quality assurance with the Clients.
TRAININGS/PROJECTS
Undergone training for client servicing and preparing quarterly based projects(QBR).
MAJOR ACHIEVEMENTS
Gained confidence within myself in managing a team and client as per the work requirement.
TECHNICAL SKILLS
Well versed with MS Office and Internet Applications.
SCHOLASTICS
2004 M.A(ENG. HONS) ANNAMALAI UNIVERSITY
2002 B.A(ENG.HONS) DELHI UNIVERSITY (REGULAR)

[Guest]

CURRICULUM VITAE
MOHIT SHARMA
E-mail :- mohit_doaba AT yahoo.co.in
Career Objective :
To obtain a challenging position in the area of computer information systems where my
Skills, creativity and leadership can be utilized in maximizing results while providing career advancement opportunities.

Educational Qualification :
- Master in Computer Application (MCA) from DAV institute of engineering and technology jalandhar, affiliated to Punjab Technical University & Pass out in 2011 with 76% marks.
- BSc (Information Technology) from Doaba College Jalandhar, affiliated to Guru Nanak Dev University & Pass out in 2008.
- 10+2 (Arts) from Shri Parvati Jain School Jalandhar, affiliated to P.S.E.B (Pb.) & Pass out in 2005.
- High School from Adarsh Shiksha Kendra High School Jalandhar, affiliated to P.S.E.B (Pb.) & Pass out in 2003.
Work Experience :
- Working as an Assistant Professor in P G Department of Computer Science & IT at Doaba College, jalandhar.
Technical Skills :
Networking (Router & Switch) :
- Cisco Router & Switches
- Troubleshooting Cisco Internetworks.
- Knowledge of TCP/IP suite
Languages :
- DBMS / ORACLE
Industrial Training :
Punjab communications Ltd., Mohali Jan 11- June 11
Configuring and Testing LAN, WAN, Routers, Switches, Creating VLAN, applying access list on routers. Configuring and troubleshooting NAT, ISDN and Frame relay connections. Configuring and troubleshooting protocols like BGP, RIP, TCP/IP, IGRP, EIGRP, ICMP, FTP, UDP, OSPF, configuring and installing xp, 2003 server, DHCP, DNS, AD, IIS.
Paper Presentation :
- Participated in National Conference “Software Engineering” held at
Doaba College, Jalandhar in 2012
Project Undertaken :
- Library Management System ( In VB6 & ORACLE)
- Bank Management System ( In VB6 & MS Access)
Workshop Attended :
- Workshop attended for “Internet security & Hacking” held at
DAV Institute of Engineering & Technology in 2009
- Workshop attended for “Microsoft Dream Spark Yatra” held at
DAV Institute of Engineering & Technology in 2009
Declaration : I here by declare that all the information furnished above is true to the best of my knowledge
Thanks