www.keane.com BPO Gurgaon, Delhi, Bangalore, Chennai, Kolkata, Mumbai, Noida : MIS Associate

[deepika]

Keane BPO : MIS Associate : Gurgaon, Delhi, Bangalore, Chennai, Kolkata, Mumbai, Noida

Website: http://www.keane.com

Company Profile
In business since 1965 and based in the United States, Keane is a global services firm that specializes in enabling transformation of its clients' business and IT functions. The transformation partner of choice for clients across a broad array of industries, Keane is unique in its passion for building, satisfying and enduring relationships with clients. Keane's solutions which comprise consulting, technology, and outsourcing services are customized to address clients' industry-specific challenges and enable dramatic improvements in business performance.

For more information on Keane's services portfolio, industry solutions, and global locations, visit www.keane.com.

Experience: 0 - 1 Years
Location: Delhi, Delhi/NCR, Gurgaon
Compensation:
Rupees 1,00,000 - 1,75,000
Performance based incentives, better growth options
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 25 Jun

Job Description
Opening for an MIS Associate at Keane BPO , Gurgaon .

Desired Candidate Profile
MIS Associate at Keane BPO, Gurgaon. Willing to work in night shifts, can prepare and analyse MIS reports and good in MS Office.

Executive Name: recruitment@keane.com

Address:
Not Mentioned

Email Address: recruitment@keane.com

Telephone: 0124-3065016

Reference ID: MIS-Associate

Keywords: Efficient email writing skills, good analytical skills , should have good communication and MS Office skills specially in MS - Excel and Powerpoint.


Bangalore
100, Bull Temple Road
Basavanagudi
Bangalore 560 004
Phone: 91 80 2667 8355
Fax: 91 80 2667 0008
13/1, Bindu Mallaya Complex
Bull Temple Road
Basavanagudi
Bangalore 560 004
Phone: 91 80 26678388
Fax: 91 80 26528843


17, South End Road
Basavanagudi
Bangalore 560 004
Phone: 91 80 2665 5122
Fax: 91 80 2665 5755


No.18 & 18/1, South End Road
Basavanagudi
Bangalore - 560 004
Phone: 91 80 26659482

Chennai
Nos.1, 6/1 & 6/2 Pycrofts Garden Road
Chennai 600 006
Phone: 91 44 2821 2878
Fax: 91 44 2823 5282/28312002

Gurgaon
Unitech Trade Center,
Sector-43, Sushant Lok-1
Gurgaon, Haryana 122 001
Phone: 91.124.4047300/ 4127000
Fax: 91.124.4047356/ 57
Unit No. 607 & 608, 6th Floor
Tower B, Global Business Park
Mehrauli, Gurgaon Road
Gurgaon 122 002
Phone: 91 124 2803322/23

Hyderabad
8th Floor, Cyber Towers
Hitec City, Madhapur
Hyderabad, Andhra Pradesh 500 033
Phone: 91.40.23110702-709
Fax: 91.40.23110710

Level 3, Cyber Pearl,
Hitec City, Madhapur
Hyderabad, Andhra Pradesh
Phone: 91.40.23110702-709
Fax: 91.40.23110710

Kolkata
Units 405 A and B
4th Floor, Jasmine Towers
31, Shakespeare Sarani
Kolkata - 700 017

Mumbai
2, Akruti Trade Centre
MIDC, Road no.7, Andheri East
Mumbai 400 093
Phone: 91 22 6679 1885
Fax: 91 22 6679 1887
E-mail: info@keane.com

Noida
E9-E12, SDF, NSEZ
Noida (U.P) 201 305
Phone: 91.120.4627000
Fax: 91.120.2568227

[vikas kumar]

GOOD DAY SIR,
I AM VIKAS KUMAR FROM NOIDA , I HAVE JUST[2009] PASSED MY B.TECH IN C.S FROM UPTU LUCKNOW. I HAVE VERY GOOD COMMUNICATION AND ANALYTICAL SKILLS
I AM LOOKING FOR A JOB IN THE BPO IN TECHNICAL SUPPORT/WEB SUPPORT.I HAVE VERY GOOD COMMAND OVER CHATTING AND OTHER WEB RELATED ISSUES.
REGARDS;
VIKAS KUMAR
9015360623

[Guest]

kindly do the needful as soon as possible

[Guest]

hi,
this is Deepankar
I need a bpo or kpo job ,

[Guest]

RESUME
S.KARTHICK
CAREER OBJECTIVE :
Willing to work as a key player in challenging and creative environment and intend to have experience with a leading state-of the art company of hi-tech environment with committed and dedicated Personnel, who will help me to explore myself fully and realize my potential
EDUCATIONAL QUALIFICATIONS :
PROJECT :
DETECTING ABANDONED OBJECTS USING MOVING CAMERA :
This project presents a novel framework for detecting non-flat abandoned objects by matching a reference and a target video sequence.
COMPUTER SKILLS :
- Languages : Basic of C,C++
- Operating System : Windows XP & 07
EXTRA CURRICULUM ACTIVITIES :
- Attended In-Plant training in PRASAR BHARATI at Chennai.
- Participated in NSS program conducted by Anna University.
- Went for an Industrial Visit in VIKRAM SARABHAI SPACE
CENTER at Kerala.
- Presented paper on NANOROBOTICS.
- Participated in workshop on HARDWIRED AUTONOMOUS ROBOT guided by THINK LABS SINE IIT-BOMBAY.
- Coordinated my department symposium (YECTRO-09).
PERSONAL STRENGTH :
- Self confidence, Innovative Thinking, Hardworking, dedication and discipline towards the work assigned.
- Ability to deal with people diplomatically, good leadership, Team facilitator, willing to learn and adapt to new opportunities and challenges.
Languages known : English, Tamil.
DECLARATION :
I here by declare that all the information furnished is true to the best of my knowledge.
Place : Kanchipuram Signature,
Date : [S.KARTHICK]

[Guest]

CURRICULUM VITAE
M.MUSHTHAQ AHAMED KHAN
mushthaq_khan AT rediffmail.com
Career Objective :
To apply my skills on assignments that lets me exhibit my skills as an active member of the team and always aspire to fulfill the accomplishment of the organization and self-growth.
Educational Qualification :
Level of Education Institution Year of Passing Marks Secured
B.C.S.(Corporate Secretary ship) The New College, Chennai-14. (Affiliated to University of Madras) 2003 55%
H.S.C M.P.U. Hr. Sec. School, Chennai-600079. 2000 74%
S.S.L.C St.Antony Matric. Hr. Sec. School, Chennai. 1998 64%

Work Experience :
- Working as a Senior Officer in Standard Chartered Scope International From January 2011 to till date.
Credit Initiation Unit : Senior Underwriter
- Assessing the credit worthiness of customers
- Analyzing financial information, such as statements, management accounts and cash flow statements
- To check for the Repayment capability based on the Debt Burden calculation.
- To approve or Reject the application based on the policy requirements.
- Have got the approval limit of AED- 50K to approve the Personal Loans.
- Circulating MIS to client on daily basis.
- Have got the approval limit of AED- 120K to approve the Credit Cards.
- To approve or Reject the application based on the policy requirements.
- Worked as a Process Advisor in Barclays Shared Services from October 2009 to January 2011.
Credit Initiation Unit : Underwriter
- Analyzing financial information, such as statements, management accounts and cash flow statements
- Assessing the credit worthiness of customers
- To check for the Repayment capability based on the Debt Burden calculation.
- To approve or Reject the application based on the policy requirements.
- Have got the approval limit of AED- 50K to approve the Personal Loans.
- Circulating MIS to client on daily basis.
- To approve or Reject the application based on the policy requirements.
Responsibilities
- Responsible in resolving the client queries routed through Barclays bank UAE and collections unit.
- Circulating Daily, Weekly and Monthly MIS to client.
- Handling Quality check for De-dupe process
- Resolving Customer’s Compliances through credit initiation
- Was made responsible of monitoring that the transactions are processed within the TAT and the agreed SLA.
- Was made responsible to Increase awareness of policies, process and applications to new joined officers.
- Worked as a Process Associate in TCS E-Serve BFS BPO(formerly Citigroup Global Services Ltd.,) in Chennai from October 2007 to September 2009.
Credit Initiation Unit : Underwriter
- Analyzing financial information, such as statements, management accounts and cash flow statements
- Assessing the credit worthiness of customers
- To check for the Repayment capability based on the Debt Burden calculation.
- Had the approval limit of 14000USD to approve the Personal Loans.
- Advising and recommending changes to policy and procedure;
- Proposing or Recommending for Deviation approval based upon the Customer’s profile to ensure Repayment capability which leads to development of business.
- Ensuring that the controls and checks (like Dedupe, Central Bank Match, Prescreening ….etc) are followed as per the defined process.
- Undertaking investigations regarding credit proposals;
- To approve or Reject the application based on the policy requirements.
- Worked as a Clerk in CITY UNION BANK LTD in Mumbai from April’2006 to Feb’2007.
Clearing :
Inward Clearing :
In day to day activities of our branch, the Local Clearing Cheques of our branch will be enter in the system and the cheques which doesn’t have sufficient funds, Sign differs, Stop Payment Cheques etc., will be return to our Service Branch.
Outward Clearing :
Vouching the cheques which were deposited by our customer and posting the o/w batch in the same day and clearing the batch in the next day after rejecting the Clearing Rejection Cheques.
- Worked as a Junior Officer -Transaction Processing Executive in ADFC private limited,
[BPO - HDFC Bank] from August’ 2004 to April’2006.
Account opening team- The back office CPU takes care of opening accounts through filled in application from the customers for southern branches. The documents are sent to the Verification unit, before it could be processed. The verified documents will enable to create an account and kept sealed with unique CUST ID for future references. Dummy accounts created for southern branches are termed as three different types.
The Account opening will have various types of A/c’s like SB, C/A, and Fixed Deposits.
- Worked as a Front Office Assistant in Konica Color Zone Studio from June’2003 to July’2004.

[Guest]

DEEPA NARAYANAN
ndeepa9 AT rediffmail.com
CAREER OBJECTIVE
To meet the set targets with determination and single minded dedication with an ultimate aim to achieve mission of the Company; which in turn will contribute to organizational as well as professional growth and development.
PROFESSIONAL QUALIFICATIONS
2007 Post-Graduate Diploma in Business Administration-Finance (Symbiosis Centre of Distance Learning, Pune)
2001 Passed Depository Operations Module (National Securities Depository Ltd)
1999 Passed Intermediate Examination of The Institute of Company Secretaries of India
1998 B.Com (Hons)
COMPUTER SKILL SETS
Title
Level
MS Office-Word, Excel, Power-point
Expert
Accounting package- EX-NGN
Functional
PROFESSIONAL EXPERIENCE
June’04- July '10 TCS e-Serve Ltd
Worked with TCS e-Serve Ltd as Assistant Manager
[TCS e-Serve Ltd provides integrated BPO solutions to Citigroup companies worldwide]
My responsibilities during the period were :
Handling a team of 7 people in serving Citibank Credit-Card holders in Germany, UAE, Egypt & Bahrain. The work profile includes-
Investigation of disputes raised by credit-card holders
Examining the validity of the issues raised.
Settlement of the same as per the VISA / Mastercard
International Rules & Regulations.
Conducting business process review and identifying
weaknesses in business processes
Testing the efficacy of Business Continuity Procedures
Compilation of MIS reports for the top management
Co-ordination and liaison with Auditors
Liaison with Clients for reconciliation of recurring issues.
Provide guidance to subordinates to achieve goals in
accordance with established policies.
July’01 – July’03 ING Vysya Bank Ltd., H.B.Sarani Branch, Kolkata

Worked as Secretarial Project Developer in Depository Services Section.
The job profile entailed the following :
Independently handling the entire demat account operations ranging from account opening, processing demat request forms and delivery instructions to looking after recovery of bills.
Monitoring accounts wherein loan against shares was given.
Assisting in the loan section of the bank in loan administration and documentation.
October’00 – April’01 Eastern Shogun Associates (a franchisee of ICICI Bank), Kolkata
Worked as Executive – Data Entry & Administration.
The work profile entailed handling all types of administrative matters, record keeping and co-ordination, as well as preparing MIS reports.
KEY COMPETENCIES & SKILLS
Excellent verbal, written and interpersonal skills
Strong Communication (both written as well as spoken) required to interact with various levels of management, peer groups and subordinates
Good Team Management Skills - A flexible, enthusiastic and all-involving Team approach with sound time management and prioritizing skills.
Ability to provide practical solutions when necessary and challenge status quo when appropriate
Ability to work with limited supervision
Ability to manage/plan multiple tasks on an extended basis and within deliverable time frames
OTHER INTERESTS
Reading books and listening to music.

[Guest]

Hi All,
This is pankaj sharma , i am sending the resume please check & let me know.
I have 1 yr 6 month experience in international BPO.
REGARDS,
pankaj sharma

[Guest]

K.Ganesh
Email : gnsh_iitkgp AT yahoo.co.in
Objective :
To achieve a challenging position in the field of Business Process Outsourcing in a result oriented organization, where my acquired skills and 4 years of professional experience will be utilized at best for my continue growth & provide me opportunities to acquire sound knowledge in different backend services.
Professional Experience :
Summary : 1
Organization : Accenture pvt. Ltd
Designation/Grade : Analyst
Process : Mortgage (USA Banking process)
Roles & Responsibilities :
- To preserve the property.
- To check and submit the BID as per the client specification.
- To Bill the client and to update the status of the bid.
- To inspect the property and to check the property is in vacant condition or occupied.
Summary : 2
Organization : Sutherland Global services.
Designation/Grade : Associate
Process : Amazon.com
Roles & Responsibilities :
- To resolve the issue of the customer queries related to order and dispatch.
- To the customer query related to sale & purchase of goods on line etc.
- To provide the FTR to the customer, and CSAT.
Summary : 3
Organization : Tata Business Support Solution Limited Hyderabad, Andhra pradesh
Designation/Grade : 1A TTSL Customer support
Process : Cent. BE-HNI-Tech-Testing
Roles & Responsibilities :

- Providing cellular information to domestic customers based on their service request.
- Troubleshooting Technical related issues for customers such as Internet and wireless data services.
- Generating Report & handle over it to Supervisors.
- Activation, provisioning of wireless and wire line products, such as GPRS, WAP, VAS.
- Conferencing and troubleshooting of Video conferencing.
- Troubleshooting in non-voice advanced messaging services such as MMS & SMS etc.
- Knowledge in Metasolv (order management)
- Providing resolution to the customers by using Oracle Apps 11i- Functional (CRM-Service Module-Telecom Domain) application.
- Knowledge on (GSM, CDMA)
- Handling software like E-POS (Point of Sale)
- Knowledge in Switch status (calling level, features, MSC status) through HLR (Home Location Register)
- Checking the RF parameters (RSSI, Ec/Io, Pn, FER) for the low Network area .
- Handling Retention & Churn Teams.
Summary : 4
Organization : IBM Daksh, Kolkata, west Bengal
Designation/Grade : Customer Care Executive
Process : Airtel Customer service
Roles & Responsibilities :
- Providing cellular account information to customers
- Taking request for registration, upgrading and cancellation requests
- Troubleshooting the issues related to mobile services
Award and Recognition :
Twice Awarded for Excellence in Performance (WOW Award)
And Star of the Month
Educational qualification :
MBA (specialization in BPO)
Sikkim Manipal University
Bachelor of Arts (B.A) from Kharagpur College, West Bengal
Vidyasagar University, Midnapore.
Diploma in computer Application
Kharagpur College Computer Center, Kharagpur, West Bengal
Central Board of Secondary Education (12th)
Kendriya vidyalaya, IIT Kharagpur West Bengal
Central Board of Secondary Education (10th)
Kendriya vidyalaya, IIT Kharagpur West Bengal
Technical Skills:
Operating System : MS DOS, Windows 2000 & Windows XP
MS Office : MS Word, MS Excel & MS PowerPoint
Languages : C Programming (beginner level)
Web : Internet
Keyboard Skills : Typing 35-40/WPM
Strengths:
Cheerful, self-motivated, Hardworking, enthusiastic to learn new things, quick learner.