Voice, Non Voice Process Chennai : www.pavanconsultancy.com Pavan Consultancy

[Admin]

Pavan Consultancy Chennai : Voice & Non Voice Process
Company Name: Pavan Consultancy
Company Location: Chennai
Designation of the vacancy: Voice & Non Voice Process
Company E-mail for contact: career@pavanconsultancy.com
Company Website: www.pavanconsultancy.com
Details of the job:
Exp : 0 - 5 yrs
Skills : Good communication
Qualification : Any degree
Interested candidates can send CV's to : career@pavanconsultancy.com

Pavan Consultancy is marked by a strong preference for thorough understanding of the client’s needs and its context, creating a shared commitment on the path forward.

We add value by giving great attention in understanding the mandate and ensuring that the right candidates are placed in the right job, thereby enhancing organization effectiveness.

Pavan Consultancy
No. 66/510, Lakshmipuram,
West Tambaram,
Chennai - 600045.
Ph: 044-22260736

Email: venkat@pavanconsultancy.com.

Forward your resume at career@pavanconsultancy.com

[Guest Poster]

i have completed bachlor of corporate secretarship , please find my resume

[Guest]

I have completed my degree. I have exp in Dell (9 months). Now i looking for bpo non voice process job. So pls find my Resume

[Guest]

HI

My name is Manikandan currently iam working in banking bpo operations in chennai as a team leader for 7 and half years experience. Kindy let me know if any openings in Banking or BPO non voice process in and around Malaysia.

My email id :mani.iyer1978@gmail.com
My Mobile No: +919841401965

[Guest-IJT]

Name : Renuka Purandare
Email : renuka.purandare AT gmail.com
Designation / Skillset : Senior Associates

Resume :

Objective :
I look forward to associate myself with an organization where there is an opportunity to share, contribute and upgrade my knowledge and experience for the development of the organization & self. I would like to be a part of the company that has high corporate ethics and I aim to deliver to the best of my ability.
SYNOPSIS
- Strong 5+ years of work experience with US customer service support
- An excellent team player with positive attitude & approach towards work
- Stability, commitment & dedication to work
- Determination to grow
- Ensure timely delivery as per the SLA
- Ability to continuously learn and contribute
- Capability to process complex queries
- Delivering best work qualities in a timely & efficient manner
- Proven results in achieving process targets & SLA
- Received Performance Rewards & recognized for contribution
EXPERIENCE SUMMARY
- WIPRO BPO Ltd. Pune, India (June 2006 – Till Date)
5+ years of working experience as Senior Associate & Team Coach
- Achieved A+, A stack ranking for continuous 6 months
- Timely execution of required transactions / queries accurately
- Won the Best Associate of Month Award in 2009, 2010
- Strive for meeting SLA and to deliver best results for the process with job knowledge and continuous contribution
- Continuous check on own performance scores & periodic improvements
- 100% attendance records and no unscheduled leave ever
- Goal oriented and adherence to rules/procedures as per the SLA
- Perform to the process requirements and to meet the defined objectives
- Enhancing roll-outs of various job updates from the client in work procedures
- Implementation of new strategies for meeting all the work targets and maximizing the Productivity and Quality scores
- Engagement in team activities & delegation of tasks with Team Leader
- Working with responsibility, accountability and meet challenges
- Time Management in meeting daily work targets
- Hard working & operating in a high pressure environment
- Helped process by contributing Additional Productivity & Over-Time.
- Initiative to take part in floor activities & process events
- Creating awareness on new updates through display boards / sharing techniques
- Compliance to company’s policies/guidelines
ACADEMIC DETAILS

- Bachelor of Commerce 2004 - 2007
Poona College
Pune University, INDIA

- H.S.C. 2003 – 2004
Poona College
- S.S.C. 2001 – 2002
Maharashtra Board

STRENGTHS, LEARNINGS & HOBBIES
- Dedicated to work, ethical, loyal, organized, positive attitude
- Co-operative
- Participation in Rewards/Recognition events
- Adaptable to management decisions & new changes
- Organizational Behavior
- Trained on communication skills for US voice support
- Well versed with work execution in Voice/Non-voice process
- Hobbies include listening to music, cooking
Declaration :
I hereby declare the above-mentioned information is true to the best of my knowledge.

Renuka Purandare Place : Pune
-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4298830
Date & Time : 25th Jun 2011 3:32 PM (UTC)
IP Address : 113.193.156.129
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.100 Safari/534.30
Predicted Country : India

[Guest]

G.KALAIVANI
Email : kalaivani.g06 AT gmail.com

Objective
To put to use the skills acquired during the years of my technical education and sharpen my skills, widen my experience by being a part of a progressive and leading company.
Educational Qualification
Year
Course
Institution
Score
2007-2011 B.E (computer science and engineering)
ST.JOSEPH’S COLLEGE OF ENGG& TECH,THANJAVUR
72.135%
2007
12th
(State Board)
SRI SARADA GIRLS HR SEC SCHOOL,KARUR
75.75%
2005
10th
(State Board)
SRI SARADA GIRLS HR SEC SCHOOL,KARUR
77.6%

Mini Project

TITLE : Hospital Management System
PERIOD : 2 months
TEAM SIZE : Three
ENVIRONMENT : VB
DESCRIPTION : In this project we describe a systematic hospital management system containing doctor details, patient’s details etc.
Main Project

“Layered Approach Using Conditional Random
Fields for Intrusion Detection”.
Language : Java(Front End)
Project Theme : The theme of our project is to give security for the data transmission in network. In our project we tried to achieve the detection and blocking of intruder by using layered approach combined with conditional random fields.
Workshop
- Work shop on “SOFT COMPUTING” at PSNA College of Engg, Dindigul.

Achievements
- Presented paper entitled How to Use SMS in Office Enviroinment held at, a International level Conference at Chettinad engg college.
- Participated in many sports events conducted in both schools and colleges and won many medals, prizes and certificates.
Programming Languages
C, C++, Java.
Operating Systems
Windows 98, Windows XP, 7.
Software Knowledge
MS OFFICE.

Extracurricular Activities

- Was a member of the college SHUTTLE team.
- Won medals and prizes in various Athletic events at school level.
- Participated in Friends of Police (FOP) a social activity.
- Participated in Poetry competition at school levels.

In plant Training
PATHFINDER SOFTWARE SOLUTIONS PVT LTD, Chennai

[Guest]

RESUME
Mithranandhapurath Krishna Swetha
Email :swethakrishna9 AT gmail.com

CAREER OBJECTIVE Obtain a position in an IT organization where I can maximize my service in a challenging environment that utilizes team-work effort for researching, learning and developing new high-tech products.
EDUCATIONAL QUALIFICATION
S.No Name of the Course Duration Name of the Institute Name of the Board Percentage
1 B.Tech 2007-11 ANITS,
Visakhapatnam Andhra University
2 Intermediate 2005-07 Sri Chaitanya Junior College, College Board of Intermediate Education, A.P 84%
3 10th Std 2004-05 Zinc Smelter Sr. Sec. School, Visakhapatnam C.B.S.C 64.5%
INDUSTRIAL TRAINING /INTERNSHIP
One month training at AURBINDO PHARMA LTD, Pydibhimavaram, Ranasthalam Mandal, Srikakulam, from 22-4-2010 to 22-5-2010.

Have done Industrial training at a pharma industry and have learned about the operation of various plants like EFFLUENT TREATMENT PLANT, DISTILLATION COLUMNS, and QUALITY CONTROL and gained complete knowledge on it.
TECHNICAL SYMPOSIA
1. Attended a National level technical symposium at SAHRUDHAYA Engineering College Kerala (BIOVISION) and presented a poster presentation on “Down Stream Processing of Cyclodextriens” Organized on 1ST to 4th of October 2010.
SOFTWARE SKILLS
- C Programming (learned as a part of the B.E./B.Tech curriculum)
- SAP-BI Module
SAP-BI 7.0 EXPERIENCES
- Extensive knowledge on Reporting using BEx Analyzer.
- Extensively involved in complete life cycle Implementation of BW projects including data extraction from SD and MM.
- Extensive knowledge on Modeling.
- Worked extensively on Business content activation.
- Build custom Info Providers, Info Sources and Generic Extractors.
- Experienced in data extraction using LO Cockpit, Flat file and Generic Data sources.
- Specialized in data transformation using transfer rules and update rules.
- Knowledge in extraction of data from BW to External systems using InfoSpokes and OHD.
- Worked with Transformations and DTP.
- Good Knowledge on Real-Time Data Acquisition.
- Extensive knowledge on ERM and MDM.
TECHNICAL SKILLS
Data warehousing : SAP BW/BI 3.5, 7.0.
ERP : SAP R/3.
Operating system : Windows.
Languages : C.
Reporting Tool : BEx Analyzer.
ACHIEVEMENTS
- Secured both A & B Certificate in National Cadet Corps (N.C.C).

STRENGTHS
- Punctual.
- I obey rules.
- Ability to work as individual & also with team.
EXTRACURRICULAR ACTIVITIES
- Attended for the 1 day SPARK program conducted at INFOSYS, Hyderabad.
- Member of the organizing team of various programs at engineering level.
- An Executive Member of BLAZE a student community of Biotech Department.
PROJECT WORK

- Done work on the “COMPARISON OF ANTIMICROBIAL ACTIVITY WITH IN SOAPS” in the ANITS College under the esteem guidance of Ms. P. Sailaja Asst. Prof. of Department of Biotechnology ANITS College Sangivalasa.
This study aims to check the antibacterial activity of various branded soaps against bacteria that are normally present in the environment. The purposed study includes selection of most common bacteria from the environment. Identification of bacteria was done by standard microbial techniques, which include gram staining, catalase test etc., Determination of minimal inhibitory concentration (MIC) of bacteria was performed by plate method and minimum bactericidal concentration (MBC) of bacteria was performed by tube method. Anti bacterial soaps showed better MIC and MBC in comparison with beauty soaps. Most resistant bacterium for all the soaps is Staphylococcus aureus and Proteus vulgaris. It might be possible that some bacteria strains become resistant which leads to their survival even at high concentrations of antimicrobial agent.

[Guest]

MANIKANDAN.C
- E-Mail :
Maniamsa124 AT gmail.com
Languages Known :

- Tamil
- English
- Hindi
- Telegu
( Read ,Write,Speak )
Interests and Hobbies :
- Listening to Music
- Drawing

Objective
To use the skills acquired during the years of my technical education and sharpen my skills, widen my experience by being a part of a progressive and leading company.
Academic Profile
Graduate
2006 – 2009 BCA–COMPUTER APPLICATION
Sri vinayaga arts and science college
Ulunderpet
Villupuram (dist)

Percentage Secured : 65%
SSLC
Govt Hr- Sec School
Mangalampet
Cuddaloor (dt)

Percentage Secured : 75%
HRS
Govt Hr- Sec School
Mangalampet
Cuddaloor (dt)
Percentage Secured : 55%
Experience
EXPERIENCE :
Company : First Source Solutions Ltd
Designation : Senior Executive– Airtel - Project (Non-voice)
Duration : 26.10.2010 – 30.7.2011
JOB RESPONSIBILTIES
- Handling Top corporate customers & VIP customers regarding, Complaints / queries / & request related to Airtel Broadband and Telephone Services.
- To Co ordinate and resolve the escalations with the help of backend team.
- To analyze and obtain approval from higher levels for complicated cases.
- Giving adequate information about the product, tariffs & convincing the customers to retain the line.
Computer / Software knowledge
Programming Languages : C,C++,SQL,VB&MS OFFICE
Operating Systems : Windows
Areas of Interest
- Web Research
Competencies
- Good communication skills.
- Honest, Sincere with a high level of Integrity.
- Self confident, motivated.
- Extrovert.

[Guest]

B.NITHYAKALYANI
Email : nithyakalyanimadhavan AT gmail.com
______________________________________________________________________________

Objective :
Seeking a position where I can apply all my skills, where my knowledge can be shared and enriched and to ultimately meet the professional goals.
Personal Skills :
Comprehensive problem solving abilities, Self Confident, Courage and Sincerity to execute any job with clinical perfection, Willingness to learn, Team Player.
Accomplishment :
Secured centum in 10th Std Mathematics

Work Experience :
Name of the concern : JVR Precisions
Designation : Office Administration
Period of working : Since from Oct. 2010
Nature of Work and responsible : Maintaining Customer relations, Preparation of DC and Sales Invoice, Order booking, Maintaining Petty Cash, Accounts Receivable, Accounts Payable, Booking of phone orders, maintaining of work orders.
Name of the concern : M V Associates (EPF & ESIC Consultancy)
Designation : Admin Executive
Period of working : Jan 2010 – Sep 2010
Nature of Work and responsible : Payroll & Billing for ESIC & EPF
Preparing documents, Preparing Statements, Claims,
Customer relations
Previous Employment detail
Sl.No Name Of the Concern Designation Period
1 Cee Vee Electroonics, Chennai Admin - Incharge Jan’04-Feb’08
3 Digital Power Systems, Chennai Secretary to MD Jul’99-Nov’03
4 TVR Auto System Pvt Ltd, Chennai Staff - Production Jun’97-Jun’99
Educational Qualification________________________________________________________
Bachelor of Computer Applications - University of Madras, Chennai. (May 2010)
Diploma in Electronics & Communicaton Engineering Govt. Polytechnic,
Ettayapuram. (April 1996)
SSLC, Govt.Hr.Sec.School, Tiruchendur. (April 1993)
Packages : MS-Office (Word, Excel),
Languages : C & C++ , HTML, Programming in Basic, Foxpro, Wordstar Course at Incorp Computer Training, Kovilpatti.
Completed Software Testing Training at Testing Science, Chennai

Key words____________________________________________________________________
Office Administration, Reception, Customer care, Petty Cash Maintenance, DC and Sales invoice preparation, Vendor follow up,

(B.NITHYAKALYANI)
Place : Chennai
Date :