www.ariantsolutions.com Ariant Solutions Kolkata : BPO CSE / Call Center Team Lead

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Ariant Solutions Kolkata : Sr CSE / Team Lead /Manager
Company Name: Ariant Solutions
Company Location: Kolkata
Designation of the vacancy: Sr CSE / Team Lead /Manager
Company E-mail for contact: rghosh@ariantsolutions.com
Company Website: www.ariantsolutions.com

Details of the job:
Hi,
We are looking for Customer Service Executives and Sr Customer Service Executives.
Location - Kolkata for our own organization.
Shift Timings: U.S. Shift for full time (11.00 pm to 8.30 am) and Part time (6.30 pm to 10.30 pm )

Skill Sets : 10+2 or Graduate with Excellent Communication Skills.

Candidate with experience in international call centers in outbound sales/ inbound process in various international call centers are most welcome.

Salary: Excellent package ranging from Rs. 7500 pm to Rs. 20000 pm plus huge incentives as per the performance.

[sarmisthadey]

Dear Sir/Madam,
From your company's advertisement , I learned about your need for BPO CSE / Call Center,I am very interested in this position and believe that my education and employment background are appropriate for the position.

Enclosed is a copy of my resume, which more fully details my qualifications and working experiences for the position.I believe that the combination of my qualification and experience well-suited to the position you described.

Ms.SARMISTHA DEY
Career Objective: - To work in an esteemed organization in a challenging position utilizing my skills and abilities to fulfill the needs and expectations of the organization.

WORK EXPERIENCES

CURRENT JOB
Name of the Organization: - WIPRO Bpo
Designation: - Technical Associate
Posting: - WIPRO Bpo, Kolkata
Duration: - From June 2009 till Date
Job Profile:-
- Functioning as a Technical Associate who serves as a direct point of contact for customers for the International Inbound process.
- Interaction with customers to handle and resolve complaints and also provide information in response to inquiries about products or services.
- Sending the replacement orders for the printers to the Dispatch team.
- Helping people decide what types of products or services would best suit their needs.
- Assisting the sales team by taking leads of prospect customers who wants to purchase a new product.
- Responsible for ensuring that the customers receive an adequate level of service or help with their questions and concerns.
- Keeping records of transactions and updating and maintaining databases of information.

A) SECOND JOB
Name of the Organization: - IBM India Pvt. Ltd (Under Payroll of Net Connect)
Designation: - Helpdesk Coordinator
Posting: - TATA CENTRE, Kolkata
Duration: - From September 2008 till January 2009
Job Profile:-
- Functioning as Helpdesk Coordinator in TATA Steel project for IBM at multiple locations in Eastern India (Kolkata, Patna, Siliguri and Guwahati)
- Liaisoning between IBM Project Team and TATA Steel users
- Analyzing data and generating various reports and presentations pertaining to project activities
- Ensuring compliance of Project Process and Procedures by IBM project team and TATA Steel users
- Training IBM technical support engineers in administrative process and procedures of the project
- Supervising daily activities of a team of Authorized Service Provider Engineers deployed in the project
- Management and supervision of all hardware assets of Tata Steel in the said locations.

B) FIRST JOB
Name of the Organization: - AEGIS BPO Ltd.
Designation: - Call Center Executive
Posting: - ESSAR House, Salt Lake, Kolkata.
Duration: - From August 2006 till August 2008
Job Profile:-
- Front desk Management
- Help desk of True Value Hubs ( Tata Indicom )
- Monitoring & Reporting
- Assist the Postpaid Dealers of Tata Indicom.
- Assist all the staffs of True Value Hubs, TVS COCO & True value Shops of Tata Indicom for Post paid Number Reserve.
- Helping the DST Team of East hub (West Bengal, Orissa, Bihar, Jharkhand, and Rest of Bengal) in selling the Tata Indicom Postpaid Connections.
- Looking after the sales team by taking leads of prospect customers who enquires about new connection.(PROSPECT DESK )
- Also assist the junior engineers by activating the connections (ACTIVATION DESK).

QUALIFICATION (Education)
- B Com (Banking, Accountancy, Auditing & Taxation. Economics, Costing) from Yashwantrao Mohite College, Pune in 2006.
- Higher Secondary from CBSE (English, Hindi, Accounts, B. Studies, Economics) Holy Cross School, Bokaro Steel City in 2003.
- Secondary from CBSE (English, Hindi, Maths, Science, S.St.) M.G.M.S.S.S. Bokaro Steel city in 2001.

Trainings / Certifications
- Diploma in Banking.
- Tally 7.2
TECHNICAL/ FUNCTIONAL (Application) SKILLS

Skills Details
Application Oracle ECRM , Point of Sale
Microsoft Technologies MS OFFICE 2003 (Word, Basic Excel and Power Point)

PERSONAL PROFILE:
Father’s name: - Mr. Jyotish Ranjan Dey
Date of Birth: - 29th August, 1983
Marital status: - Unmarried
Nationality: - Indian
Languages known: - English, Hindi, Bengali

Current salary : 11k/month
Expected salary: 14k/month (Kolkata),18k/month (Relocation)
Joining Time : Immediate

Date : Place : Kolkata Signature
Thank you for your consideration. I look forward to receiving your reply.

Sincerely,
Sarmistha Dey