www.trinus.com Technologies Pvt Ltd Mumbai : Sales Executive

[Rajkumargautam]

Trinus Technologies Pvt Ltd Mumbai, Mumbai Suburbs : Sr. Executive Sales/Customer Support

Designation: Sr. Executive Sales/Customer Support

Job Description:
Job Title: Sr. Executive Sales/Customer Support
Department: Sales/Marketing
Reports To: Manager Business Development, India
Location: Mumbai (or West Zone), India

Essential Job Duties and Responsibilities:
The Sr. Executive Sales/Customer Support will be a key person is generating customer leads and supporting in post customer acquisition activities. He/She understands the customer’s problem and opportunities in the context customer acquisition. He/She recommends solutions that enable customer and the organization to achieve its goals.

Specific responsibilities include:
The person will be responsible for assisting Manager in marketing and support department.
• Extend market Support to sales teams to build sales volumes and meet sales targets.
• Development of proposals, agreements and pitches for clients.
• Sales and Marketing business performance reporting.
• Establish and maintain marketing database and inventory control of marketing information.
• Support business development opportunities with preparatory research & follow-up.
• Prospecting / Research / Lead generation.
• Invoicing & following up for payments / collection etc with the clients.
• Interaction / co-ordination with other departments for the flow of information required by the marketing/ support department.
• Maintaining a database of proposals and also relevant market data
• Preparing vouchers and bills for senior members of the Sales & Marketing team.
• Organizing conferences between clients and concerned employees, if needed for any clarification.
• The job involves travelling to client locations across India to provide client support activity.
• Ready to wear multiple hat as organization grows in India.
• Ability to work in fast paced environment.
• Provide an excellent customer service after customer acquisition.

Desired Candidate Profile:
• Excellent verbal and written communication skills.
• Strong analytical and problem solving skills – creative, practical, thorough.
• Exercises sound judgment in communications.
• Takes direction well; can work independently in most situations.
• Consistently professional, reliable and objective.
• Should be able to handle work pressure.
• Good co-ordination and interpersonal skills.
• Prior experience in educational industry a plus.

Address:
Trinus Technologies Pvt Ltd
Unit 102, Building#3, Sector#3 Millenium Business
Park,MIDC, Mahape Navi Mumbai
MUMBAI,Maharashtra,India 400001

Email Address: ita@trinus.com
Website: http://www.trinus.com/

[Guest-IJT]

Name : premnath m
Email : premnath0606 AT gmail.com
Designation / Skillset : Customer support
plz go through my profile

Resume :

Area of Interest :
HR & Administration
Languages Known :-
- English
- Tamil
Computer Skills :
- Knowledge to work with MS Office packages
- OPERATING SYSTEMS
Windows 98/ 2000/ XP
Hobbies :
- Playing Foot- ball
- Listening music
- Reading books Objective
To pursue a challenging career that would enrich my knowledge in the field of management and offer an opportunity to utilize my potential to the maximum.
Educational Qualifications
- B.E(Computer Science)
KVCET.
Anna University,Chennai

- HSC
St.Josephs Mat Higher Secondary School
Chennai 84%

- SSLC
St.Josephs Mat Higher Secondary School
Chennai 71%

Key Skills
- Team player and adaptable to the changes.
- Effective communication and interpersonal skills.
- Leadership skills.
- Quick in decision making.
- Persuading and influencing people.
Accomplishments

- Sports secretary and Fine Arts coordinator
- Zonal Cricket player.
- Participated in different Management meet.
Leisure Work
- Watching TV
- Listening to Music
Technical Skills
- Completed .net Course in Vijalakshmi Solutions
- Good Knowledge in Computers.
WORK EXPERIENCE
ADVENTITY GLOBAL SERVICES as Contact Center Executive. ( April 2010 to March 2011)
It’s a outbound callcenter(Telecollection) Bank Name : Barclays Section : Credit card Band : 2-B
Responsibilities :
- Interacted with Customers from Bangalore,Hydrabad,Mumbai,Chennai,Kolkata,Kochin.
- To Intimate the customers to make their credit card payment before due date.
- To Guide them while making online payment.
- Clearing Queries.
- Sending soft copy bills when required.
- Acheiving monthly targets.
- Negotiating with customers to make their pending minimum amount due.
- No wrong commitments.
- Daily follow ups.
- Maintaing Excel throught out the month.
- Updating Excel daily and report to Team Leader.
- At finally disposition.
- SKILL SETS HANDLED
- Handled irate,hesitate Customers .
- Have 3 months of experience in Settlement department.
..
- WORKED SECTIONS
- Settlement Dept
- Platinum Card
- Gold Card.

- STRENGTHs IN COLLECTION FIELD
- Never gave wrong commitments.
- Scored More than 90% in quality without fatal.
- Hard Convince.
- Never gave wrong commitments.
- Achieving Targets in daily basis.
- Making 300 calls per day.
- Regular in shifts

- TARGETS
- To Collect 1 Lakh Per Day.
- 250 Calls Per Day.
- ACHIEVEMENTS
- Achieved Best caller award.
- Team member in Barclays cricket team and succeed year 2010 Tournament
Declaration : I hereby declare that all the above mentioned details are true to the best of my Knowledge.
Place : Chennai Sincerely,
Date : Premnath M
-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4349682
Date & Time : 9th Jul 2011 6:11 AM (UTC)
IP Address : 117.202.128.168
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30
Predicted Country : India