HSBC Bank India Careers Bangalore : Customer Service Executive

[Admin]

Job Title
Customer Service Executive

Job Description

[LIST][*]Acquire knowledge on HSBC products and procedures.[*]Efficiently handle inbound and outbound calls to resolve overseas customer queries.[*]Electronically process data and respond to customers queries pertaining to banking transaction from HSBC offices across the globe.[/LIST]

Skills Required

[LIST][*]Excellent English communication skills.[*]Ability to interpret and handle complex numerical data.[*]Excellent interpersonal and negotiating skills.[*]Good keyboard skills.[/LIST]

Business Area/Department
HSBC Direct

Academic Qualifications

[LIST][*]12th Std[*]10th Std[/LIST]

Years of Experience
Fresher's may also apply

Type of Experience
Relevant experience would be an added advantage

Work Timings/Shift Type

[LIST][*]5 weeks in classroom training as full timers (3.30 pm to 11.30 pm IST ),[*]5 weeks in Academy. During their time in Academy, they will work part-time (1.30 pm to 7 pm IST - 4 day working Friday to Monday).[*]Once on board in operations, will have to work tentatively a 2.30 pm - 7.30 pm IST shift. Weekly offs may not be Saturday / Sunday[/LIST]

Type of Opening
Part Time

Location
Bangalore, India

http://www.hsbcglobalresourcing.com/...aspx?jobid=279

Apply here:
http://recruit.hsbcglobalresourcing....aspx?jobid=279

[Guest]

Dear Sir,
i'm udaya ,i'm attaching my resume B.SC+3 year Exp (planning Department) in Packaging India...

Regards,
D.Udai

[Guest]

CURRICULUM VITAE

PERMENENT ADDRESS :
POMPA CHAKRABARTY
C/O, Mr.Jaideep Chakrabarty
F/118/ (OLD), B.S.E.B Colony
P.O- Shashtri Nagar, Bihar
Patna-800023.

OBJECTIVES :
I want to work in a reputed bank, where I may use my hard labour in favor of that company.

EDUCATION QUALIFICATION :
YEAR QUALIFICATON UNIVERSITY/BOARD
2005-2008 B.COM
(Honours :-Accounts) Patna University
2001-2003 INTERMIDIATE Magadh University
2000-2001 HIGH SCHOOL Govt.Girls High School

PROFESSTIONAL QUALIFICATION :
- Advance Diploma In Computer Application In The Year 2007 From Digital Computer Center, Patna.
- HONOURS DIPLOMA IN BANKING AND FINANCE SERVICES IN THE YEAR
2010 FROM INISTITUTION OF BANKING FINANCE INSURANCE (IFBI, PATNA)

ABOUT SELF :
A well developed, mature personality, with a balanced mix of academics and extra curriculum activities. As well as a goal oriented, labourious and simple personality.

WORK EXPEREANCE :
ONE TOUCH SOLUTION in UK PROCESS at NOIDA. Joined on 10th of October 2008 to 30thof December, 2008.

EXTRA CURRICULUM ACTIVIES :
Won various competitions in sports, painting & other events in various field over the educational career.

CONTACT INFORMATION :
NAME : Pompa Chakrabarty
FATHER’S NAME : Mr.Jaideep Chakrabarty
DATE OF BIRTH : 30/03/1985
PRESENT ADDRESS : POMPA CHAKRABARTY
C/O, Mr.Jaideep Chakrabarty
F/118/ (OLD), B.S.E.B Colony
P.O- Shashtri Nagar, Bihar
Patna-800023.
E MAIL ID : pompachakrabarty_85 AT yahoo.co.in
MOBILE NO. : 9386564202

[Guest]

Sir

I am awadhesh kumar pandey from jamshedpur i am MBA in marketing sep. from Punjab technical university jalandhar,,, i want job in banking sector,, so
Pls give a chance to work with u...


Thank you

Awadhesh kumar pandey

[Kashif S A]

DearMadam/Sir,
Iam Kashif from Bangalore,this is in regards the vacancy for the post of Customer Service Executive.
Please find my CV attached below
CURRICULAM VITAE
Kashif S A
Email Id : Kash_606 AT rediffmail.com
OBJECTIVES :
To be in a position in a result oriented company that seeks an ambitious career conscious person where acquired skills and knowledge will be utilized towards
Continuous growth and advancement. A passion for knowing new concepts and willing
to pursue a career in the industry.
WORK EXPERIENCE :
Organization : Emerging Solution
Designation : Team Leader cum Manager
Experience : 2008-2010
- Handling a team of 20 members.
- Responsible to conduct team meeting every morning and taking individual Commitments from each team member.
- Giving Constructive feedbacks and updating about the latest changes.
- Setting up the daily targets.
Maintaining the daily sales reports and achieving the required targets
Organization : SBI Cards (GE Money)
Designation : Team Leader
Experience : 13 months {Aug 2006 – Aug 2007}
- Handling a team of 15 members.
- Responsible to conduct team meeting every morning and taking individual Commitments from each team member.
- Giving Constructive feedbacks and updating about the latest changes.
- Setting up the daily targets.
- Maintaining the daily sales reports and achieving the required targets.
: Organization : Askon Marketing Services
Designation : Team Leader
Experience : 18months {Feb 2005 – July2006}
- To make Collecting the related documents from the respective customer by the Field Executives
- Giving Instructions For Completing the application form and forwarding the respective form to the bank.
- Responsible to conduct team meeting every morning and taking individual Commitments from each team member.
3 : Organization : Consortium Management Services
Designation : Executive Officer
Experience : 6Months {Sep 2007 – March2008}
- Collecting the related documents from the respective customer.
- Achieving the weekly and monthly targets.
- Approaching The Builders and the Construction Companies
4
EDUCATIONAL QUALIFICATION :
- Passed Board of Pre-University Certificate (PUC)
- Passed Secondary School Leaving Certificate (SSLC
COMPUTER SKILLS :
- Basics of computers, Windows Operating system, Internet basics.
HOBIES :
Riding and Playing Cricket
To further enhance my career in a professional managed organization which provides
Opportunities for growth, learning and career development.
Place : Bangalore: Kashif S A
Date :
Regards
Kashif S A

[Guest]

RESUME

JENNIFER D’MELLO jennydmello30 AT gmail.com

- Career Objective
- Education
1. Passed S.S.C, Goa Board in March 2004.
2. Passed H.S.S.C, Goa Board(Cmmerce Stream) in March 2006.
3. Passed B.Com, Goa University in April 2009.

- Computer courses
1. Windows XP, Word, Excel, Power Point, Internet, E-mail (MS Office) in the year 2008.
2. Computer couse in Diploma in Financial Accounting in the year 2007.
3. Acounting package in Tally in the year 2007.
4. Having knowledge in typing.

- Language known
English, Hindi and Konkani in reading and writing.

- Hobbies
Listening to music, travelling, painting and games like Basket ball and Badmilton.


- Extra Curricular activities
Attended orientation on Personality Development in the year 2008.

Rewards : Received awards for my outstanding performance in spors adn inter stream competion.

- Core Competencies
1. An excellent hardworking team member with high level of team spirit.
2. High commitment towards the given task.

- Work Experience
Presently working at Altisource Business Solutions from November 2009 as an Associate.

[Guest]

Kamei Peimila
Email : peilan1184 AT yahoo.co.in
Profile :
- Competent and diligent professional with cross functional expertise in handling teams.
- Rich with diverse background of leading, managing and motivating and creating a culture striving for excellence.
- A self motivated and diligent professional with 2.8 years of experience in Mortgage Industry.
Skills and Experiences at Ocwen Financial Solutions : (October 2008 to date)
Role : Floor Leader – Operations (US Mortgages-Real Estate Owned) (April 2011 to date)
Responsibilities :
- Supervise customer service associate and queue monitoring system to ensure team follows required business Service Levels.
- Ensure that all calls come to REO Operations Customer Care call queue been answered by team in an accurate and timely manner.
- Organize, monitor, and drive quality for team’s work and assist in department training and reporting.
- Arrange and perform periodic meetings with internal departments that have a direct impact on REO Sales Customer Care.
- Coordinate department activities with the manager to include : work flow monitoring, process improvement, training, reporting and special projects.
- Work on special assigned and cross-functional projects, if needed.
- Ensure all necessary support been provided to include direct engagement to handle escalations and/or exceptions to process.
- Liaise with multiple parties to ensure that support is provided to customer care team representing caller’s query.
- Focus on all aspects that minimize the time required to complete various activities.
- Provide oversight to activities of team members.
Key Result Areas :
- Driving customer service SLAs- Quality, Call abandonment, Average Speed of Answer and other metrics as will be deemed important by the business unit
- Monitor calls and share feedback with the team
- Assist team in training and process improvement
- Managing Telephone management tool
- Driving Schedule Adherence
- Handling Customer escalations
Role : Specialist- Operations (US Mortgages-Real Estate Owned) (April 2010 to March 2011)
Responsibilities :
- Manage the India REO Sales Associates that coordinates the Real Estate Broker and Sales Associates located in the United States coordinating buyer tours and processing declines offers, coordinating lock code requirements and responding to customer questions.
- Coordinate with Ocwen’s REO asset Management team.
- Prepare REO training manuals for different sub functions within REO Sales.
- Train the new joiners for different functions, conduct process test and mock calls for the Phone Support staffs, provide feedback accordingly and take a call as to when they will be fit to hit the floor.
- Have also trained the Assistant Managers who were new to the industry.
- Monitoring “Service Quality” of the team to ensure high Customer Service Standards.
- Identify non performers and effectively coach towards committed and consistent performance. Place on extended support and monitor the results.
- Provide appropriate feedback to the low scorers resulted in the Quality Check and also provide refresher training, if needed.
- Prepare the Training Plan on a quarterly basis to plan and organize the various Training Programs and liaise with the Resourcing team for structure a plan for the implementation of the Training Programs.
- To plan for the daily property assignments for the Contract Follow up Team.
- Handle all the Escalation Calls of any issue related to the process.
- Coordinate with multiple departments associated with REO Sales and also the Web Support Team and provide end to end update details to the team.
- A part of the Call Calibration Team with the head Quality Team located in Mumbai which happens every month.
- Take up Special Projects every now and then assigned by the Higher Management.
- Handle Escalation Cases and was able to close the cases in timely manner.
- Prepare and maintain Break Trackers for the team and also have a close eye on the login and the logout time of the team members.
Role : Associate- REO Sales (October 2008- March 2010)
Responsibilities :
- Attend incoming calls from customers (real estate agents, potential buyers etc.) and resolve queries via phone.
- Being an integral part of the Phone Support Team, I handled escalation calls and provided seamless resolution to new queries that have risen due to changes and evolution of the process.
- Being a customer focused individual, steeped up to a plate and coordinate with different Department related to REO Sales for a new query and contributed a great extend in resolving every issue coming up and has successfully been able to reduce the same after working with the concerned department.
- Goes the distance in researching the information that the caller requests and gives out the accurate information and thus being detail oriented.
- Being able to analyze and interpret various call reports was a part of the Call Calibration Team and able to conclude what was depicted from the report.
- Also taken up the initiative of training the new inductees.
Key Result Areas :
- From the 8000 plus calls serviced, I just had a quality issue with just one call.
- Point of contact for all new queries and escalations.
- Able to efficiently achieve my personal target and made sure that all the escalation calls were attended to and all customer’s issues and queries resolved.
- Able to respond positively to pressure along with meeting my objective and the team’s as well.
- Apart from achieving personal targets, I have shared best practices with the rest of the team ensuring knowledge transfer.
Achievements :
- Rated as High B in my first annual Appraisal.
- Have been appreciated by the Management, Real Estate Agents and customers in various occasions.
- Participated and won in various center wide activities.
- Won the “Best Dressed” among the Department.
Additional Responsibilities :
- Lead and motivate teams to ensure a balance between Task, Team and Individual is maintained at all levels and ensure the team works in a cohesive manner in the absence of the Manager Operations.
- Motivate and develop team members to meet business objectives.
- Resolving people issues rising within the team as well as within other teams.
Key Skills and Attributes :
- Good Communication Skills (Written or Oral)
- Able to prioritize task.
- Self Motivated
- Fast Learner and Hard Working
Education :
Master of Business Administration (MBA)
2010 - Sikkim Manipal University
Major : Human Resources
Bachelors’ Degree in Science (B.Sc Biotechnology)
2007 – City College, Bangalore
Trivia :
Kamei Peimila

[Guest]

Shariq Hassan
Email : parrayshariq AT yahoo.com
CAREER OBJECTIVE :
Looking for a challenging position, utilizing abilities developed through my experience and education with the opportunity for professional growth based on performance in…
Banking and Financial Services
PROFESSIONAL PROFILE
A creative, enthusiastic, high-achieving Banking Professional with over 9 years of proven experience in Retail Banking. Self- motivated and focused with a proven record of handling Liability, Assets and all other Retail Banking Products and managing a team effectively.
- Thorough understanding and updated knowledge of Conventional and Islamic Retail Banking Products and Processes.
- Extremely dynamic, dependable and self motivated individual able to function well under Pressure with integrated Relationship Management Capabilities to attain Customer Satisfaction, Retention and Profitability.
- Strong probing, communication, analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.
- Keen planner with proven abilities in devising strategies to augment business and streamline the resources for business excellence and delivering on client commitments.
- Excellent Time & Team management abilities.
PROFESSIONAL EXPERIENCES
HDFC BANK BACKUP BRANCH MANAGER FEBUARY 2011 – TILL PRESENT
HDFC BANK is India's leading private sector bank that has won accolades world over and has won many national and international awards.
Working with HDFC Bank, Srinagar Kashmir as Backup Branch Manager
Major Responsibilities Include;
- Based in Budgam Kashmir Branch and reporting to Branch Head.
- Branch Merchandising, Branch administration and Lobby Management
- Supervise & Monitor Personal Banker desks and contract sales staff
- Authorize Personal Banker transactions
- Resolution of customer queries/complaints
- Ensure quality customer service is delivered and customer issues are solved.
- Generate business, cross sell and monitor cross sales of Personal Bankers
- Enhancing the value of existing accounts and retention of existing portfolio
- Cost Management and staff productivity
- Responsible for Cash and Customer transactions at the Teller counters
- Supervising all Non-Cash transactions like DD/MC, fund transfer etc
- Penetration of Saving Accounts on non liability customers
- Ensure that all tellers are adequately trained on the Products of the bank.
- Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
- Reconciliation and maintenance of suspense accounts register as per the required format
- Branch Operations and Audit Compliance
EMIRATES NBD ASSISTANT MANAGER (SALES AND SERVICE) - BRANCH OCTOBER 2007- JUNE 2010
Emirates NBD is the leading retail bank in the UAE, with over 129 combined branches and is the biggest banking group in the Middle East in terms of assets. The merger of two large Dubai-based banks, “Emirates Bank” and “National Bank of Dubai” formed Emirates NBD.
Worked with Emirates NBD - Dubai, UAE as Assistant Manager Sales and Service – Branch
Major Responsibilities Include;
- Based in Emaar Business Park Branch and reporting to Branch Manager.
- Manage and direct a team of five PBOs and CSRs to attain superior excellence in customer service and achieve sales targets set in terms of product mix.
- Effectively execute service processes in a team environment and conducting high-quality interactions on weekly and monthly basis
- Provide prompt coaching and counseling to staff as needed and sharing Knowledge on Product Features, Customer Service, Sales Skills and Competition.
- Implement and monitor Sales plan of the Branch in order to ensure optimum resource utilization and Updating monthly performance of the PBOs to Branch Manager.
- Ensure high level of customer satisfaction by providing Personalized Services and ensure that all customer complaints, account problems and their needs are attended by the respective staff effectively and generously.
- Encourage Cross-Selling of Retail Products of the Bank including Personal Loan, Credit Card, Auto Loans.
- Check, examine, evaluate, and process all forms and applications submitted by the team members and to ensure same is processed expeditiously in the respective back office departments.
- Improving TAT and Service Level within the unit by coordinating with various departments for close and quick redressal.
- Strictly ensure compliance of all banking policies and procedures while rendering services to customers and while selling products / services to the customers.
- Meet Market Share by Developing Profitable new Relationships and Enhancing the existing Ones.
- Approach the High Net Individuals to sell them the banking services and accrue new Priority Accounts in highly Competitive Market.
- Identify and target different potential companies and propose there inclusion in EmiratesNBD Approved list of Employers.
- Ensure ready availability of Forms, Applications, Product and Services info Handouts and other Branch Stationary in the Branch.
- Assist Internal Auditors with files, documents, reports and information needed, and ensure good branch rating.
- Proposed change in policy and procedures from time to time, keeping in mind with latest market trends and behavior.
DUBAI BANK RELATIONSHIP OFFICER / MANAGER JULY 2005 - SEPTEMBER 2007
Dubai Bank part of Dubai Holdings was a high-end Conventional Bank of UAE and became Shari’a Compliant Bank in the Year 2007. Developed Understanding of UAE Market through on and off job trainings and acquired knowledge of Islamic Banking and its Products through the rigorous training provided by the Bank after its conversion to Islamic Bank.
Worked with Dubai Bank as Relationship Manager Branch Banking.
Major Responsibilities Include;
- Based in Jebel Ali Branch and reporting to Branch Manager.
- Look after day to day Branch Business, Customer service and other Branch related works.
- Attend to all customer inquiries and assist customers in their selection of various accounts and financial services to Contribute towards the overall business goals.
- Acquire, maintain, retain, and develop good customer relations with all existing and new customers by ensuring high level of customer satisfaction through personalized services to ensure Referral Business.
- Profile customers, ensure complete documentation including checking of the Central Bank Rating for new customers.
- On spot Account opening, maintenance & servicing (Personal & Corporate A/C’s) & issuing ATM & Cheque Books.
- Issue different bank letters which included Liability, Clearance, Balance Confirmation, Account Confirmation and Signature Verification Letters. Accept and process Buy Out letters and MC’s from other banks.
- Coordinate issuing of NOC/Release letters for auto finance customers and to arrange Bank Guarantee Letters for companies.
- Problem solving, follow up and coordination with Credit, Operations and Collections upon all customer issues
- Identify target market companies for products like payroll packages and other services and propose new potential Companies for inclusion in Target Market List of the Bank.
- Brief customers about Shari‘a compliance of the Bank Products after Conversion.
- Acquisition of new Accounts, (SANAD) Personal Finance, (MARKABA) Auto Finance, Islamic Covered Card in Highly Competitive Market.
- Source Business by developing monthly promotional Stall at different Company like Dubai Holding, Dubai World, Emirates Airlines, Mall of the Emirates, ADNOC, etc.
- Also constantly deepen and grow Major Corporate Relationships in a highly competitive market to improve profitability.
ICICI BANK SALES OFFICER / TEAM LEADER AUGUST 2001- MAY 2005
Joined with ICICI Bank in Bangalore, India as Sales Officer
Promoted as Team Leader in June 2003
Major Responsibilities included;
- Accomplish personal as well as team targets.
- Mentor, motivate and guide Seven (7) highly dynamic team members ensuring sales - business generation and achieve budgeted figures & activity ratio on monthly basis.
- Major duties included target oriented Payroll Acquisitions, Personal Loan and Credit Card Sales.
- Effectively executed sales and service processes in a team environment by conducting high-quality sales and service interactions on weekly and monthly basis
- Looked after sales promotion, customer acquisition and corporate presentation.
- Regularly accompany Sales Officers on field visits and on presentations to customers in order
to provide support to close deals and for start of a new relationship.
- Ensure to attain high level of customer satisfaction by meeting all their genuine needs and demands.
- Provide ongoing training and exposure to sale Force on self development, credit and risk, to ensure
that they were adequately armed to do ethical banking.
- Identify potential companies, fix meetings, present the products, motivate to start a relationship, develop the relationship, provide the services and maintain the relationship.
- Micro level marketing activities including Tele calling and cold calling prospective customers to sell them services.
- Constantly follow up with the clientele to deepen and grow Existing relationships in a highly competitive market to improve Profitability.
JAMMU & KASHMIR GROUP OF INDUSTRIES OFFICER ADMINSTRATION & PUBLIC RELATIONS MARCH 1999- JUNE 2001
Joined JKGOI- Srinagar as Officer Administration & Public Relations
Major Responsibilities include;
- Provide office administrative support to senior management.
- Coordinate office activities and schedules, to ensure smooth office operations.
- Proof read documents and make appropriate edits.
- Prepare attendance and punctuality reports.
- Prepare correspondences, reports and other miscellaneous documents and arrange meetings.
- Liaison with different clients of the company and brief them with the services offered by the company.
- Anticipate, understand and respond to the needs of clients to meet their expectations within the organizational parameters.
- Liaison with governmental agencies for necessary approvals.
EDUCATION & TRAINING
- Comprehensive Training of Islamic Banking by Emirates Institute of Banking & Financial Studies,
Sharjah, UAE in 2006.
- Certificate in Oracle and D2K from Singapore Informatics Computer Institute (PVT) Ltd. in 2000.
- Masters in Public Administration from Aligarh Muslim University-Aligarh, India in 1998.
- Bachelors’ in Science from Kashmir University, India in 1994.
- Customer Services Training by Mercury International, Dubai
- Leadership and Sales Management Training by Network International, Dubai.
ACHIEVEMENTS
- Participation in National Kayaking Championship.
- Participation in National Swimming Championship.
- Best Employee of the year 2000 in JKGOI.
- Won ICICI Customer Acquisition Contest in April 2004.
- Got many companies proposed and listed in the Approved list of Employers of Emirates & Dubai Bank.
- Won a Paid Trip to Paris for Best Performance in (SANAD) Personal Finance Business in 2007.
- Achieved 223% of Team Target for personal Loan Business in Sept’08 in ENBD.
- Awarded EmiratesNBD Certificate of Excellence at DSF Certification Ceremony, Dubai.

[Guest]

Anusha.G

E-Mail :
anushagunti AT gmail.com

Objective
Climbing the steps of success, providing with my efficiency and dedication towards the task assigned to me and establish myself with creating a benchmark to lead the people towards success. Seeking a challenging position in a well established Organization where my finance education and experience will have valuable application.
Career History
GATE DEGREE COLLEGE
Accountant - Responsibilities
- Entered all invoices for payment into the accounting system.
- Processed all cash receipts, Cheques and prepared bank deposits.
- Received all raw Materials and finished goods into the accounting systems.
GENPACT - Responsibilities
Presently working as a Process Associate in Genpact from Dec’2010-Till Date.
- Invoice Process – SAP Invoice Process END User.
- Checking invoices with SAP tool
- Updating invoice details in SAP tool.
- Sending invoices to client.
Academic record
MBA HR And Marketing
- Sri Venkateswara University, Tirupati
- Aggregate : 72%
- Duration : 2007- 2009
Bachelor of Commerce (Computer Applications)
- Sri Venkateswara University, Tirupati
- Aggregate : 60%
- Duration : 2004- 2007
-
Board of Intermediate (C.E.C)
- Little Angles Jr. College , Tirupati
- Aggregate : 60%
- Duration : 2002- 2004
-
Secondary Education
- SVCH School ,Tirupati
- Aggregate : 60%
- Duration : 2001-2002
Hobbies
- Gardening
- Listening Music

Technical Skills
- Knowledgeable about Internet Browsing, E-Mailing and MS Office Outlook.
- Tally 7.2, C, V.B and Oracle.
Project Experience
Title : A STUDY On Recruitment & Selection Policies.
Company : A.P.S.P.D.C L, TIRUPATI.
Duration : 2 months
Knowledge and Skills
- Strong communication skills.
- Strong business application skills.
- Good computation skills.
- Good writing and verbal communication skills.
- Willingness to learn.
Personal Skills
- Work effectively with diverse groups of people.
- Ability to learn quickly and to correctly apply new tools and technology.
- Fast Learner.Adapt well to changes and pressures in the workplace.
- Ambitious hardworking and committed to excellence.
- Committed to deadlines and schedules.
- Honest, Sincere and a Hard Worker with a high level of integrity.
- Good Communication, Inter Personal and Excellent organization skills with a Quest and Zeal to learn New Technologies.

[Guest]

Padmanava Ghosh
E-mail : padmanava_ghosh AT rediffmail.com
Career Objective
Diligent and sincere, looking for an opening in a fast paced, growth oriented organization, especially in banking sector, to carve out a responsible position where I can utilize my skills and concomitantly develop new ones.
Education
Pursuing
MBA( Symbiosis Centre for Distance Learning)( Completed 2nd Semester with 68.17% aggregate
Proffessional & Academic Qualification :
Pursuing MBA and having near about 5 years experience in BFSI space and looking for an opportunity in customer services in any reputed bank.
1) Certificate in Life Insurance( IRDA ) :- 2011
2) Licentiate- General Insurance (Insurance Society) :- 2009
3) Diploma in Software Engineering(NIIT ) :-2008

4) B. Com (H)( Accountancy )
Calcutta University
Year of Passing : 2006

Professional Proficiency
Exposures : Proficiency in MS - Word, MS - Excel, MS - Windows,MS Powerpoint, Internet, e-mail, payroll, billing, reception handling, operations handling, cash handling,compliance, account services, relationship marketing in both life and general insurance, open marketing in life insurance, administrative activities and maintaining MIS.
Work Experience
Current organisation ( Current CTC :- 140000 INR ) :-
Royal Sundaram Alliance Insurance Company Limited ( 05th May 2011 to till date ) as Sales Officer Bancassurance
Job Profile :-
Designated as Sales Officer and handling the bancassurance relationship of Standard Chartered Bank, striving towards meeting of bank’s revenue in retail business, providing with product knowledge and initiatives and acting as a change agent to improve the business and maintaining a smooth process of premium booking and after sales service.
Achievements :
Acting as a change agent in making an average performing branch a good one over the span of six months in both attitude and numbers.
Previous Experience :-
1) Cholamandalam MS General Insurance Co Ltd as Front Office Associate and Admin ( 05-Jan-2011 to 04-May-2011)
2) Peerless Developers as Senior Sales Executive ( 26-Sep-2010 to 23-Nov-2010)
3) India Infoline Finance Ltd as Sales Manager- Life Insurance ( 01-Feb-2010 to 12-Jul-2010 )
4) Tata Aig Life Insurance Co Ltd as Field Sales Officer Bancassurance ( 01-Sep-2009 to 23-Jan-2010)
5) Bajaj Allianz General Insurance Co Ltd
a) As Junior Executive Bancassurance ( 01-Dec-2008 to 31-Aug-2009)
b) As Junior Executive Underwriting Ops ( 01-Sep-2008 to 30-Nov-2008)
c) Trainee Underwriting Ops ( 01-Mar-2008 to 31-Aug-2008) when promoted to rolls.
d) Joined in as Data Entry Operator on 16-Apr-2007.
Other Achievements :-
1) Scored 87.34 percentile in Management Aptitude Test held on 04/06/2008.
2) Certificate in Microsoft Vista from NIIT on June 2007.
3) Scored among top 35% in 3rd National IT Aptitude Test held on January 2007.

[Guest]

Hi myself Damodhar s i m looking for job in customer service executive in bank and in bangalore even i have experience in domestic cal center for 1 year if u have an job please contact me

[Guest]

I want this type of job to bild my cerrer with hsbc bank