www.shelltransource.com Shell Transource Ltd Mumbai : BPO TeleMarketing, Telecallers, MIS Coordinator

[Admin]

We offer you a work environment that is creative, dynamic, responsive and networked - and which will play a leadership role in the industry and the countries that we operate in. We need Shellites who are visionary, collaborative, inclusive and insightful to leverage the limitless human potential for creativity in architecting and delivering quantum increases in value.
Careers at Shell Transource Ltd goes beyond the proverbial.

A Company, with more than 16 years of experience in the BPO field. Spread across the Indian subcontinent in more than 300 centers. So what helps this company tick? What helps us retain the single-minded approach of customer satisfaction as the primary goal with employee strength of 2000 across the globe?

In Shell Transource Ltd the answers are simple. We treat our employees as precious assets. The company fosters growth by dedicating time and energy to ensure that each one in the Shell Transource Family grows to the fullest potential. And as a collective effort we get results, which helps us consistently maintain better industry service standards and thus, helping us take the big leaps.

Hot Jobs (Apply Soon...) System Analyst / Tech Architect (No. 2)
The candidate should be B.E. with 4 yrs+ experience as a System Analyst and completed to min 2 entire SDLC Projects, UML, ISO, VB, COM, .net is an added advantage (Aviation Domain if possible)

Sr. Programmer /.net architect (No.2)
The candidate should be B.E. with 4 yrs+ experience, SDLC Projects, UML, ISO, VB, COM, .net

Sr. Programmer (No.2)
The candidate should be Min Graduate with 4 yrs+ experience with VB, COM, .net is an added advantage

Jr. Programmer (No. 5)
The candidate should be B.E. with 2 yrs+ experience with VB, COM, .net is an added advantage

TeleMarketing / Telecallers / MIS Coordinators

If you interested to be part of this winning team. Mail us at

jobs.st@shelltransource.com

Shell Transource Ltd.
Ground Floor, Shah Indl. Estate,
Saki Vihar Road, Andheri (East),
Mumbai (Bombay) - 400072. INDIA.

Shell Transource Ltd.
Model No. T-361, 6th Floor,
Tower no.8, ITC Park, CBD Belapur,
Navi Mumbai-400614. INDIA.

http://www.shelltransource.com/careers/careers.aspx

[Guest-IJT]

E-mailid : ritu.mehandru AT gmail.com

Objective:
To set and attain career goal through hard work and determination.

PROFESSIONAL EXPERIENCE:
Centre Manager:Frankfinn Institute of Air HostessTraining 27th Aug 2007 – 15th March 2008
MAIN RESPONSIBILITIES :
- Is responsible for the overall administration and smooth functioning of the centre.
- Has to be a good administrator, communicator, problem solver and team motivator.
- Has to co-ordinate with vendors, property owners and other people concerned cost efficiently for the requirements of the centre at different times.
- Has to conduct staff induction
- Has to make the MIS and CH Reports and send it to the Head/Corporate office every month at the specified time.
- To check the punctuality of the staff and to implement the same adopt the ‘Lead by Example’ policy.
- To check on the students and the smooth running of the classes.
- Has to coordinate with the parents of the students in case there are any issues.
- Has to handle the grievances and issues of the staff.
- Has to be aware of the formats and KRAs of all the staff members in the centre.
- Has to analyse the performance of the centre through the reports and proactive in working towards making it a profit generating centre.
- Has to monitor and delegate the marketing work by coordinating with the marketing team.
- Has to be alert and observant at all times.

Senior Executive : - HCL Aug,05-march,06
Joined as a senoir cc for a UK process (British telecom). Was promoted as a floor trainer for the same. Worked in Hcl for 8mnths after which had taken a maternity leave. Was in the payroll of Hcl till december and then resigned for personal reasons.
Had taken training sessions with the freshers
Monitored calls, time to time.
had taken one o one for betterment of the candidates.
Sent daily reports to the team leader for the freshers who hit the floor.

Senior Executive : - Global Vantedge Aug,02 – Aug,04
Job Profile:
Was working as a senior executive and handling third party collections portfolio. Working as an SMS with the new batch for better performance.
Proceeses like Black Hawk, AT&T,and presently working with Discover card.
Attended trainings like FDCPA, Collections, Voice & Accent, Compliance, and Web & System training.
Mentored new hires and helped them come up the learning curve,shared best practices and ensured that the whole team /portfolio is benefited.
Ensure quality reporting and work with operations to build a highly effective measurement and reward systems based on empirical data.
Understanding onjob training needs and assist in scheduling and time management.
Periodically interact with middle and senior management.
Embody the spirit of excellence through team building, and sound man-management skill..
Develop strong inter-personal relationships with the team to cohesively bond them together with the company and integrate them with the vision and core values.
Topped the portfolio of collections and also been rewarded six sigma in collections and rewarded for it.

Process Associate: - GE CAPITAL – Gurgaon Feb,01 – Aug,02
Job Profile:
Worked as Process Associate and worked with the Outbound Collections in the early as well as late stage portfolios.
Done training sessions with the new associates and mentored new associates to help them work better in a new environment. Also done sessions with the teams on effective communication skills,process knowledge,soft skills,and system familiarity.
Escalated calls resolutions given on time to new people.
Strategizing and motivating team members to achieve team targets.
Conducted Compliance sessions for OUTBOUND COLLECTIONS.

CORPORATE TRAININGS:
Compliance Training.
Collections skills training.

Summary of Qualifications:
Worked with CITICORP MARUTI FINANCE (CALCUTTA),Front Office handling Car finance and EMIschemes.
Worked as a trainee for bonds, and fund in ICICI (Calcutta).

EDUCATION :
Bachelors in Humanities:Passed from Calcutta University with 2nd Division..
West Bengal Board of Higher Secondary Education:Passed with 2nd Divison.
West Bengal Board of Secondary Education: Passed with 1st Division.

Additional Information:
An active member of ROTARACT CLUB OF CALCUTTA, for 3 ½ Yrs.
Learning,FUNDAMENTAL,MS-dos,win-98/nt,Programming Techniques,Database Concepts,Foxpro.
Have been an active member in leadership training servive in Carmel convent.
Other interests painting and semi-classical music.

[Guest]

AMEEN UR RAHMAN .M
E-Mail : mohdalirahman24 AT yahoo.co.in

Career Objective :
To be associated with a progressive organization that gives me scope to apply my knowledge and skills, towards the growth of the organization and thereby gain satisfaction in all aspects.

Work Experience :
PAI’S INFOWAY Pvt. Ltd, Adyar - Chennai
Designation : MIS administrator
Service : April 2004 - January 2006

BRAIN BOX Pvt. Ltd, Adyar - Chennai
Designation : System Administrator
Service : January 2006 – October 2007

GMG MEDISCRIBES, Teynampet - Chennai
Designation : System Administrator
Service : November 2007 – March 2008

TRIUNE TECHNOGLOGY SERVICES, Nandanam - Chennai
Designation : System Administrator
Service : March 2008 – Till now
Job Nature :
- Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
- Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
- Coordinate and monitor troubleshooting to isolate and diagnose common system problems : document system events to ensure continuous functioning. Recommend course of action and implement as approved.
- Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures.
- Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes.
- Maintenance of MIS work on a daily basis.
- System assembling and troubleshooting.

Educational Qualification :
- +2, passed in Islamiah Boys Higher Secondary School - Vaniyambadi
- BA English, 2nd year Annamalai University - Chennai.

Technical Qualification :
- Software packages – MS-Office, MS-DOS, Corel word, and Mspaint
- Typewriting English (Higher)

Strengths :
Quick Learning
Effective persuasion
Flexible
Getting along with people easily

[Unregistered]

INDIRA C. SINGH
E-Mail : singhindeera AT gmail.com

IT OPERATIONS PROFESSIONAL :
Seeking career enriching assignments to leverage enriched techno-functional experience in Project Management, Process Improvement, Service Delivery, Client Relationship Management, Implementation & Maintenance of Database and Business Development

Career – At a Glance :
Performance driven professional offering techno-functional and strategic support of nearly 9 years in implementation and maintenance of database driven client server applications in BPO industry.
Breadth of experience covers Project Management, Process Mapping & Enhancement, Technical Support & Service Delivery, Continuous Process Improvement and Database Migration, Business Development and Team Management.
Verifiable experience in Project Management Life Cycle including project planning, scope management, risk analysis, scheduling & negotiations with the client for service level agreements / terms, project progress monitoring and delivery as per quality and time norms.
Gained significant exposure of managing complete Pre-sales for new and ongoing engagements with complete accountability for independently reviewing contracts, proposals and profitability.
Distinguished competence in acting as an escalation gate to resolve critical issues of the team members; skills in conducting various training sessions for enhancing the performance and quality of service.
Worked as Jr. Technical Consultant (Part Time) during 2008 – 2009; brushed-up skills in the aspects involved in (SAP - Advanced Business Application Programming - technical module) maintenance along with support in relational database and SAP systems.
Excellent knowledge on installation, configuration, maintenance and administration of various Oracle Database Versions (Oracle 9i & 10g); adept at handling migration & upgradation of Oracle databases & applications, database performance tuning, migration, backup and recovery of database and database security.
A technocrat with demonstrated skills in managing onsite and offshore team members throughout the project lifecycle while maintaining coordination with stakeholders for efficient and integrated implementation for chosen solutions.
An effective communicator with excellent analytical, problem solving, organizational abilities with a flexible attitude.

Domain Exposure Entails : Health Insurance, Legal Benefit Policy (Insurance), Paid and Unpaid Subscription UK and EOB (Explanation of Benefit)

Professional Certifications :
OCP : Oracle Certified Professional in 10g.

Certificates :
** Red Hat Linux 6.0 from Red hat, SQL Star International 2011
** SAP - ABAP technical module from Grauer and Well 2008
** Visual Basic 6.0 with SQL Server From NIIT 2003

IT Forte :
OS /Environment : Window 2008/2003/XP and Linux
Programming : SAP (ABAP)
DBMS : Oracle 9i/10g
Office Suites : Microsoft Office

Employment Scan :
Since Apr’05 - till date : NDS Infoserve
The Growth Path : Joined as Jr. Team Leader and got promoted first as Sr. Team Leader with a reporting of 6 Jr. Team Leaders
Direct Reporting : Director of the company.
Highlight of the Role : Started the project with a team of 2 associates and leveraged skills in nurturing the project to achieve the goals while leading process planning & management, delivery, client relationship management and team recruitment & training and subsequently established a strong team of over 65 Associates.

Key Result Areas :
Managerial :
** Project Management : Providing consultancy on Project Planning, Execution and Management in tune with the core business objectives (including risk management, effort/ time/ cost estimation, and contingency planning); implementing the project plans within pre-set budgets and deadlines.

** Delivery Management : Monitoring project progress and outstanding issues; monitoring smooth implementation of the project at client location and providing offshore support; maintaining documentation on process and procedures.

** Process Mapping & Enhancement : Monitoring the overall functioning of processes, identifying improvement areas and implementing measures to maximize customer satisfaction level.

** Business Analysis : Engaging and coordinating Business Analysis sessions for understanding client business processes and mapping them to required business standards.

** Client Relationship Management / Support : Interacting and building relationships with clients; engaging with clients and industry groups for addressing challenging issues (including strategic performance, operational transformation as well as people and organisational change).

** Team Management : Strengthening the team by providing effective support, timely coaching & feedback and helping members to acquire new technology, knowledge & skills.

Technical :
** Database Administration & Support : Giving support in management of database administration functions involving creation & administration of all database objects, including tables, indexes, views, packages and procedures along with database tuning and performance monitoring.

** Technical Support : Overseeing implementation of the processes, managing change and supporting effective management of change management, in close coordination with the project steering board; understanding the requirements for day to day support and future software release.

** Database Development & Maintenance Support : Actively contributing in designing & maintenance of physical databases based on defined requirements such as performance and volume; implementing disaster recovery policies, monitoring procedures, ongoing support and performance tuning; controlling migration of programs, database changes and menu changes in application through the development life cycle; monitoring database development activities and reporting on the project progress.

Significant Highlights :
** Successfully implemented OCR system (Optical Character Recognition) in data entry module to increase productivity.
** Played an effective role in augmenting company’s growth and taken various projects for business development.
** Diligently handled clients mainly in Health Insurance.
** Started a project with 2 associates and developed a team of over 65 Associates.

Commenced career with Dial Tone Systems as Programmer and Production In-Charge From Jun’04 – Apr’05
Highlights of the Role :
** Entrusted with the accountability of software development for the product using Assembly Language.
** Participated in hardware testing and quality testing of the products while efficiently managing daily production activities.
** Worked on development of the electronic structure of the product.

Academic Credentials :
** B.Tech. (Electronics Instrumentation & Biomedical Engineering) from Mumbai University in 2004 with Distinction.
** B.Sc. (Physics) from Mumbai University in 2000.

Professional Trainings :
** System & Database Administrator (SDBA) from SQL Star International Certified Training Partner for ORACLE and Red hat. Mumbai in 2011.
** SAP ABAP (Technical Module) – (Grauer and Weil A leading Company for Implementation of SAP) – 2008.
** Visual Basic 6.0 with SQL Server – (NIIT) – 2003.

Personal Snippets :
Date of Birth : 28th October, 1979
Languages Known : English and Hindi
Permanent Address : Navi Mumbai

[Unregistered]

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