consultative sales Mumbai : Dot Com Company

[RECRUITEX]

There is an urgent opening for VP/Director - AD sales with a leading Dotcom Company. It’s an extremely reputed MNC from internet industry. Designation will be anything between a VP to a Director depending on years of experience.

Location: Mumbai(Position is based in mumbai, client is open to hire from anywhere in India as long as candidate fulfills job requirements)

CTC: 25 to 35 LPA

Job Responsibilities:
1. The leader for this group will balance both growth strategies and new business generation, while managing 8-10 revenue generating seasoned sales professionals.

2. Provide excellent leadership and motivation to a hard-charging sales organization, and develop winning sales and new business development strategies.

3. Consistently meet or exceed performance metrics as defined by the company.

4. Oversee accurate and timely sales forecasting.

5. Evaluate and improve staffing, training, development, and retention mechanisms.


Minimum Qualifications:
BE/pure science background + MBA (from a premier school needed)

8 To 20 years of successful Consulting/Media/Internet/IT Industry Experience

Experience in consultative sales is required. The candidate should be from consultative sales background and not from hardware sales. He should be handling the sales of high end projects. People presently in product sales are not eligible.

Age Limit is 42 years. Candidate should not be above 42 yrs of age.

Highly developed interpersonal and communication skills

Ability to perform in a fast-paced internet environment is mandatory

**** Position is urgent. Candidate should be able to join by last week of December. Candidates who can join from first week will be given preference.


Send us your updated resume at candidates.recruitex@gmail.com.

Candidates are required to mention their current & expected CTC and Notice Period required in resume.

You are advised to contact us only if your profile is suitable to job requirements.

We will provide complete support to get you the best offer.

Sudhit Sethi
Recruitex(Delhi)

[Guest-IJT]

Name : Tarun Rajpal
Email : tarun_rajpal AT rediffmail.com
Designation / Skillset : Team Leader
Objective : Doing high quality work through challenging opportunities, meaningful career growth and development.
Brief Profile :
- Currently working as Team Leader, Operations for a US Based Asset Management Company for the past 3.5 years.
- 9 yrs of experience in Banking and Capital Market services (Operations).
- Coordinating transitioning of the new processes, ensuring the right skill set is hired and trained.
- Resource Planning : Implementing resource deployment (Team Size, Span, Shift Utilization, Skill sets) and ongoing monitoring of the process.
- Implementing career development & succession plan. Identifying and implementing training needs for the process executives.
- Demonstrated ability to manage and prioritize multiple assignments.
- Consistent performer with a proven track record of streamlining workflow.
- Good communication, co-ordination and people management skills.

Resume :

Objective : Doing high quality work through challenging opportunities, meaningful career growth and development.
Brief Profile :
- Currently working as Team Leader, Operations for a US Based Asset Management Company for the past 3.5 years.
- 9 yrs of experience in Banking and Capital Market services (Operations).
- Coordinating transitioning of the new processes, ensuring the right skill set is hired and trained.
- Resource Planning : Implementing resource deployment (Team Size, Span, Shift Utilization, Skill sets) and ongoing monitoring of the process.
- Implementing career development & succession plan. Identifying and implementing training needs for the process executives.
- Demonstrated ability to manage and prioritize multiple assignments.
- Consistent performer with a proven track record of streamlining workflow.
- Good communication, co-ordination and people management skills.
Professional Experience :
1. Infosys BPO India Pvt. Ltd, Gurgaon : November 2007 to till date
Infosys BPO is a leading third-party offshore provider possessing over 2,000 resources with demonstrated expertise across different areas in Banking, Mortgage and Capital Markets.
Designation : Team Leader (BFSI Vertical) – For the processes of US Based Investment Banking Services, handling a team of 26 people.
Job Responsibilities :
- SLA & Process compliance : Monitoring daily dashboards, conducting team meets, providing support to the team to ensure delivery predictability, monitoring and ensuring process compliance and adherence to process steps.
- Quality Planning : Preparation and adherence of Service Quality Plan, Ensuring internal and external governance.
- Customer Interaction : Resolving escalations from process owners. Attending weekly calls and sharing process reviews with the client.
- Knowledge Management : Ensure compliance of the KM system, Best Practice Sharing across board.
- Successfully transitioned three sub processes under Conversion & BETA Platform.
- Under this process, we involve into maintaining the retirement accounts, distribution of funds from the retirement account, updating the beneficiary names for the new retirements account holder.
- Currently handling three process of Investment Banking domain (i.e. Brokerage, BETA Brokerage, Mutual Funds & Certificate & IRA Accounts).
Core Responsibilities :
- Ensuring to meet SLA’s and CTQ’s (i.e. Productivity, Accuracy and TAT) with highest degree of customer / employee satisfaction.
- To follow all compliance requirement and maintain the required documents for quality.
- MIS to the clients – Daily, weekly and monthly reports (includes Capacity Report, Status report at the beginning and end report etc)..
- Weekly and monthly Dashboard and walk through the client with the dashboards.
- Team appraisals – Half yearly and Annually.
- Team One-on-one’s and meeting.
- Making Action Plans & Conducting Monthly One-to-one for Performance Improvement.
- Encourage Cross-Training concept on the floor.
- Client Conference calls.
- Leave records, transport arrangement.
- Career counseling and grooming of team members.
- Rolling out performance incentive for teams.
- Training analysis of the team.
Additional Responsibilities :
- Part of Focus Group, involve into presentation for potential Infosys clients.
- Working on Process transformation for entire processes, Process automation - DC implementation in the processes.
- Taking care of all conference with client on monthly basis of entire processes.
- Handle IT issue calls for entire processes and coordinate between Infosys and client IT team.
- Cross training requirements (Inter/ Inter processes).
- Worked on Automation Project with Infosys Technology Team.
- Design and execute need specific design of Process Flow for Automation.
- Working on a Project with Quality Team for FMEA (Failure Mode Effect Analysis).
- Prepared Standard Operating Procedure for the transitioned processes.
- Volume analysis and time & motion study.
- Decision on the quality mechanism and SLA Metrics.
- Preparation of training plan, parallel production / Ram up and Go-Live plan.
- Analyzing volume for the transitioned processes.
2. E-Funds International India Pvt. Ltd/FIS. Gurgaon : December 2002-November 2007
EFD-eFunds Corporation is at the forefront of technology and provides services in areas of information technology consulting, business process management and electronic payment services to financial services companies worldwide.
Designation : Team Coach (US Based Asset Management Company)
Job Responsibilities :
- Providing coaching & feedback to a team of 22 associates.
- Performing Audits to Check Compliance errors.
- Ensuring the Service Level Agreements & Turn around Time with business areas are met with highest degree of customer / employee satisfaction..
- Maintaining compliance with audit requirements and things that are critical to quality.
- Assisting the manager with the team capacity planning.
- Monitoring work queues and ensuring hourly targets are met.
- Handling team meets and client conference calls.
- Assisting the manager in monthly one-to-one sessions.
- Providing coaching and feedback to agent on a weekly basis.
- Conducting weekly quality briefing / huddles.
- Working towards the Personality Enhancement of the team members by identifying their training needs through extensive monitoring and regular evaluations.
- Assisting in up-dating training modules and assignments for new hires trainees.
- Inspire the team with a Positive, Pro-active attitude in order to develop productive Team working.
- Performing basic functions related to daily/weekly and monthly MIS.
- Developed the New Training Modules for the Two most concern areas of our Process, which helped to reduce the error of our team by 60%.
- Also Designed Process Flow for Account setup, which helped to increase the Productivity of our team by 50% without compromising on Quality.
- SME for the process. Responsible for Training, Mentoring, Coaching & Process Improvements.
3. Airborne Express (I) Pvt. Ltd, Okhla, New Delhi : November 2000 - December 2002
Airborne Express was a company of US, dealing in the area of Courier both International & Domestic Areas.
Designation : Customer Service Co-coordinator
Job Responsibilities:
- Managing all the activities between the company and its clients.
- Looking after entire clientele base of Northern Region.
- Handling queries of the customer, related to the shipments, held in Custom
- Department as per under the Chapter Heads of Custom Department of Govt. of India.
- Providing information & training to Operation Staff time to time regarding the upcoming changes in service, operation & countries affair.
4. RPG Paging Services (P) Ltd. New Delhi : May 1999 – November 2000
Designation: Senior Paging Officer
Job Responsibilities:
- Used to send the messages to the pagers.
- Used to guide the customers properly regarding their billing queries.
Trainings Attended: Undergone various training programs pertaining to my sphere of activities.
Workshops Attended:
- Appraisal Skill Workshop
- Competency Based Interviewing Skills
- Coaching & Feedback Skills
- Problem Solving & Decision Making
- Client Interfacing Skills
- Cultural Sensitivity
- Data Protection Act.
- Train the Trainer.
- Quality Awareness and Improvement Programs.
- Customer Orientation skills.
- Data Protection Act.
- Train the Trainer.
Reward & Recognition:
Infosys BPO India Pvt Ltd.
- Received Extra Miler Award for The Best Team Leader.
- Won the Best Practice Session in the Year 2009.
- Won the Best Practice Session in the Year 2011.
- Won the Extra Miler Award for Successful Transition of three process’.
- Received a Team Award for maintaining the Lowest Attrition rate across Infosys in 2009.
E-Funds International India Pvt. Ltd
- Received Certificates of Recognition from our CEO as I was nominated for eFunds Employee Excellence Recognition Award.
- Received Bright Star of the Month Award on our floor two times for the month of November 2004 & April 2005.
- Awarded with the Spot Award two times.
- Received Letter of Appreciation from Head-Operation Services in Nov’ 2004.
- Received a Letter of Appreciation from Head Operations for keeping the Quality 100% for consecutive 3 Months in Sep’2005.
- Received an Appreciation mail from our Process Consultant for Designing the Process Flow.
- Received an Appreciation Certificate from VP-Service Delivery Operations Ameriprise Financial for keeping the Quality 100% for consecutive 6 Months.
- Received an Appreciation Award from Head Operations in December’2006.
Education Qualifications:
- Graduate in B.Sc (Computer Science & Computer Applications) from Kurukshetra University.
Date :
(Tarun Rajpal)
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4372097
Date & Time : 14th Jul 2011 7:30 PM (UTC)
IP Address : 12.104.244.6
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Predicted Country : United States