www.techmahindra.com Ltd Chandigarh : BPO Operations Manager

[deepika]

http://www.techmahindra.com

Tech Mahindra Ltd., a leader in application outsourcing and off shoring of business critical applications, MBT is a joint venture of Mahindra & Mahindra, India & British Telecom, UK. Our 20000+ professionals focus on providing complete solutions that span solution Integration, Application Development and Management, Consulting, Managed services and Product engineering.

To meet the growing demand for our solutions from world renowned telecom companies we are expanding with centers in Delhi, Kolkata, Chennai and Banngalore in a phased manner. We are ISO 9001-2000 c! ertified, SMI CMM lever 5 assessed and BS 7799 compliant. Our clientele includes Tier 1 and 2 communication providers such as BT, O2, Qwest, Vodafone as well as equipment manufacturers such as Alcatel, Motorola and Nortel.

At Tech Mahindra knowledge acquisition, personal development and individual empowerment are more than mere words. Our work culture encourages you to sharpen skills and thinking even it challenges you to innovate. And our nurturing environment ensures you don't ! miss our on the other aspects of a good life.

As part of our growing responsibilities with existing and new clientele, we have evolved to take on end to end responsibilities to fulfill business level objectives, not restricted to traditional IT services. These also include transformation projects such as business process re-engineering, system migration/ rationalization as well as revolutionary ventures such as triple-play implementation, IPTV etc.
Designation BPO Operations Manager - Telecom Process
Job Description
� To head the operations of a Telecom process
� Manage SLA of the same
� Client Management
� Lead a team of 500+ associates
� Efficient Time Management.
� Able to work under pressure.
� Exposure of managing domestic client relationship and expectations
� Setup Program Management Office (PMO) for the account to coordinate with support functions such as Recruitment, Training, HR, IT, Infrastructure etc.
� Excellent written and verbal English skills.
� Excellent people management skills.
� Strong interpersonal and influencing skills for liaising with various internal departments and client

Desired Profile
� Graduate in any discpline - minimum, post graduate will be preffered
� Exposure to telecom domain or should have manage telecom process
� Should possess excellent verbal and written communication.
� Self driven, result oriented & high energy levels.
� Open for 24/7 environment.
� Should have managed large teams
Experience 6 - 11 Years
Industry Type BPO/ITES /CRM/Transcription
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization;Graduation Not Required
PG - Any PG Course - Any Specialization;Post Graduation Not Required
Location Chandigarh
Keywords Operations, Service Delivery, Team Management

Contact Atul Kumar Sanghi
Techmahindra Ltd
Email asanghi@techmahindra.com
Website http://www.techmahindra.com
Job Posted 02 Aug
Reference TM/CH/OPS

[Guest]

RESUME
M.Gopal
E-MAIL : gopalmuthu30 AT gmail.com

EDUCATIONAL QUALIFICATION
EXAM INSTITUTION BOARD / UNIVERSITY YEAR OF PASSING PERCENTAGE
BCA

SRM UNIVERSITY FACULTY OF AND HUMANITIES. CHENNAI
SRM UNIVERSITY
2010
60%
Class XII F.S.FOR THE DEAF HSS TIRUNELVELI
H.S.C.C.
2007
58%
Class X F.S.FOR THE DEAF HSS TIRUNELVELI
S.S.L.C
2005
52%
AREA OF INTEREST / SKILLS
- MS-Office (word, Execl, power point)
- Photo Shop
- 3D Animation Basic
- Internet Applications
- Typing Speed – More than 30 wpm ; accuracy 95%
EXTRA & CURRICULAR ACTIVITES ACHEIVEMENTS
- Member of NSS unit at Anna square Govt School near beach and attended regular camps.
Extra Curricular Activites
- First men in Natiional Foolball Championshiop of the deaf At Kannur.
- Third men in Natiional Foolball Championshiop of the deaf At Kolkata.

[Guest]

VRITI
Email : vriti_2509 AT yahoo.co.in
Objective
I am seeking an opportunity to use my business acumen for the growth and development of the organization. Keen to achieve professional success as a Manager and progress further in my career.
Academic Qualification
Masters in Business Administration (Major Finance and Minor Marketing)
Year : 2009-2011
Institute : DAV Institute of Engineering and Technology
University : Punjab Technical University
Marks Obtained : 75%
Bachelor of Commerce
Year of Study : 2006-2009
University : Delhi University
Marks Obtained : 53%
Senior Secondary (10+2)
Year of Passing : 2006
School : Silver Line School, Ghaziabad
Board : C.B.S.E.
Marks Obtained : 69%
Higher Secondary (10th)
Year of Passing : 2004
School : Silver Line School, Ghaziabad
Board : C.B.S.E.
Marks Obtained : 73%
Project and Presentation Undertaken
- Project undertaken and Presentation given on Cash Management System and Letter of Credit.
- A study of students’ preferences towards the usage of various Mobile SIM Cards.
- Presentation given on Stress Management.
- Project undertaken on A Study on the reasons behind corporate scams in Indian banking industry.
Training
- Summer Internship taken under Bhushan Steel Limited.
- Training under TATA AIG as Insurance Agent
- Training under C.A. in finance sector.
Skills
- Committed towards my work and considered reliable and dependable by my managers and co-workers.
- An excellent listener who is always ready to accept advice, suggestions, and positive criticisms to improve the overall working life.
- Excellent knowledge of Microsoft Office packages like Word, Excel, and PowerPoint.
- A good educational background and a successful training experience would not have been possible without dedication and hard work from my end.
Extra- Curricular
- Took part in various cultural activities in college.
- Managed annual college Carnival in final year of graduation.
- Took part in college fest.
- Organised various functions in school.

[Guest]

Carriculam Viate
Subhash Chandra

E-mail :-subhashvodaa AT rediffmail.com ,

------------------------------------------------------------------------------------------------------------
OBJECTIVE
- I would like to join an organization, where my knowledge contribute to the achievement of organigation goals.
EDUCATION QULIFICATION
Complete Graduation from Rohilkhand University, Baraily in 2010.
Intermediate passed from U.P.Board, Allahabad in 2007.
High School passed from U.P.Board,Allahabad in 2005.
PROFESSIONAL QUALIFICATION
Complete Hardware & Networking From NACS Institute Meerut in 2008.
HOBBIES
Listen The Music
Walking.
Experience
Two year Work on Computer Operator from Vodafone Distributor Point(Astha Communication) J.P.Nagar(Amroha)

[Guest]

CURRICULUM VITAE
Gagandeep Singh
Gagansandhu72 AT yahoo.in
Career objective : -
I intended to pursue a challenging carrier with an organization, which gives me opportunities to contribute my conceptual skill for organization growth to rise up in the learning curve.
Skills : -

- Language Known : English, Hindi ,Punjabi
- Computer Knowledge : Microsoft Office,C,c++, PHP,JAVA

Strength : - .
- I like to take Responsibilities and am Committed towards my work.
- I am Self-confident, Positive Thinker and Smart Working.
Academic Qualification : -
- B.TECH In Computer Science from PTU Jalandhar.
- 10+2 from P.S.E.B Mohali.
- Matric from P.S.E.B.
Work Experience : - .
- Name of the Company :- TATA BUSINESS SUPPORT SYSTEM LIMITED.
- Experience : - 3 Months
- Designation : - TSA
Training : -
- I have done 2 months training in Web Desingning.
Extra Curricular Activities : - .
- Got 2nd position in Bhangra In Tech Fest held in my college.

[Guest]

Career objective : -
I intended to pursue a challenging carrier with an organization, which gives me opportunities to contribute my conceptual skill for organization growth to rise up in the learning curve. CURRICULUM VITAE
Gagandeep Singh
Gagansandhu72 AT yahoo.in
Skills : -

- Language Known : English, Hindi ,Punjabi
- Computer Knowledge : Microsoft Office,C,C++

Strength : - .
- I like to take Responsibilities and am Committed towards my work.
- I am Self-confident, Positive Thinker and Smart Working.
Academic Qualification : -
- B.TECH In Computer Science from PTU Jalandhar.
- 10+2 from P.S.E.B Mohali.
- Matric from P.S.E.B Mohali.
Work Experience : - .
- Name of the Company :- TATA BUSINESS SUPPORT SYSTEM LIMITED.
- Experience : - 3 Months
- Designation : - TSA/BPO
Training : -
- I have done 2 months training in Web Desingning.
Extra Curricular Activities : - .
- Got 2nd position in Bhangra in Tech Fest held in my college.

[Guest]

YADVINDER SINGH THAKUR

E-mail id : Yadvinderthakur25 AT gmail.com
____________________________________________________________________________
CAREER OBJECTIVE : To seek a challenging and inspiring position in an organization with a keenness to learn and contribute to its success by working to the best of my potential.
ACADEMIC QUALIFICATION :
Qualification
Name of Institution
Percentage Year of passing
B. Tech
(Electronics and Communication) Desh Bhagat Institute of Engineering and Technology (P.T.U) 72.88% 2011
Diploma in ECE
Punjab State Board of Technical Education 59.13% 2008
10th P.S.E.B, Mohali
66.13% 2004
INDUSTRIAL EXPOSURE :
- Six month training at TECH MAHINDRA,IT PARK, Chandigarh.
- Six weeks training in INTEGRATED ELECTRONICS at NIERT, Patiala.
- Four month training in ASP.NET,SQL SERVER,C# at Slick Soft Tech. Patiala
- Six month training at ADITYA TELECOM Chandigarh
PROJECT UNDERTAKEN DURING THE DEGREE :
- High tech lab using integrated electronics at NIERT, Patiala. It is a fully automatic lab. In this lab we are using eight different type of circuit. In our project everything is automatic like automatic gates, lights, etc
- Online mobile shop using ASP .Net at TECH MAHINDRA,IT PARK, Chandigarh. In this project the user can search for new mobile and prices of mobile.
- Project on optimization of GSM network at ADITYA TELECOM Chandigarh. In this project we can measure the various KPI’s of the network on which the performance of network depends. While the timing of the project we are using MAP INFO,PATH LOSE and TEMS DRIVE TEST KIT software’s.
SKILLS IN TELECOM AND DOT NET;
- Map info
- Drive Test
- GSM Optimization
- RF Planning
- My SQL
- SQL Data Base
- C#
INTERESTS AND HOBBIES :
- Making new friends,
- Net Surfing,
- Watching Cricket

[Guest]

Resume
MEGHA SHARMA
meghasharma1200 AT gmail.com
Objective
To obtain a position that will enable to use strong organizational skills, educational background and ability to work well with people.
Educational qualification
Passed bachelor of science in computer science from Government College for Girls sec-42, Chandigarh ( Punjab University ).
Passed secondary education from Haryana board of secondary education with 72% marks.
Passed matriculation examination from Haryana board of secondary education with 85% marks.
Professional qualification
I have done three months Basics Course in Computers.
I have done six months Personality Development Course from Government College For Girls sec-42, Chandigarh ( Punjab University ).
Extra Curricular Activities
I participated in march past and P.T.
I participated in essay writing competition.
I attended one week scout guide camp in Jamburi ( Haridwar).
KEY SKILLS
Good communication skills
knowledge of MS-Office
C/C++
Internet
Working Experience
Although I am a fresher in technical field but I have an experience of 3 years of teaching mathematics and science tutions from 1st std. to 12th std.
Awards
I got first prize in essay writing competition.
I got topper award for my matriculation examination.
About Me
Hard Working and Confident
Ability to learn new things faster.
Ability to adjust according to environment and belief in hard work.
Positive Attitude
Punctual and Energetic
Good team work
Hobbies
My hobbies are learning new things, cooking, playing badminton. I also do teach tuitions.
Declaration
I hereby declare that the information given above is true complete and to the best of my knowledge and belief.
DATE :-
SIGNATURE :- Megha Sharma

[Guest]

SIMERJEET KAUR
Email ID-simerbrar81 AT yahoo.com
CAREER OBJECTIVE
To secure a challenging position where I can effectively contribute my skills as technical professional, processing competent technical skills.
ACADEMIA
- Complete MBA from Adesh College of Engineering & Technology which is affiliated toPunjab Technical University in 2012.
- Passed Bachlour of Arts in year 2009 with68%
- Passed XIIth in year 2005 with 63% from P.S.B
SUMMER TRAINING EXPERIENCE
Project Title- Retail Market
Organization- Labs& racks
Designation- Trainee
Period- 6 week
COMPUTER SKILLS
Basic- MS OFFICE
KEY SKILLS
- Leadership quality
- Patient
- Understanding
Date : SIMERJEET KAUR
Place :