www.adventhcg.com Advent HealthCare Pvt Ltd Delhi Assam : Hospital Administrator

[mskavi]

Advent HealthCare Pvt Ltd Delhi Assam : Hospital Administrator / Hospital Planner

Designation: Hospital Administrator / Hospital Planner
Experience: 2 - 5 Years
Location: Delhi,Assam

Job Description:
* Making Business Plans
* Detailed Project Report
* Feasibility Studies
* Financial Viability
* Quality and Accreditation of Hospitals
* Hospital Planning
* Hospital Operation Management

Desired Candidate Profile:
Medico/Non Medico with relevant Hospital Planning/Management qualification.

Company Profile:
Advent has been incorporated to provide services to sustain institutions desirous of taking advantage of the rapid growth and increasing opportunities in different segments of healthcare.
Advent aims to redefine healthcare delivery through patient centric strategies and innovation to create sustainable business solutions.
Advent Services
At the core of sustainable Advent’s business models are its customers, which include hospitals, Governments, international organizations and corporates. We meet customer needs through six services:
1)Advent HAM
Hospital Admin & Management
2)Advent PHI
Public Healthcare Initiatives
3)Advent CHS
Corporate Healthcare Services
4)Advent IHS
Intl. Healthcare Services
5)Advent HBO
Hyperbaric Oxygen Therapy
6)Advent MER
Medical Education Resources

Address:
Advent HealthCare Pvt Ltd
102 Tribhuvan complex
Mathura road Ishwar nagar
NEW DELHI,Delhi,India 110066

Email Address: jobs@adventhcg.com
Website: http://www.adventhcg.com

Keywords: Hospital Administrator,admin planner,administration

[Guest]

Summary of Knowledge & Skills
Specialized knowledge and skills in proper frame of attitude through classroom training in Human resource management, Planning and designing of hospitals, Total Quality Management, Marketing Management, and Legal issues in Health care …. Etc and have practical training in different departments in large corporate and public sector hospitals. In addition, the assignments in different topics, Workshop, Seminar, Group Discussion, Group Work, Case Study, Discussion, and Debate has provided me more confidence in emergencies & challenging situation.

Academics
M.H.A from Acharya Institute Of Health Sciences, College Of Hospital Administration, Bangalore, Karnataka, India from 2005-2007.
Aggregate: 66 % [First in Proficiency]

B.B.A from Sri. C. Achutha Menon Govt. College (NAAC Accredited), Thrissur, Kerala in 2004.
Aggregate: 61%

XIIth from Kendriya Vidyalaya, Thrissur, Kerala in 2001.
Percentage marks: 73% (Third in Proficiency)


Academic Thesis

Thesis Title: A Study on “The Marketing Techniques and Its Impact on Utilization of Hospital Services In a Cardiac Super Speciality Corporate Hospital.”

Academic Projects

Project title: Project on “Time and Motion Study”, in various departments, for helping in “NABH Accreditation” preparations at Columbia Asia Medical Center, Hebbal, Bangalore, Karnataka, India.

“A study on the Overall Administration at Cookies (India) Private Limited branded as CRAZE Biscuits”. Thrissur, Kerala, India.


Academic Placement Training

Training in different Departments of “National Institute of Mental Health and Neuro Sciences (NIMHANS), Bangalore, Karnataka, India.


Hospital Training in various departments of “West fort Group of Hospitals”, Thrissur, Kerala, India.


Hospital Observations: Planning, Layout, Design, Infrastructure, Staffing, & Administration

Multi-Speciality Hospitals:

AL-Ahalia Medical Group, Abu Dhabi, U.A.E
Mallya Hospital, Bangalore, Karnataka, India
M.S. Ramaiah Memorial Hospital, Bangalore, Karnataka. India
West fort Hospital, Thrissur, Kerala, India
West fort Hi- tech Hospital, Thrissur, Kerala, India

Super-Speciality Hospitals:

Bangalore Institute of Oncology, Bangalore, Karnataka, India
HCG (Health Care Global) group of Hospitals

Tertiary Care Hospitals:

Columbia Asia Medical Center, Bangalore, Karnataka, India
Apollo Gleneagles Hospitals Limited, Kolkata, India

Teaching Hospitals:
M.S. Ramaiah Teaching Hospital, Bangalore Karnataka India

Autonomous Hospitals:
National Institute of Mental Health and Neuro Sciences (NIMHANS), Bangalore, Karnataka, India

Philanthropic Hospitals:
Sri Sathya Sai Institute of Higher Medical Sciences, Bangalore, Karnataka India

Charitable Hospitals:
The Bangalore Baptist Hospital, Bangalore, Karnataka India

Secondary Care Hospitals:
Sri Ragavendra Hospital, Bangalore, Karnataka, India

Primary Care Hospitals:
Primary Health Centre- Cholanayakana Halli, Bangalore, Karnataka, India

Work Experience

Name : AL- Ahalia Hospital, Abu Dhabi, UAE.
Post : Administrative Officer.

Department : Materials
Designation : Materials Officer - Purchase.

Duties & Responsibilities:

Releasing purchase orders for procurement of General stores items for Hospital and its Peripheral clinics. Follow up with suppliers to get the items at the earliest. Indian Purchase Items requisition, Receipts and their Issue to respective user departments. Coordination and follow-up with Annual Maintenance Contractors for proper servicing and timeless service of Machines in Hospital & Peripheral Clinics. Enquiry regarding the new procurement / doubts for certain items to be clarified through supplier/user dept through telephone/mail. Coordinating with Lab, O.T, C.S.S.D, Endoscopy, Cath lab, Bio-medical dept and other concerned departments in process of procurement of items. Master in Negotiation of prices/terms and conditions of supply of the materials. Getting the quotations for new items and preparing the comparative statement. Making arrangements to get the Quotation through enquiries, Getting the samples of items wherever required and coordinating with the user dept. for the approval of such items.

Name : Apollo Gleneagles Hospitals, Kolkata, West Bengal, India.
Post : Management Trainee.

Departments

Projects:-

(Project Co-ordination and Assistant to Project Engineer for the “New Third Phase Project” of Apollo Gleneagles Hospitals, Kolkata, India, named as “Day Care Center”)

A Project on 100000 Sq. Ft. to accommodate two Operation Theatres, Day Care ward and all the OPD including 2200 Sq. Ft. exclusive Dental Clinic in a single building.

This also includes an16000 Sq. Ft. Exclusive floor for Apollo Gleneagles Nursing College.



Operations and Administration:-

I. Day Care Center
Operations (Internal Operations / External Operations), including Planning, staffing, directing and control of the Departments, System and Process flow and also Co-ordination with the departments in the Main building.
Assistant to Manager Operations for Day Care Center, Apollo Gleneagles Hospitals Kolkata, India

II. Laboratory Department (NABL Certified)
Operations in-charge of Laboratory services, their Planning, staffing, directing and control of the Departments, System & Process flow, Renovations.
Also Coordination with other departments & out -sourced clinical partners, and handling of consumer grievances and issues.
Assisted Quality Manager, Pathology Services, for the NABL Surveillance Audit in operations documentation and resolving the Non-Conformance Reports.


Seminars Attended

A Consultation on “Quality Care in Hospitals”, organized by Christian Medical Association of India.

Workshops Attended

A Workshop on “Healthcare Marketing – all you ever wanted to know” conducted by AMEN Business Solutions, in Bangalore, Karnataka, India.

Major Achievements

Awarded “BEST OUTGOING STUDENT”- 2005-2007 in MHA

First student to get placed through Placement Interview from Acharya Institute of health sciences, college of Hospital Administration, to Apollo Group of Hospitals.

Awarded third in Proficiency in XIIth Board Examination.

Awarded Scholarship from “Army Welfare Association” for Academic Excellence in XIIth.

Awarded Scholarship from “Army Welfare Association” for Academic Excellence in BBA.

Awarded Scholarship from “Army Welfare Association” for Academic Excellence in MHA

Technical Proficiency
Diploma in Advanced Computer Programming.
Operating System: Windows Vista (basic, Ultimate), XP, 2000, 98

Hobbies

Music, Driving, Adventure and Games.

Extra curricular Achievements

Participated and won prizes for off- stage cultural programs in College fest.

Personal Profile

Name : Jacky Shroff. Shaik. Haroon.
Date of Birth : 09/ 09 /1984
Sex : Male
Father’s Name : S.A. Shaik Haroon
Occupation : Warrant Officer, Indian Army
Interested areas : Hospital Management, Projects, Operations and Administration
Languages : English, Hindi, Malayalam, Bengali, Tamil.
Religion : Islam – Muslim.
Passport : F 2897190
Visa : Employment

References

References will be provided on demand.
Declaration

I hereby declare that the above stated Information is true and correct. If given an opportunity in your esteemed organization, I will discharge my duties to your utmost satisfaction.

Place: - Abu Dhabi JACKY SHROFF. SHAIK. H

[Guest]

Dear Sir/Mam
I hav gone through the given advertisement for the said post .
Kindly find the details of my CV.

Regards
Nahid Akhtar


NAHID AKHTAR

MHM with M.Com & ICWAI (Inter) having 4 years of Experience in Healthcare Industry

HNO: 1074/ 65, NEAR CHHATTISGARH HOSPITAL Email ID: nahid_akhtar20 AT yahoo.co.in SHASTRI NAGAR, BHILAI, DIST. DURG nahidakhtar20 AT gmail.com
CHHATTISGARH-490023 Mob No: +9197701 77448
+9197525 95619
Career Objectives:

To obtain a challenging, demanding and interactive career in a professional and growing Healthcare Organization, which would enable me to upgrade myself with emerging trends & scenario.

Professional Qualification:
Year of passing Course Board/University Percentage

2004 – 2006 Master in Hospital Management (MHM) Osmania University 80%
2004 ICWAI (Inter)
Institute of Cost & Works Accountant of India Pass

Educational Profile:
Year of passing Course Board/University Percentage

2002 – 2004 M.Com
Pt. Ravi Shankar Shukla University 64%

1999 – 2002 B.Com Pt. Ravi Shankar Shukla University 70%
1998 – 1999 HSC Central Board of Secondary Education 61%
1996 – 1997 SSC Central Board of Secondary Education 65%


Work Experience:
1. Presently working as Manager –Costing & Billing at Apollo BSR Hospitals, Bhilai -175 bedded hospital.(19.07.08 to till date) –NABH Accreditation under process

2. Worked as Executive (Finance) at Apollo Gleneagles Hospital,Kolkata-425 bedded hospital –JCI Accredited (1.09.06 to 16.07.08)


Present Organisation Job Profile :

The scope of work can be divided into categorized areas:
Billing –Cash and Corporate billing
Costing
Operations
Management Reporting

Medical Billing
- Leading and managing the team of cash and corporate billing dept and Insurance/TPA Desk.
- Supervising, monitoring and training of staff regarding bill preparation and their submission.
- Pricing of Hospital Services.
- Looked after the empanelment of Corporates/Insurance/TPA company as and when required

Costing & Tariff
- Cost Analysis of various dept as well cost containment.
- Costing of different Investigations, Packages, Profiles, and Health checkup.
- Fixation of Rates and Tariff for different services in the hospital based on cost analysis and market study.
- Designing and defining of various packages for different surgeries and cath lab procedures done in hospital and respective tariffs.

Operations
- Looked after the day today operations of various depts viz OT, Cath Lab, Dialysis and CSSD.(1 year when initially joined the organisation)
- Worked on certain operational projects related to streamlining of Patient Discharge Process and Central Dispatch Counter.
- Exposures on working of different HIS modules -Jeeva software/Karishma (HIS modules viz OP, IP, OT, IP Billing, Stores & Pharmacy, MIS)
- Working for NABH in the team of Operations for documentation and standardization of process and procedures and its implementation. Leading the team of Chapter 1 AAC (Access, Assessment and Continuity of Care)

Management Reporting
- Management Reporting (MIS Preparation & Analysis)- Operational,HR,Financial and Clinical Indicators.
- Analysis of Outstanding Report Corporate wise.(Debtors Ageing Analysis) –Preparation and its submission.
- Profitability Analysis of various depts.


Previous Organisation Job Profile:

The scope of work was divided into three areas:
Costing
Budgeting
Management Reporting

Costing & Tariff
- Costing of Investigation & Profiles.
- Preparation of different Packages & Profiles.
- Identification & Fixation of Cost center, Revenue center as well profit center in the hospital.
- Defining Cost center in Tally and analyzing monthly expenses based on booking done.
- Analysis of Actual Expenses incurred by different depts. And there cost control.
- Evaluation of Existing tariff based on costing.
- Tariff Revision from time to time & fixation of rates for different services rendered.
Budgeting
- Detailed Preparation of Budget for the F.Y 2008-09
(Above includes the Revenue Budget, Expenses Budget & Capex)
- Monthly Variance Analysis of Expenses (Budget Vs Actuals).
- Specialitywise Revenue Analysis (Volume as well Value).
Management Reporting
- Preparation & Analysis of Department wise profitability. (Profitability Analysis of different depts. in the hospital-Revenue generating as well as Non-revenue generating dept.)
- Preparation & Analysis of Monthly MIS Reports.
- Preparation of Monthly Financial & Operational Indicators.
- Preparation & Submission of Financial Indicators based on JCI requirements.
- Preparation & Submission of Highlights of Financial Performance along with its write-up.


Internship Details

Details of Projects done during Internship at Apollo Gleneagles Hospital, Kolkata:

- Room rent costing – Costing of different category of beds.
- Operation Theatre Costing – Operation Theatre wise cost analysis with resource utilization.
- Cath Lab - Cost Analysis of CathLab & Cardiology packages.
- CSSD – Costing of the CSSD Dept.
- Financial Budget - Assisted in the preparation of financial & operational budget for F.Y 2007-08.
- Tariffs Fixation - Assisted in fixation of Tariffs for Packages, Investigations & other procedures.

Dissertation Work Done during MHM

“Cost Analysis of the Operation Theatre Complex: A tool for Managerial Effectiveness”
(A study conducted in Mediciti Hospital – Hyderabad)

Interested Job Profile: Costing of Hospital and Health Care Services.
Finance & Accounting.
Healthcare IT.
Hospital Operations.

Other Skills: Efficient in Microsoft Spreadsheets, Word & PowerPoint.
Knowledge of Tally 9.0


Seminars Attended:

- HIFCON 2004 (Health Insurance and Financing Conference), AIIMS New Delhi.
- GRACE 2005 (Grading Rating Accreditation Certification Evaluation), AFMC Pune.
- Human Resource Management: Emerging Perspectives in Health Care Industry,
Hyderabad.
- Emerging Trends in Hospital Administration 2005, NIMS Hyderabad.
- National Seminar on Global Healthcare Indian Strategic Initiatives 2005, Apollo Hyderabad.


Personal profile:

Gender

Marital Status Unmarried

Date of Birth 20-08-1981

Father’s Name Late Abdul Shakur

Mother’s Name Saifun Nisha

Languages Known English, Hindi

Nationality Indian


Declaration:

I here by declare that the above given information is correct to the best of my knowledge.


Date: 15.08.2010


Place: Bhilai (NAHID AKHTAR)

[Guest]

respected sir/madam,
i am a student pursuing last semester of mha(master in hospital administration) from NSHM College of Management and technology.kolkata under West Bengal University of Technology.i have completed my graduation in bachelor in medical lab technology from AAI-Deemed University,Allahabad and having approx 2 years experience as a lab technologist in different labs.
i am looking job in your esteemed organisation for delhi zone.
i will be obliged to you if you give me a chance to work with you.
looking forward for your kind pursual,

thanking you,
sincerely yours,
prabhat kumar,mha,bmlt,
ph-,
e mail-kumar_prabhat1985@rediffmail.com
prabhatmha2009@gmail.com

[Guest]

Vimala Menon
Email : vvimala AT gmail.com
Objective : To work in a reputed organization.
Educational Qualification :
Post Graduate in English Language and Literature.
Completed course on Hospital administration and Management.
Completed on accounting and payroll management
Adapt in Microsoft Office- Word, Excel, PowerPoint
Knowledge of computerized accounting.
Languages known : Fluent in English and Hindi both written and spoken

Personal Skills : Professional attitude and demeanor energetic and enthusiastic hard worker. Good independent judgment. Flexible in handling responsibilities adjusts easily to changing environment and responsibilities. Creative and innovative problem solver, efficient administrative organizational and time management skills. Ability to stay calm and make effective decisions under stressful and volatile situations. Accept criticism and open to change both negative and positive and maintain composure and avoid aggressive behavior in difficult situations. Honest and ethical .Capable of multi tasking and communicate to everyone as appropriate and maintain a high degree of confidentiality.
Experience :
2007 till date in a privae hospital in Bangalore :
Working as the administration. Management is the basic function of my job and to make sure that everything is working the way it should .My work includes liaison between the medical, administrative and governing groups, make sure the resources are available, co ordinate with the different departments and also the insurance companies for inpatient care and also the outpatient management. Manage and hiring the support staff, billing and make decisions regarding hospital procedures, maintain open communication with all the staff, interpret hospital policy and ensure timely and effective communication. I am the administrative liaison to patients, families, health system employees and external customers like insurance companies. Intervene and handle situations involving patients, visitors, hospital staff and other external customers. Maintain an interface with departmental personnel to ensure that there was adequate space and facilities for patient care and coordination of facilities. Investigate patient/visitor concerns and implement appropriate action. Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules. Support clinical, operational and facility services throughout the entire hospital on a 24x7 basis. Advice front desk in coordinating patient placement. Maintain visibility with hospital staff and help them in solving problems, with effective communication and resolve conflicts. Provide on-site management/leadership in crisis situations to minimize disruption of services. Optimize resources to maintain smooth facility of operations .I am the one point contact for patients, consultants and the organization to ensure end to end seamless proactive and responsive service.
1998 – 2006 (U.A.E)
Eight years experience in healthcare in U.A.E. Worked as Patient Relation Administrator/Medical Secretary and as Administrator Operations .Can manage the office and take care of patients. Equally comfortable with both front office and back office jobs was responsible for ensuring a smooth functioning office and good patient relationship. As Administrator was on call 24x7 and had independently taken timely decisions which has ensured smooth running of the hospital, liaison with patients, families, health system employees, external customers like insurance companies etc.
Work Experience :
As Patient Relation Administrator maintained a point of contact for patients and staff to voice their comments and concern with regard to their experience patient satisfaction. Act as coordinator for patients’ families, referring doctors and third parties with regard to patient related issues. Assumed administrative tasks, researched data and records and reported information from patients and provided feedback to the organization with recommendation when appropriate. Provide formal statistical information and feedback and identify outcomes to highlight policy and procedure issues which help enhance the performance of the staff. Receive, investigate and follow-up on the complaints and compliments from the patients and their families may have. Schedule patients for laboratory tests examinations and consultations and relay information to patients regarding preparation for laboratory tests and examinations. Inform patients of costs of care being provided. Provide administrative oversight of day-to-day activities to others in the office; work with others in team environment exchange non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills.
As Medical Secretary scheduled and confirmed patient’s appointments, medical consultancty.Compiled and maintained medical records, charts, reports and correspondences. Interview patients in order to complete documents like case history, insurance forms etc.Prepare report, financial statements, letters, case history and medical records and medical billing. Maintain familiarity with various types of medical insurance to explain these plans, assist patients and family members with completion of medical forms etc. Performed various clinical and administrative functions such as ordering and maintaining an inventory of supplies. Managed the office and took care of the patients. Handled correspondences for the doctor, made travel arrangements etc.Transcribe machine dictated medical reports and other medical reports using medical terminology. Acted as a liaison between the business units and the technical staff, gathered business requirements, analyzed data workflow and helped in the implementation and support for the organization clinical administration and financial information and help achieve objectives satisfaction with budget and timelines. Was involved in working with other different units and participate with business owners in developing requirements and analyzing using the standard project methodology by maintaining detailed project plans and actively support and help manage to determine the schedule co ordinate and mobilize the support staff to begin the project.
AS Administrator Operations duties and responsibilities was to provide on site management/leadership on crisis situation and
had the authority to act on behalf of the CEO who was also the Chief Operating Officer, and Manager Operations Administration. As Operations Administrator had to act independently to provide crisis management, interpret hospital policy, make timely decisions that directly impact patient care, ensure timely and effective communication and coordination among departments, and provide operational oversight throughout the hospital. Was the administrative liaison to patients, families, health system employees and external customers like insurance companies. Intervene and handle situations involving patients, visitors, hospital staff and other external customers. Maintain an interface with departmental personnel to ensure that there was adequate space and facilities for patient care and coordination of facilities. Investigated patient/visitor concerns and implement appropriate action. Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules. Intervene and solve problems for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiate decisions. Obtain adequate facts and evaluated data to identify and intervene in actual/ potential management issues. Communicate pertinent information verbal / electronic in a timely manner to hospital administration and department leadership. Document pertinent information/decisions and communicate to appropriate person. Communicate issues identified by front desk to appropriate administrative team. Support clinical, operational and facility services throughout the entire hospital on a 24x7 basis. Coordinate with clinical and support staff to deliver quality care, assist staff in identifying clinical experts for specific patient concerns and advice front desk in coordinating patient placement. Maintain visibility with hospital staff through rounds and assist in evaluating and reassigning staff during crisis situations. Help staff in solving problems, effective communication and resolving conflicts Provide on-site management/leadership in crisis situations to minimize disruption of services. Optimize resources to maintain smooth facility of operations .
1990 – 1998 (Bangalore)
Eight years experience in a private finance company .
Handled all the administrative work, managed the office
administration and also had to oversee and manage both the front office and back office work.

[julie kumari si]

CURRICULUM-VITAE
JULIE KUMARI SINGH
E-mail-julie_niraj AT yahoo.com
______________________________________________________________________
Experience Summary
Professional with around 10 years of experience in Management of Core Non Medical Areas relating to patient care & in Support Services in various areas of Health Care Sector, with excellent communication skills.
OBJECTIVE
To secure a challenging position in the organization that will allow my healthcare management skills and experience to be applied giving me full scope to implement my knowledge and intelligence for the betterment and upliftment of the organization.
PROFESSIONAL EXPERIENCE
- Worked as a Management Trainee in Indraprastha Apollo Hospitals, New Delhi.
- Worked as a Assistant Superintendent in Midnapore Medical College Hospital under Government of West Bengal from April 2002 to January 2004. ( Salary – Rs 1,20,000/- per anum)
- Worked as a Floor Manager (IPD) at Jaipur Golden Hospital, Rohini, Delhi from February 2004 to Sept. 2005.(Salary - Rs 96,000/- per anum)
- Worked as a Floor Manager (IPD) as well as Liasion Officer at Rajiv Gandhi Cancer Institute, Rohini, Delhi since Oct. 2005 to Jun .2006.(Salary - Rs 1,80,000/- per anum)
- Worked as Front Desk Manager at Shri Balaji Action Medical Institute, Paschim Vihar, New Delhi since August 2006 to June 2008. ( Salary - Rs 1,98,000/- per anum)
- Presently working as an Assistant Manager (Adminstration/ Operations) in Institute of Liver & Biliary Sciences, D-1, Vasantkunj, New Delhi since June 2008 till date.(Salary- Rs 7,50,000/- per anum)
PROFESSIONAL QUALIFICATION
- Post Graduate Diploma in Health care & Hospital Management from Indian Institute of Social Welfare & Business Management Kolkata secured 70% marks. (Session 1999 - 2001)
- B.Sc in Zoology Hons. securing Ist class (session 1995-1998)
JOB RESPONSIBILITIES as Assistant Manager (Admn/Operations) in institute of Liver & Biliary Sciences
1. Dynamic and result oriented professional, Offering over 10 years of experience across Operations, Administration and HR Management activities : currently spearheading as Assistant Manager(Administration/Operations), Supervise day to day Operations in the Hospital, Administration & Operations with Institute of Liver and Biliary Sciences (An Autonomous Society Under Government of Delhi.
2. Responsible for implementation of Institute’s policies with respect to administration of in-patient services, smooth functioning of ancillary services like housekeeping, laundry, Bio-Medical waste disposal & Mortuary services and Front Desk , Billing & Cash Management.
3. Key competency in Housekeeping Management, Administration, Front Desk operations, Billing and Cash Management and Liaison; Prolific team leader with proven ability to build and groom team into cohesive units of performers. Strong track record of managing large contingent manpower.
4. Key competency in setting up of newly built wards and departments of Institute of Liver & Biliary Sciences in co-ordination with Biomedical Engineering Department as well as Maintenance Department.
5. Possess personal traits of punctuality, perseverance and diligence : Exceptional communication, analytical and co-ordination skills; ability to use sound decision –making skills and effectively perform in self directed work environment.
6. Motivated and goal driven with strong work ethics, constantly striving for improvement coupled with excellent Administrative aptitude with an eye for detail and the commitment to offer quality work.
7. Overall supervision of Housekeeping activities including Men and Material of Facility Management.Responsible for training the Housekeeping staff in areas of infection control, Bio-medical waste disposal and ensure prevention of hospital acquired infection by maintaining a clean and hygienic environment in the Institute. Supervision the medical waste disposal and in coordination with infections control nurse carry out monitoring and surveillance of HAI.
8. Responsible to Plan,Organize, Control, Co-ordinate and execute orders relating to all the Patients welfare activities.
9. Conceptualizing and implementing strategies and plans for the welfare of employees while ensuring optimum utilization of available resources to accomplish organization’s goals; also responsible for monitoring attendance, Leaves, Transfer and other related matters.
10. Efficiently Liaising coordinating and handling correspondence with various Govt. agencies, civil administration, auditors and courts to ensure flawless business operations.
11. Adept at performance appraisal and counseling, efficiently monitoring the performance of employee, developing and arranging training sessions to keep their skill Level up to date
12. Responsible for working in achieving and maintaining high standards of quality for NABH &JCI accreditation.
13. Maintainence of record of all legal certifications required as applicable to the hospital and through periodic check and timely action for issue / renewal, she shall ensure that the hospital is in full compliance of all legal provisions of all the time in coordination with the DHO (Medical).
CORE COMPETENCIES
General Administration Front Office Management Manpower placement
Training& Development Billing and Cash Management Linen & Launday management
Handling TPA & Corporate Desk Ward Management and Patient Satisfaction Liaison/Coordination with TPA’s & Corporates for outstanding payments
JOB RESPONSIBILITIES as Front Desk Manager in Shri Balaji Action Medical Institute, Paschim Vihar, New Delhi
- To report to the Medical Superintendent regarding any problems encountered in patient care & patient satisfaction.
- Performing liaison and coordination work and monitoring various functions including front desk operation and guest relationship
- To carry out internal audit in different departments in the hospital.
- To ensure prompt preparation of beds before patient is taken to room/beds.
- To liase with the Linen and Laundry executive for quality washing of bed sheets, pillow covers, towels other linen.
- To maintain liaison with Nursing Staff/Consultants & Resident Staff.
- To maintain liaison with dietician & ensure supply of diet as per requirements of patients illness.
- To liase with housekeeping executive & ensure cleanliness of ward/toilets etc.
- To control the Ward/House keeping staff & to ensure compliance of their duties.
- To ensure timely reminder to cash patients about their credit & recovery of charges.
- To visit all cash patients at least once a day & attend to their complaints promptly.
- To ensure timely & prompt discharge of patients & documentation in respect of Admission/Transfer/ Discharge are in order & updated.
- To obtain comments/observations of the patients in regard to service provided by the hospital during hospitalization at the time of discharge & analyse them & the analysis to be sent to the individual departments so that the defects are rectified.
- To ensure that there is a proper manning round the clock at the front desk.
- To ensure that there is a genuine billing for the patients & provide them satisfactory explanation at the time of query.
ACADEMIC QUALIFICATION
- 12th from C.B.S.E. Board securing Ist class.
- 10th from I.C.S.E. Board securing Ist class.
COMPUTER LITERACY
- `O` Level from DOEACC
- MS-Office
- Internet Application
STRENGTHS
- Good Communication skills, Spirit of Team work, result oriented.
ACHIEVEMENTS
- Participated & Presented paper in the Seminar on Health Care Policy issues in the changing economic scenario in India and Neighboring Countries in the new millennium.
- Won several prizes in debate & elocution contest & organized various events.
Kho-Kho Team Captain in School.

[Guest]

Seeking Job for Admin HR