Plaza Premium Port Management Pvt Ltd Delhi, Hyderabad : Guest Service Officer

[mskavi]

Company Name: Plaza Premium Port Managment PVT lTD
Location: DELHI
Website: http://www.plaza-network.com
E-mail: ppldel@plaza-network.com, nmohey13@gmail.com
Designation: Guest Service Officer

Job Details:
Plaza Premium lounge is a hongkong based company and in delhi airport we had a tie up with kingfisher and jet airways so we entertain their guest in our lounge before their departure

ARRIVAL LOUNGE
Tel: (91) 40 6660 3131
Fax: (91) 40 6660 3130
Email: enquiry.pplhyd@plaza-network.com
Opening Hours: 24 Hours Daily

INTERNATIONAL LOUNGE
Tel: (91) 40 6660 3727
Fax: (91) 40 6660 3726
Email: enquiry.pplhyd@plaza-network.com
Opening Hours: 24 Hours Daily

DOMESTIC LOUNGE
Tel: (91) 40 6660 3922
Fax: (91) 40 6660 3923
Email: enquiry.pplhyd@plaza-network.com
Opening Hours: 0600 - 2000 Daily

[mohitbhandari1]

MOHIT BHANDARI
mohitbhandari1 AT yahoo.co.in

Objective

Enthusiastic, ambitious and highly organized hospitality professional looking to use industry knowledge and experience in a management position.
Profile Overview

- Experience of more than 2 years in people management and administration.
- Good communication skills, interpersonal skills, self-motivated, quick learner & a good team player
- Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.
- Goal-driven achiever with strong organizational skills, detail orientation.
- Motivated team player with demonstrated talent for deploying research and organizational skills toward analyzing, upgrading, and streamlining complex marketing processes for improvement opportunities
- Industry Knowledge : Hotel and Tourism

Guest Relationship Management

Ensuring high quality services resulting in customer delight by extensive interaction with guest and quick resolution of problems. Monitoring highest customer satisfaction & ensuring that all VIP requests are handled appropriately. Managing overall general administration activities inclusive of providing high quality customer experience as well as maintaining hygiene.

Client Servicing

Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality. Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly. Delivering high-value services to upscale clients for exalting their satisfaction levels.


Work Experience

Client: Hotel Piccadily, Raipur
Role: Asst. Front Office Executive
Duration: Aug 2005 to Aug 2007
Key Responsibilities:
- Monitor & Enhance guest Satisfaction by providing them with the services available in the Hotel.
- Maintain & enhance employee moral and boosting them to give their best out of them.
- Improve internal & external customer relationship.

Client: HOTEL Mayura, Raipur
Role: Asst Front Office (Trainee)
Duration: March 2004 to April 2005
Key Responsibilities:
- Handling Front Office Department.
- To successfully increase the profits through suggestive selling & Up-Selling & Business through active guest relation program and maintaining Guest History Records, Guest Satisfaction Index.
- To take steps to improve Cost Control over Stationery Items & Telephone expenses.

Client, Role,Asis Front Office Executive.
Duration,November 2009 to Till Date
HOTEL Punjab Palace raipur
Key Responsibilities:
- Monitor & Enhance guest Satisfaction by providing them with the services available in the Hotel.
- Maintain & enhance employee moral and boosting them to give their best out of them.
- Improve internal & external customer relationship.

EDUCATION
Year Degree Institute Percentage
2007-2009 Bachelor of Hotel Management Satvik Institute of Professional Studies, Bhubaneswar Final Year
2002 12th Ghatsila college (Ghatsila), Jharkhand 55 %
2000 10th Guardian & Guide School, Raipur 60 %

Achievements and Certifications

- Achieved various certificates in School for participation in activities. Key member of various organizing committees in Graduation.
- Achieved certificate as Trainee from Hotel Inder Recidency in Ahmedabad ,

Personal Details
- Date of Birth : Dec 12th, 1982
- Permanent Address: C – 44, Gayatri Nagar, Raipur -492007
- Contact at : 09039938112, 0771 -2443856
- Present Address :
- Languages Known: Hindi, English, Punjabi & can understand Oriya.
- Hobbies : Listening Music and travelling.

Mohit Bhandari

[Guest]

What is the approximate salary on offer for this post?