Siemcom LLC Dubai/ UAE : Telecommunications Service Engineer

[mskavi]

Siemcom LLC Dubai/ UAE : Telecommunications Service Engineer/Sales Engineer -(3 - 7 years)

Designation: Telecommunications Service Engineer/Sales Engineer -(3 - 7 years)

Job Description:
1. Service requires working with the Voice, Applications and Data Network and Security Portfolio of the products of Siemens Enterprise Communications.
2. Siemcom will provide the resources to train, obtain and maintain certifications in each product domain.
3. Siemcom encourages cross training in different disciplines as a method of diversifying the skill sets of the individual to create the scope for career advancement.
4. Cross training means an individual could be specialized in a ratio of 60-20-20 between voice, applications, data networks & security. Through gaining experience talented individuals can aspire to becoming Solution Architects or take an alternative career path in to Project Management or Executive Management with a Technical or Sales competency.
5. Siemcom operates under the Service Partner Program with Siemens Enterprise Communcations (SEN). Work standards are international.
6. Siemcom personnel will interact with SEN professionals from Germany and Belgium on projects and as part of the Professional Services Development effort.
7. Average composition of time is 70% on Customer Interaction; 20% on training, applied research and certification and 10% on administration (client related)
8. Siemcom provides an 'always on' service - personnel are required to be 'mobility enabled' - laptops and Blackberries will be provided.
9. There are no management layers. The CEO and COO are hands-on. Personnel are expected to take total responsibility for a client under our 'Total Account Relationship' approach to serving a client.
10. Siemcom is subject to an annual quality audit performed by SEN on its operations - a high standard of personal performance is expected and rewarded with no limits to bonus earning potential.
11. Bonus earning potential is based on a mix of service excellence and revenue growth through up-selling to existing clients.
12. Siemcom's client base in the UAE is a mix of Global companies operating in Dubai and the best of local corporates.
13. Siemcom clients are in different verticals - government, telecom carriers, energy, defense, aviation, services - this also represents our focus of business.
14. Siemcom services often involve high profile projects - e.g. the recently completed Formula 1 race at the Yas Marina Circuit.
15. At Siemcom you are assured of being at the leading edge of Communications technology as we move to an era of Unified Communications. We are backed by a world class product portfolio of Siemens Enterprise Communications and service standards and capabilities to match.

Desired Candidate Profile:
1. Technical background supported by certifications as any one or two of the following:
a. Siemens Certified Engineer in voice applications – (any of these 3) Hi Path 3000, Hi Path 4000, or Openscape
b. CISCO – A Cisco certification ( needs to be specific and needs to provide CISCO id)
c. MSCE – A Microsoft Certified Engineer – again, needs to be specific as in b. above
2. If he is a CISCO or MSCE certified engineer, then he needs to be prepared to cross train in voice applications
3. At least 3 years experience in providing customer service and responding to service requests;
4. Aptitiude for trouble shooting when customers have problems
5. Must have participated in at least two implementation or integration projects
6. Good English speaking and writing skills
7. An aptitude for sales is a definite plus.
8. Essential requirement to maintain 'certifications' related to functional/technical skills.
9.Must be committed to take ITIL certifications
10. May be required to travel to GCC countries

Address:
Abu Dhabi
P.O. Box 11096
Telephone :+ (971) 26441174
Fax :+ (971) 26440120
Email : info@siemcom.com

Dubai
P.O. Box 76299
Telephone : + (971) 43265558
Fax : + (971) 42894094
Email : info@siemcom.com

Website: http://www.siemcom.com

[Guest-IJT]

Name : Lalit Sharma
Email : lalit_hce AT rediffmail.com
Designation / Skillset : Engineer / Electronics & Telecommunications/Working as Engineer in Gemini Communication LTD
An astute professional with 2+years of experience in Service Delivery for various Telecom Domain Organizations TCL , E\\ , TCISL . Presently working with Gemini Communications Limited as Zonal Lead –Customer Services Delivery & Operations (North India) for the RF Products like Wimax , Radwin (UBR) , Point red etc.

Resume :

MANAGEMENT RESPONSIBILITY WITH AN ORGANIZATION WHERE SKILLS IN STRATEGIC THINKING AND ADMINISTRATION CAN BE TRANSLATED INTO GROWTH AND IMPROVEMENT.
Professional Summary :
An astute professional with 2+years of experience in Service Delivery for various Telecom Domain Organizations TCL , E\\ , TCISL . Presently working with Gemini Communications Limited as Zonal Lead –Customer Services Delivery & Operations (North India) for the RF Products like Wimax , Radwin (UBR) , Point red etc.
CAREER HIGHLIGHTS :
- Gemini Communications : Zonal Lead –Customer Service Delivery (North India) - May 2010 to till Date:
Major Responsibilities/Ownership :
- Daily coordination with customer & vendors for the last mile deliveries across North.
- Complete ownership of the delivery & follow up with relevant functions till closure. No surprise escalations to higher management & maintaining the lowest number of escalations. Not more than 5% of total circuits handled (approximately 400+ every month) escalation beyond.
- Weekly Review meetings with service provider to ensure the TAT is being maintained and the Minutes of the Meetings to be shared to the management.
- Taking Feedback from program Managers on the expedite request and enable to meet the customer expectations.
- Flashing target v/s performance report on day to day basis to enable a clear view to the management of planned links.
- Updating the status of links in SD portal on regular intervals, analysis of the circuits to be share with the Internal Share holders for discussion and isolating any Single Point of Failures.
- Training the new members of our team and coordinating with them for resolving problems.
PREMIUM CUSTOMER/ CLIENTS : FEDERAL BANK, IOB, BAJAJ, ITC, MAXNEWYORK, HUL, SOMA, ESIC.
PERSONAL ATTRIBUTES :
- Good communication skills
- Quick learner and strong desire to master the emerging technologies in the field of telecom.
- Reliable, resourceful and efficient team member, able to adapt quickly to new prerequisite.
- Ability to understand the internal and external customers.
- Attitude to work hard, with utmost dedication and commitment.
- Good understanding of technology with excellent ability to learn new technologies and using it for the best possible solutions leading.
- Working as per team requirements, putting extra efforts whenever there was work load and shortage of manpower
PROFESSIONAL ENHANCEMENT :
B. Tech. (Electronics & Communication) from Hindu College Of Engineering affiliated by MDU University with first division in 2008 with 67.96% marks.
Diploma (Electronics & Communication) from Hindu Institute Of Technology affiliated by C.S.T.B with first division in 2005 with 67.76% marks.
Academic :
Intermediate from C.B.S.E. Board in Second division with 57.89% marks.
AWARDS / RECOGNITIONS / CERTIFICATIONS :
- Awarded “Superlative employee for the year 2009” in Gemini Communications .
- Received numerous appreciations from customers and internal teams .
- Completed Migration of 120 Wimax Customer with in 1 month .

Date : July 8, 2011 Lalit Sharma
Place : New Delhi

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4346226
Date & Time : 8th Jul 2011 8:21 AM (UTC)
IP Address : 122.176.85.166
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Predicted Country []: India

[Guest]

Umer Javaid
Email : umar_javaid786 AT Yahoo.com
Seeking challenging middle level position in a reputed
Organization

Career Synopsis
- A dynamic and competent professional.
- Proficiency in Information Technology, planning & strategies, understand community requirements & design customized high value solutions.
- Strong analytical and troubleshooting skills and an ability to perform in a challenging environment
- Excellent relationship management skills, with the ability to conceive and negotiate profitable and efficient solutions utilizing technology.
- Industrious individual, thrive on a challenge while working effectively with all levels of management and the people therein.
- A team player with a strong analytical mind-set combining creative aptitude & leadership qualities along with excellent communication, interpersonal, coordination & time management skills.
Core Competencies

- Social Work / Project Management - Banking & Finance
- Planning & Strategies - Computer software & hardware
- Marketing Skills - Strong Management Skills
Career Summary
Medicate International B.Com Base Oct 2009 to Till Date
As a Accountant cum Admin Executive
Responsibilities are
- Assist in Administrative duties of the company.
- Prepare monthly, quarterly and yearly financial statements.
- Compile and analyze financial information.
- Experienced in use of Peachtree Accounting, Tally & QuickBooks Software.
- Other duties which may assign by the management from time to time.
- Preparing reports of HR and ensuring timely submission of HR related returns to relevant authorities.
Warid Telecom B.Com Base One Year Experience
As a Assistant Accountant

Responsibilities were
- Change the Accounting system and organized the reports to meet GAAP standards.
- Manage all accounting functions and daily operations for all fundraising efforts, including accounts payable/receivable, bank deposits, payroll processing, journal entries and transactions.
- Function as the primary contact for external fiscal audits.
- Prepare, analyze, and interpret financial reports, statements and records (e.g., balance
Sheets, profit and loss statements, amortization and depreciation schedules, etc.)
Sherazi Brothers B.Com Base One Year Experience
As a Assistant Accountant
Responsibilities were
- Maintaining accounts receivable and accounts payable.
- Handled customer queries.
- Bank reconciliation.
- Internet research for new accounting standards and techniques.
- Researched and documented new accounting procedures and processes to be implemented.
- Prepares fiscal year-end closing entries to facilitate a clean audit.
- Prepares financial status reports and studies as needed. Provides supervisors with historical
Information, accurate fiscal projections, and reports as requested.
Education
- B.Com, University of Agriculture Faisalabad with 1st Div
- I.com, FBISE Islamabad.
- SSC, FBISE Islamabad
Computer Skills
- Peachtree. Virtual Institute of Modern Languages and computer sciences.
- CIT, Digital Training Center
- Windows 98,2000,xp,
- Ms Office (Ms Word, Ms Access, Ms Power Point).
- Having interpersonal and communication skills.
- Proficient in internet and e-mail use.
Languages
- English (Excellent) Urdu (Excellent) Punjabi (Excellent) Arabic (Native)