SAFMARINE Kolkata : Customer Service

[Rajkumargautam]

SAFMARINE - A.P. Moller Maersk Kolkata : Customer Service-Shipping firm-Kolkata-6 months to 2 years experience

Designation: Customer Service-Shipping firm-Kolkata

Job Description:
POSITION TITLE : Customer service
POSITION CLASS : 44-49
COMPANY : Safmarine
DEPARTMENT: Export/ Import
LOCATION: KOLKATA, INDIA

NATURE & SCOPE
• System related activities:
o Acknowledgement/confirmation of booking in system within 2 hours/4 hours respectively.
o Daily booking management to ensure unutilized bookings cancelled within 5 working days.
o Regular customer follow-up to ensure that the unutilized bookings are utilized within 5 days.
o Ensure vessel effective vessel management and ensure bookings are transferred to subsequent vessels in case of late handover/delay in railment
• Trans shipment point follow-up:
o To ensure that all units lying at transshipment point beyond 7 days are followed proactively followed up and onward connection obtained.
o Liaise with capacity desk in case of capacity constrains.
• Attend to queries within stipulated time frame.
• Special follow up on bookings which are hazardous in nature to ensure all relevant details are obtain and tasks completed to ensure loading from first/subsequent port of loading.
• Ensure timely posting of invoices completed, attend to customer queries pertaining to same and ensure correction within 24 hours.
• Posting and collection of all charges in the system
• Follow-up on longstanding export/import containers.
• Handle external and internal communication

MAJOR ACCOUNTABILITIES
Activities – Weight age:
• System related activities - 20 %
• Transhipment point follow up – 10 %
• Attending to queries on the system within stipulated time frame– 10 %
• Follow-up on hazardous bookings - 5 %
• Timely posting of invoices and attend customer query - 10 %.
• Posting and collection of charges in the system - 10 %
• Follow-up on longstanding containers - 10 %
• Attending to mails and proactive communication to customers, for example, client advisories - 10 %
• Co-ordination – 5% :
Order handling will collaborate with service/product delivery to benchmark service standards based on which commitments are delivered. They need to ensure that service commitments/standards are delivered with respect to counter activities. To achieve close co ordination with SSC/CCC and relevant desk to be worked out for smooth service deliveries to customers.
• E-Commerce – 5% :
Order Handling/Documentation will also be responsible to sell ecommerce and promote ecommerce use by our customers for efficiently, accurate delivery of Bills of Ladings and other services. They will propose areas that can be under Ecommerce purview and phase out mundane manual processes to improve efficiencies to line and customer. Targets set must be achieved.

• Contingency Plans – 5% :
Back up plans to provide seamless service to customers - both external and internal - is important. Access to data, sharing of information and follow up meetings must be ensured so that we don’t end up with in a position that we are non functional/responsive in the absence of people. Manual or alternative processes must be available in event of system failures to ensure service to customer is not affected.

KEY PERFORMANCE INDICATORS
• Manage bookings on a daily basis.
• Ensure customer satisfaction reflection in high customer service scores.
• Focus on Data Quality
• 100% Collection of XCRS/Detention Charges
• Back up planning
• Every Staff is aware of procedures and any subsequent changes.
• Liaise where required with local authorities like customs. Concor etc.&
• Ensure good administration of the office and maintain a high moral and motivation of the documentation staff.

Desired Candidate Profile:
Language required - Bengali
Experience in shipping/, logistics and other related industry is required

Address:
Maersk India Pvt. Ltd
6th Floor, Tower 9A, DLF
Cyber City -Phase III Gurgaon
NEW DELHI,Delhi,India 110001

Website: http://www.safmarine.com

[Guest Poster]

Dear sir/madam,

I am KAMALA ROY,bengali, logistics management certified(80%, stood 1st), m interested for the post. My contact no. 9674221004, email id roykamala81 AT yahoo.com

Thanks & Regards,
k. Roy

[kau007]

KAUSHIK MUKHERJEE
Mobile: +91 9831654783/9143101920 E-Mail: koushikmukhe AT gmail.com/k.mukherjee86 AT yahoo.com

CAREER CONSPECTUS
- Intend to build a career with leading corporate life of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. I am willing to work as a key player in challenging, creative & competitive environment.
- Diligent and detail oriented individual with knowledge of market trends.
- Possess excellent troubleshooting, interpersonal, problem solving and time management skills.
- An effective communicator with excellent analytical / logical skills and ability to relate to people at any level of the business and management.
ACADEMIA

- Post Graduate Diploma in Logistics and Supply Chain management from St. Xavier’s College Kolkata,2009-2010
- Post Graduate Diploma in Environment management from Indian Institute of Social Welfare and Business Management (IISWBM), Kolkata,2008-2010
- B.Sc graduate in Economics from S.A Jaipuria College, Calcutta University ,2007
INTERNSHIP
Summer Internship
Title: Study of Logistics Strategy of Battery products of Eveready India Limited.
Duration: Dec’09 to Feb’10
Name of the Organization: Eveready India Limited, Kolkata
Title: Groundwater quality assessment of Dankuni Township, a Fuzzy logic
Approach
Duration: Jun’09 to Jul’09
Name of Organization: Emami Paper Mills, Kolkata
Title: Membrane Technology- An Excellent Option for Waste water Treatment
Duration: April’10 to June’10
Name of Organization: Fresenius kabi oncology ltd India,Kolkata
COMPUTER SKILLS
- Advanced capability in all MS Office applications including word, Excel and Outlook as well as Internet access.
- Underwent a course on “Fundamentals of Computer and Internet Operation” from World Link Development Corporation from 1st June 2007 to 31st August,2007
HOBBIES and INTERESTS
- Reading books, Travelling
- I attend various seminars related to my subjects and gather information.
PERSONAL DOSSIER
- Date of Birth: 6thSeptember,1986

- Sex: Male
- Nationality: Indian
- City: Kolkata
- State: West Bengal (W.B)
- Father’s Name: Aloke Mukherjee.
- Address: 16 A, Station pally, Dankuni, Hooghly, Pin no-712331.

[Unregistered]

Kindly inform sub container arrive kol terminal per M/V OEL Bengal 512N. Let us inform where the container remove for clearance?