www.nevatiasteel.com Nevatia Steel & Alloys Pvt Ltd Mumbai : Marketing Manager

[Rajkumargautam]

Nevatia Steel & Alloys Pvt. Ltd. Mumbai : Asst. Manager / Manager Marketing - Stainless Steel Wire Exports

Designation: Asst. Manager / Manager Marketing - Stainless Steel Wire Exports

Job Description:
• Develop markets for sale of Stainless Steel Wires, SS Bright Bars, MIG, TIG & Welding Wires.
• To establish and maintain Customer Relationship with international clients spread across the globe.
• To increase sales in the growing Indian market.
• To build up company's image in the Industry
• Achievement of quality objectives and sale targets.
Will report to Sr. Manager (Marketing).
Will handle customers in assigned countries or markets directly.
Will be required to travel abroad as and when needed.

Desired Candidate Profile:
• Proficiency in English language – spoken as well as written.
• Well-versed with computers - should have good knowledge of MS Excel, Email, etc.
• Aware of latest market trends world-wide in the field of stainless steel wires.
• Being a self-starter and self-motivator would be important.

Address:
Nevatia Steel & Alloys Pvt Ltd
85, Worli Sea Face
1st Floor
MUMBAI,Maharashtra,India 400030

Email Address: hrd@nevatiasteel.com
Website: http://www.nevatiasteel.com

[Guest-IJT]

Name : Nitesh Nair
Email : Nitesh_nair2002 AT yahoo.com
Designation / Skillset : Team Leader/ Expert technical consultant/ People management DME, DBA, MBA (Marketting)
8 Years of experience, 5 years experience of Team Leader . Good at people management and resource development

Resume :

Middle level assignments in Client Servicing / Technical Support / Team Management with a growth oriented organisation.
SNAPSHOT
- A result-oriented professional with nearly 8 years in Customer Relationship Management, Technical Support, Operations & Team Management with leading organisations.
- Currently associated with V-Customer Services (I) Pvt. Ltd., as a Team Leader –Global Services.
- Adept at :
- Client Servicing - Process Management - Team Training - Documentation
- Capable of running successful process operations & experience of developing procedures, service standards for business excellence.
- Significant exposure in maintaining minimum turn-around-time as well as interacting with team members and cross functional leads.
- Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues.
- Deftness in managing & motivating teams for running successful operations & extensive experience of developing procedures.
- Excellent communication & interpersonal skills with strong analytical, team building, problem solving and organisational abilities.
AREAS OF EXPERTISE
Operations Management
- Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels.
- Generating weekly & daily reports and on various process parameters.
- Liaising with various departments within organization to gain support /resolving issues.
Customer Relationship Management /Technical Support
- Supervising customer service operations for rendering and achieving quality services; providing second line customer support by resolving their escalated issues, which were beyond the scope of inbound, outbound and data centre, ensuring minimum TAT.
- Maintaining cordial relations with customers to sustain the profitability of the business.
- Conducting meetings and conference calls with client to discuss productivity standards.
- Identifying and resolving people and process productivity issues.
- Resolving issues pertaining to the services for accomplishing customer satisfaction metrics.
Team Management :
- Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
- Providing training and mentoring for various outbound, CRC- processes.
- Responsible for allocating the work to the associates, ensuring timely completion.
- Conducting half yearly & annual appraisals of the team members.
- Preparing reports for tracking performance & submitting the same to the top management.
CAREER CONTOUR
Since Feb’04 with V-Customer Services India Pvt. Ltd.,
As Technical Support Engineer - LINKSYS Process Feb’04 – Feb’06
Role :
Accountable for troubleshooting of Windows Operating System such as Wireless Routers, Access Points, NIC Cards, Wired Routers, Access Points, NIC Cards & Gaming Adapters
As Team Leader Feb’06 - Oct’07
Role :
- Managing, mentoring & motivating a team of 20 agents thereby ensuring optimum accomplishment of the pre-set targets & adherence to the SLAs.
- Monitoring the calls and providing feedback (technical/voice & accent) to the agents.
- Updating the team of various process & product related issues.
- Imparting process & product related trainings to the team thereby ensuring smooth operations.
As Team Leader :
Worked with Hutchison Whampoa ( 3G ) since 0CT 2007 Till Feb 2011 as a Team Leader
As Team Leader Technical Support – India Since OCT’07 - Feb 2011
Role :
- Steering a team of 15 advisors & 1 Team Coach & handling operations across 3 Global Services.
- Rendering assistance in handling customer complaints & escalations.
- Briefing the team on the changes and issues that affect customers or the team.
- Motivating the team towards accomplishment of the preset quality & process parameters.
- Conducting one on ones & appraisals.
Significant Accomplishments
- Entrusted with an additional responsibility of handling the TOM group in the absence of TOM.
- Essayed a key role in executing a training project for the floor – Top Gun.
- Recognized as the founder member of Hobby Club for TSI.
- Pivotal in organizing R&R’s, Family Day, etc. on the floor.
Currently working with Allscripts India Pvt Ltd.- Feb 2011 – Till Date
Designation : Expert Technical Consultant – Team Leader
Job Respnosibilities –
Handling a team of 22 resources who upgrade the Legacy Allscripts enterprise application on the clients server.
Managing the client needs during and post-upgrade delivery in order to make sure the end result of the upgrade delivers all client technology requirements related to both clinical and billing applications.
- Coordinating product installations with customers, company resources, and third party system vendors.
- Monitoring customer satisfaction throughout project.
- Identifying potential obstacles and resolving issues which would impact project completion.
- Providing high quality support to end users and other Allscripts departments.
- Providing forecasts for future product installation activity.
- Maintaining in-depth knowledge of the Allscripts core products.
- Maintaining documentation regarding end user interaction.
- Acts as liaison to other Allscripts departments concerning client issues and status.
- Accountable to maintain specified client satisfaction measures. High levels of responsibility to resolve client escalations and avoid further escalation to management.
- Managing expectations, providing escalation pathways, and document resolution of client issues.
- Establish and document installation plan to include timeline and goals.
- Research and data test as needed to assist in resolving client issues.
- Create documentation when knowledge can be shared.
IT SKILL SET
- Gained expertise in AutoCAD & I-DEAS (CAD).
O.S. : Windows 9X, 2000, XP.
Networking : Wireless A, B, G & N Standard Configuration & Setup, Wired LAN, Wan &
VPN Tunnel Setup, Configuring IP Phones & IP Cameras, Network Storage
Units & Media Adapters.
ACADEMIA
- Mechanical Engineering from D.Y.Patil College of Engg
; Diploma in Business Management Specialization : Customer relationship Management (CRM)

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4365023
Date & Time : 13th Jul 2011 4:21 AM (UTC)
IP Address : 121.243.26.254
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.3)
Predicted Country ;: India